Shannon K Rollo

8475 s 1575 e Sandy ut, 84093-- Shannon Kaye Rollo Objective: ​Work at a great job where I can prove my potential by being an asset and growing with the company. Experience Shift Lead/Keyholder Tuesday Morning Sandy, Utah December 2019 - Present Open and close the store. Fill out paperwork and do end of night reports. In charge of money handling. Lead and train employees. Part of the safety committee. Line and Prep Cook Vessel Kitchen Midvale, Utah February 2019 - Present ​Make the whole menu from scratch. ​Assistant Manager/Manager in Training Jersey Mikes Subs Sandy, Utah November 2016 – Aug 2018 ​Managed store, money and team members, including the interviewing, hiring and training. ​Handled any unhappy customers or returns in a satisfactory manner ​Made sure the standard of service and quality of food was high ​Took inventory, filled out daily/weekly paperwork, ordered produce, took profit and loss statements, and handled the safe and tills. ​Greet guests, take order, make the subs, make sure they leave happy. Nanny/Babysitter Multiple Families in Northern Utah May 2016 – November 2016 Advanced Tech Support Teleperformance (AT&T)​ ​ February 2016 – May 2016 ​Received extensive 9 week training for multiple computer programs and tools, as well as knowledge of the product Answered questions, helped pay bills, fixed technical problems, filed warranty claims, and did everything possible to assist the customer ​Always made sure to have good tone, be helpful and patient, and make sure that the caller left happy ​Maintained top scoring in timing, friendliness, and efficiency while taking calls on the floor Waitress/Cook Village Inn & IHOP Sandy, Utah ​ ​August 2015 - February 2016 ​Greeted and seated guests ​Took drink and meal orders then served in a timely manner. ​Managed money on person and in till, as well as credit card payments. ​Kept a pleasant attitude and made sure guests were happy ​Occasionally helped cook in the kitchen Line Cook/Prep Cook/Baker/Dishwasher/Server Blue Lemon Sandy, Utah ​Cut, bake, cooked, mixed and prepared raw food for future use Paperwork Organizatio n Authentical ly kind Excellent customer service Goal oriented Extremely fast learner Determine d Hard worker Team player Leadership January 2015 – June 2015 Time manageme nt ​Baked, decorated, and boxed baked goods and desserts ​Grilled, fried, plated and served amazing dishes ​Used teamwork and communication in the kitchen to complete orders ​Learned each position quickly so I could be of more help to the store. Receptionist/Assistant Office Administrator Nexeo (Temp Agency) West Jordan, Utah ​Entered orders into an outdated computer program Skills October 2014 – January 2015 ​Made multiple and different spreadsheets for different products and purposes ​Lots of data entry, files sorting, paperwork, money management, and office duties ​Answer phones and greet customers in a nice manner, and help them find what they need ​Keep the people in the office happy Assistant Manager/Manager in Training Dickeys BBQ South Jordan, Utah ​Managed store, money and team members as a Shift Leader ​Handled any unhappy customers or returns in a satisfactory manner ​Made sure the standard of service and quality of food was high ​Took inventory, filled out daily/weekly paperwork, and handled the safe and tills ​Greet guests, take order, complete meal, make sure they leave happy. Line Worker/Baker/Cook/Prep Cook Education General Studies - AS ​(incomplete; 30 credits completed) 2012 - 2014 February 2014 – October 2014 Problem solver Very helpful And can easily develop new skills Salt Lake Community College​, West Jordan, Utah Courses in Literature, Public Speaking, Humanity, Politics, Financial Literacy, Criminal Justice etc… High School Diploma 2012 - 2014 Itineris Early College High School, ​West Jordan, Utah Accomplishments Valedictorian at Itineris (spoke at graduation), graduated with 30 college credits towards my Associates, did volunteer work for school assignments, church activities and personal reasons, and have quickly been promoted because of hard work and fast learning at most of my jobs. References Joel Fragoso (Teacher) - Craig Wilkerson (Manager at Jersey Mikes) - Shayla McKinney (Owner/Marketing Manager at Jersey Mikes) -