Shane Call

Shane Call - | El Paso, TX | - Education___________________________________________________________________ University of Utah, David Eccles, School of Business August 2015 Bachelors of Science, Entrepreneurship Relevant Course Work: Accounting, Business (Management, Communication, Foundations, Algebra, Statistics, Social Science, Humanities), Economics, Computer Essentials, Entrepreneurship, Finance, Employment Experience_______________________________________________________ ClearStone Call Center Owner / Manager 2015-present Chihuahua, Mexico -Hire, train and manage individual agents -Provide mystery shopping, appointment setting, cold calling, lead generation & sales services for several companies Corporation of the Presiding Bishopric Customer Service Representative - Technical Support - Salt Lake City, UT -Support both Spanish and English callers from all over the world with their technical difficulties -Areas of IT support include: Department Applications, Collaboration, Connectivity, Hardware, Operating Systems, Satellite systems, Account Management, Temple Support, and Event Scheduling -Helped improved Customer Service Level Agreement (SLA) from 78% to 96% satisfaction ClearStone Windows Customer Service Representative / Sales Agent - Salt Lake City, UT -Scheduled appointments, made sales via phone and email, helped manage calls, supported employees & customers -Doubled sales volume in first year Accomplishements______________________________________________________ LDS (Mormon) Church Mission Volunteer Representative - Anaheim, CA -Served for two years proselyting, teaching English, organizing meeting and lessons -Selected for leadership rolls to supervise and train other missionaries Marathon -Trained for and finished a full marathon with little/no support October 2006 St. George, UT Drums/Percussion -Earned money as a 12 year old to buy my own drums set, taught myself with no support, became drummer/percussionist for Orchestra, Senior Band, Jazz Band and Rock Band at my high school -Recorded a full album with my own band: Encontra (encontra.blog.com)