Shanice Beatrice

SHANICE BEATRICE Creative Admin & Support Assistant ABOUT ME CONTACT --Nairobi, Kenya I am a reliable and organized individual with a strong sense of responsibility and a passion for growth. With experience in customer support, sales, transcription, and administrative roles, I bring strong communication skills, critical thinking, and the ability to stay calm under pressure. I thrive in dynamic environments and work well both independently and in team settings. EXPERIENCE EDUCATION Bachelor of Arts in Economics – Kenyatta University Completed 2022 KCSE – State House Girls High School Completed 2017 Sept 2024 – Feb 2025 Customer Support Representative CCI Kenya, Tatu City Resolved customer queries via Zendesk and Slack. Delivered empathetic and efficient service. Maintained high first-contact resolution and CSAT scores. Executive Assistant Mar 2024 – Aug 2024 Athena Managed calendar scheduling, inboxes, and task coordination. SKILLS Customer Support (Zendesk, Gorgias, Freshdesk) Online Sales & E-commerce Team Tools (Slack, Notion, Delivered high-quality client reports and presentations. Handled client communications with attention to detail. Managed social media platforms. Nov 2023 – Feb 2024 Online Sales Agent Moko Home + Living Assisted customers with product inquiries and order support. Monday.com) Upsold and recommended products based on client needs. Transcription & Fast Typing Worked with logistics to track and resolve delivery issues. Time Management & Critical Customer Support Representative Thinking CCI Kenya, Garden City Problem-solving & Address customer complaints or concerns and provide Adaptability solutions and escalate issues when necessary. Jun 2022 – Oct 2023 REFERENCES LANGUAGE Shumi Rajab English Liwazo Ambasa Subject Matter Expert Subject Matter Expert Swahili Phone: - Phone: - Email : - Email :-