Shankar Venkataramani

SHANKAR VENKATARAMANI 🌐 LinkedIn: https://www.linkedin.com/in/shankar-venkataramani-ab179430 H1B Visa Valid Till Sep 2025 – Open to Transfer and Relocation SENIOR DELIVERY DIRECTOR | STRATEGIC IT LEADERSHIP | SERVICE DELIVERY MANAGEMENT Accomplished technology leader with 24 years of global IT experience, including 16+ years of success in delivery management, program governance, client engagement, and crossfunctional team leadership. Proven track record of delivering complex, multi-million-dollar programs across Retail/e-Commerce, Healthcare, ERP, Education, and Telecom domains. Adept at maximizing value through cost control, process improvements, and digital transformation. Core Competencies: - IT Service Delivery Management (End-to-End) - Program & Portfolio Management - Global Service Delivery - Client Engagement & Stakeholder Management - P&L, Revenue, Cost & Risk Control - Agile & Waterfall Methodologies - Pre-Sales, RFPs, Estimations, Bids - Resource Planning & Governance - Change & Quality Management - Team Building, Coaching & Mentorship - Strategic Planning & Execution - Competency/Upskilling Frameworks CAREER HIGHLIGHTS     Oversaw global delivery teams of 120+ spanning Program Managers, Project Managers, Scrum Masters, Architects, Analysts, QA, Developers & Support. Managed programs ranging from $500K to $12M with full accountability for P&L, SLAs, scope, time, and quality. Spearheaded enterprise-wide digital programs across US, UK, South Africa, Mexico, Dubai & Chile. Delivered high-impact solutions in ATG, Java, .NET, MUMPS, and RDBMS tech stacks.      Built high-performing teams with strong retention via competency development, upskilling, and cross-skilling. Won strategic, multi-million-dollar projects from Fortune 500 clients through consultative selling and delivery excellence. Achieved consistent account growth, profit margins, and client satisfaction metrics. Managed multiple engagements comprising of Application development, support & maintenance, transition, migration, performance testing, Application re-design using Hybrid Agile, SAFe Agile, Traditional Waterfall model Manage Fixed-bid, Time & Material, Staff Augmentation engagements PROFESSIONAL EXPERIENCE IT Delivery Management Consultant (Independent) Mar 2024– Till Date Delivered IT Service Delivery Management process consulting to multiple Organization mPHATEK Systems – Senior Delivery Director Nov 2023 – Feb 2024   Directed service delivery, client engagement, financial oversight, and resource strategy. Led presales and delivery lead sales; managed RFPs, bids, cross-sell/upsell initiatives. Managed multiple engagements of Application development, support & maintenance, transition, migration, performance testing, Application re-design using Hybrid Agile, SAFe Agile, Traditional Waterfall model Entrepreneur – IT Consultant & Trainer Apr 2023– Nov 2023 Delivered IT training and consulting for aspiring students and IT professionals in latest tech stacks in India. Kloud9 Technologies – Senior Program Manager Jan 2022 – Mar 2023   Oversaw enterprise programs in Retail & Healthcare domains. Managed project financials, stakeholder governance, and delivery operations for U.S. clients. Managed multiple engagements of Application development, support & maintenance, transition, migration, performance testing, Application re-design using Hybrid Agile, SAFe Agile, Traditional Waterfall model Entrepreneur – IT Consultant & Trainer Jun 2021– Dec 2021 Delivered IT training and consulting for aspiring students and IT professionals in latest tech stacks in India. Mphasis Ltd – Program Manager (Delivery) Mar 2020 – May 2021   Directed end-to-end delivery, revenue forecasting, cost optimization, and competency development. Managed steering committee reviews, resource planning, and compliance with SLAs. Managed multiple engagements of Application development, support & maintenance, using Hybrid Agile, SAFe Agile model Entrepreneur – IT Consultant & Trainer Jun 2018 – Dec 2021 Delivered IT training and consulting for clients in the e-Commerce domain across India and the US. Zensar Technologies – Program Manager Jun 2017 – Jun 2018   Delivered multimillion-dollar ATG-based commerce solutions across geographies. Received multiple recognitions including Best Project and Best Team Awards. Managed multiple engagements of Application development, support & maintenance, transition, migration, performance testing, Application re-design using Hybrid Agile, SAFe Agile, Traditional Waterfall model Professional Access – Senior Project Manager Jul 2013 – May 2017   Delivered e-Commerce platforms for global retailers. Drove end-to-end solutioning, governance, and competency building. Managed multiple engagements of Application development, support & maintenance, transition, migration, performance testing, Application re-design using the Hybrid Agile, Traditional Waterfall model mPower Labs Pvt Ltd – Senior Project Manager Nov 2012 – Jul 2013   Managed SDLC, stakeholder communication, and delivery performance. Managed multiple engagements of Application development, support & maintenance, using the Traditional Waterfall model Binary Spectrum – Senior Project Manager Nov 2010 – Oct 2012   Led full lifecycle project delivery in Healthcare IT. Managed multiple engagements of Application development, support & maintenance, Traditional Waterfall model IBM India Pvt Ltd – Project Manager Feb 2007 – Oct 2010   Delivered ERP and telecom solutions; awarded the Gerstner Award (2008) for excellence. Managed multiple engagements of Application development, support & maintenance, Traditional Waterfall model Misys Healthcare – Project Lead Feb 2005 – Jan 2007 Managed resource allocation, design, and delivery in clinical systems. Processware Technologies – Project Lead Oct 1996 – Jan 2005 Delivered ERP and educational platforms; led project design and development. EDUCATION MBA (Systems) – Bangalore, India MSE – Master of Software Engineering – Chennai, India B.Sc. (Physics) – Chennai, India CERTIFICATIONS & HONORS Internal Software Auditor – ISO 9001:27001 Best Project of the Year – Zensar, 2015 Best Team of the Quarter – Zensar, 2014 Gerstner Award – IBM, 2008 Client Praise from Mr. Price: “Our partnership with Professional Access relating to our eCommerce business is the single best decision we have made, and it is because of people like yourself and your team that this is so” TOOLS & TECHNICAL SKILLS Methodologies: Agile, Scrum, SAFe, Waterfall, JIRA, MS Project Technologies: ATG, Java, .NET (ASP, VB, C#), C/C++, MUMPS, VC++, XML, UML Databases: Oracle, SQL Server, MySQL, Cache, FoxPro Tools: SVN, CVS, Harvest, Visio, Rational Rose, Crystal Reports Domains: Retail/e-Commerce, ERP, Education, Healthcare, Telecom