Shanique Burnett

Curriculum Vitae - Shanique Burnett Personal information Name Shanique Shawya Burnett Address 1324 Seaview Gardens, Phase 2 Telephone (876)-/- E-mail -Date of birth 15, September, 1995 Summary of Education & qualification School Qualification Subject Area Rockfort Vocational Training Centre (April 2013- January 2014) Rosehall 4H Centre (June 2014- August 2014) Certificate Certificate Business Administration Level II Housekeeping and Hospitality Level I Meadowbrook High School (September 2007- June 2012) CXC English Language II Principle of Business II Human and Social Biology II English Literature III Office Administration III employment history Sales clerk - Burnett’s Lumber Yard Providing quality customer care, service and satisfaction to customers with varied issues concerning, different types of lumber, the quality of the service received etc. Personal Assistant and Debt Collector- Edward Burnett Corresponding with customers that have bad debt accounts via text messages and phone calls. These text messages and phone calls serve to provide customers with information on their account and their balances and prompting them to pay their J.P.S. bills on time and in full. Customer Care Consultant- Sutherland Global Services, Jamaica Providing excellent customer care, service and satisfaction for a provider of communications and digital entertainment services (AT&T) via telephone. Providing bill explanation so customers are aware of and fully understand their charges. Technical support and trouble-shooting techniques in unfortunate instances where something goes wrong with the customer’s service(s). Sales support (provision of services and ensuring customer satisfaction by recapping what was provided and price of service.) Customer Service Representative- IBEX Global, Jamaica Providing customer service for an American transportation network company (Lyft) via emailing and answering question related to promotions via emails. Carrying out customers’ requests providing refunds, updating customers’ accounts, thanking customers for their feedback etc. Telemarketer (Fronter)- Infinix Media (now Versatel Marketing) Providing quality live transfers for qualified leads, and generating Health Insurance sales via telephone with an automated dialer. Customer Service Advocate- Hinduja Global Solutions (HGS) Providing Customers with information on their insurance plans, i.e. coverage effective date and coverage term date of insurance plans, type of plan year (calendar year or contract year), coinsurance percentages, benefits for particular procedures, procedures that the insurance company covers with their plan etc. All this is done while providing quality customer service and impeccable customer care. July 2012- November 2012 November 2012- March 2013 December 2014- November 2015 April 2016–August 2016 November 2016-March 2017 March 2017- July 2017 B2B Appointment Setter - Grindstone Inc. Calling businesses to set appointments with CFOs, Human Resources, IT Dept, etc. Provided information about products and services to customers, set appointments and maintained contact via email for appointments set and kept my superiors abreast of the appointments made. August 2017-December 2017 Personal skills and competencies Social skills and competencies My education and experience, has afforded me the opportunity to work with people from different cultures of society. This experience has enabled me to co-exist with people given their personalities value systems and has developed my inter-personal skills and made me a person even more well-rounded than I was. Organizational skills and competencies . My organizational skills allow me to accomplish tasks ahead of schedule. This competence was nurtured during my period of work and study. I am of the belief that being organized can allow for the achievement and abundant levels of productivity with less than optimal resources. Technical skills and competencies Educational training in Business Administration. Competence in administrative functions, secretarial skills and customer service. Familiarity with a number of computer programs and applications such as: Microsoft Word, Excel, PowerPoint, etc. Achievements & Awards Granting Institution Year Rockfort Vocational Training Centre- Certificate of Merit for Outstanding Performance 2013 Rockfort Vocational Training Centre- Certificate in Business Administration Level II 2014 Rosehall 4H Centre- Certificate in Housekeeping and Hospitality Level I 2015 REFERENCES