Shanice Beatrice

Hello! I’m Shanice Beatrice, a Virtual Assistant and Customer Support Specialist based in Nairobi, Kenya. I bring over three years of hands-on experience in administrative support, executive assistance, and customer service across various industries—including e-commerce, tech, and professional services.

My professional journey has equipped me with a strong ability to stay organized, communicate effectively, and adapt quickly to new tools and workflows. I’ve worked with platforms like Shopify and supported stores using tools such as Gorgias, Zendesk, and Freshdesk to manage tickets, resolve customer inquiries, and maintain positive client relationships.

In my previous role as a Virtual Executive Assistant at Athena, I managed calendars, inboxes, and internal communications for busy executives. I also coordinated meetings across time zones, tracked deadlines using Trello and Notion, and compiled reports and presentations with accuracy and discretion. This experience sharpened my attention to detail and my ability to anticipate client needs.

I’m also comfortable with market research, customer data analysis, and light design work in Google Slides and Canva. At Moko Home + Living, I supported online sales by engaging with customers, updating product listings, and ensuring smooth order fulfillment. My goal in every role is to make operations run smoother and to be the calm, reliable support businesses can count on.

Tools I use regularly include Slack, Monday.com, Google Workspace, and Microsoft Office. I’m a fast learner, a strong communicator, and someone who takes pride in delivering quality work with minimal supervision.

Outside of work, I enjoy reading novels, cooking new recipes, and winding down with a good cup of tangawizi or masala tea. I believe these small joys help me stay centered, creative, and motivated in my work.

If you're looking for a trustworthy, tech-savvy assistant to help you stay organized and support your growing business, I’d love to connect. I’m available part-time and fully remote, and I’m always ready to contribute with a positive attitude and a solutions-oriented mindset.

Let’s work together to take your operations to the next level!