Shanice Moore

Shanice Moore-∙ www. https://www.linkedin.com/in/shanice-moore- ∙ - ∙ Clemmons, NC CAREER ACCOMPLISHMENTS • • • • • • Help build an ambulance system that bills and files claims internally through the company with the operations department. Assisted with project developments on new software like Zoll Systems and Search America to determine accurate eligibility for patient information. Was in the Top 5 in my team for product sales and goals as a Teller and received a glass plaque from the division manager for Wells Fargo. Received an excellent award for working overtime to assist with a different department and taking over the roles for others. Received another excellent award for 5 years of dedicated service to my role and the company. Took on the role of assistant customer service senior and assisted with escalation calls and department training. Trained over 6 employees and managed meetings and training. PROFESSIONAL EXPERIENCE Coding Specialist ∙ EMS Management & Consultants ∙ Winston Salem, NC ∙ 02/17- present • • • • • • Helped build an ambulance system that bills and files claims internally through the company with the operations department. Assisted with project developments on new software. Provide accurate billing on medical claims within a record timeframe using ICD 10 coding. Manage calendar for trainings and monthly meetings. Review PCS forms, EMR reports, authorization forms, and other confidential patient information. Trained employees on the coding systems Customer Service Professional ∙ EMS Management & Consultants ∙ Winston Salem, NC ∙ 07/15 - 02/17 • • • Took on the role of an assistant customer service senior and assisted with escalation calls and department training. Handled inbound and outbound calls. Managed emails and customer accounts. Handled billing issues and order inquiries. Teller ∙ Wells Fargo ∙ Clemmons, NC ∙ 04/13 - 04/15 • • • • Received award for Top 5 teller in product sales and goals for district. Processed and deposited customer transactions. Followed banking regulations for customers and corporations. Assisted in different locations for short staffing and training. EDUCATION PMP Certification ∙ Present ∙ Coursera Asana ∙ edX AAS, Medical Office Administration ∙ 2019 ∙ Guilford Technical Community College, Jamestown, NC High School Diploma ∙ 2010 ∙ Parkland Magnet High School SKILLS • • • • • • • • • • Asana, Zoom, and Microsoft Teams Software 4 years email monitoring and response. 10 years of customer service experience. Data entry skills Detail-Oriented 7 years call center. Intermediate Microsoft office skills Ability to work in an independent setting. Ability to work in fast paced environment. Adaptable to changes.