Shane Call
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El Paso, TX
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Education___________________________________________________________________
University of Utah, David Eccles, School of Business
August 2015
Bachelors of Science, Entrepreneurship
Relevant Course Work: Accounting, Business (Management, Communication, Foundations, Algebra, Statistics, Social
Science, Humanities), Economics, Computer Essentials, Entrepreneurship, Finance,
Employment Experience_______________________________________________________
ClearStone Call Center
Owner / Manager
2015-present
Chihuahua, Mexico
-Hire, train and manage individual agents
-Provide mystery shopping, appointment setting, cold calling, lead generation & sales services for several companies
Corporation of the Presiding Bishopric
Customer Service Representative - Technical Support
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Salt Lake City, UT
-Support both Spanish and English callers from all over the world with their technical difficulties
-Areas of IT support include: Department Applications, Collaboration, Connectivity, Hardware, Operating Systems,
Satellite systems, Account Management, Temple Support, and Event Scheduling
-Helped improved Customer Service Level Agreement (SLA) from 78% to 96% satisfaction
ClearStone Windows
Customer Service Representative / Sales Agent
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Salt Lake City, UT
-Scheduled appointments, made sales via phone and email, helped manage calls, supported employees & customers
-Doubled sales volume in first year
Accomplishements______________________________________________________
LDS (Mormon) Church Mission
Volunteer Representative
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Anaheim, CA
-Served for two years proselyting, teaching English, organizing meeting and lessons
-Selected for leadership rolls to supervise and train other missionaries
Marathon
-Trained for and finished a full marathon with little/no support
October 2006
St. George, UT
Drums/Percussion
-Earned money as a 12 year old to buy my own drums set, taught myself with no support, became
drummer/percussionist for Orchestra, Senior Band, Jazz Band and Rock Band at my high school
-Recorded a full album with my own band: Encontra (encontra.blog.com)