Shanaz Gani

PUROK16 BRGY76-A BOLTON ISLA BUCANA DAVAO CITY- SHANAZ GANI EDUCATIONAL BACKGROUND COLLEGE LEVEL FIELD OF STUDY : BACHELOR OF ARTSINTERNATIONAL STUDIES UNIVERSITY : LICEO DE CAGAYAN UNIVERSITY YEAR GRADUATED : SY 2010 - 2013 HIGH SCHOOL: FIRST FRUITS CHRISTIAN ACADEMY YEAR GRADUATED: S.Y- SKILLS AND PROFICIENCIES Active listening Computer skills Customer service Management skills Time management Problem-solving skills and willingness to learn Interpersonal communication skills • TO OBTAIN A POSITION OF RESPONSIBILITIES THAT UTILIZES MY SKILLS, PASSION & EXPERIENCES AND KEEN TO WORK IN AN ENVIRONMENT WHERE I CAN ENRICH MY KNOWLEDGE. • DEVELOP MY APTITUDE AS I TRAIN MYSELF PROFESSIONALLY AND ENTHUSIASTICALLY IN ANY FIELD. RELEVANT EXPERIENCE AND TRAINING COMPANY NAME : VXI GLOBAL HOLDING B.V POSITION TITLE : ACCOUNT SPECIALIST 2 SPECIALIZATION : TECHNICAL SUPPORT, CHAT SUPPORT/ SALES REPRESENTATIVE DURATION : JANUARY 2018- MAY 2021 WORK DESCRIPTION: • RESOLVING CUSTOMER SERVICE AND BILLING COMPLAINTS BY PERFORMING ACTIVITIES SUCH AS PROVIDING A STORE LOCATION FOR AN EXCHANGE OF MERCHANDISE, APPLYING A CREDIT TO THE ACCOUNT. • ANSWERING INCOMING INQUIRIES, RESPONDING TO CUSTOMER QUESTIONS AND SOLVES PROBLEMS ACCORDING TO STANDARDIZED PROCEDURES WHILE MAINTAINING A COURTEOUS MANNER. • LEADING THE CUSTOMER THROUGH THE DOCUMENTED PROCESS OF FIXING THEIR NETWORK PROBLEMS ,SOFTWARE AND HARDWARE. • LISTENED ATTENTIVELY TO CUSTOMER NEEDS AND CONCERNS, DEMONSTRATED EMPATHY WHILE MAXIMIZING THE OPPORTUNITY TO BUILD RAPPORT WITH THE CUSTOMER. COMPANY NAME : JOCELS GARDEN SUITES POSITION TITLE : FRONT DESK SPECIALIZATION : RESERVATION MANAGEMENT/ GUEST ACCOMMODATION DURATION : AUGUST 2017-NOVEMBER-2017 WORK DESCRIPTION: • OFFERED APPROPRIATE RESERVATION OPTIONS BASED ON EXPECTED ATTENDEES WHEN COORDINATING EVENTS. • MANAGED THE BOOKING AND BILLING OF GUEST RESERVATION, CHECKED GUEST IN AND OUT OF THEIR ROOMS, REVIEWED DAILY REPORTS, HANDLED MULTIPLE TELEPHONE LINES, MAINTAINED CASH DRAWER, HANDLED ALL GUEST COMPLAINTS SHANAZ GANI September 18 2021 PUROK16 BRGY76-A BOLTON ISLA BUCANA DAVAO CITY- GOOD DAY! I AM WRITING TO APPLY FOR THE POSITION OF VIRTUAL ASSISTANT WITH MYOUTDESK. I POSSESS FIVE YEARS OF EXPERIENCE AS A CUSTOMER SERVICE REPRESENTATIVE, 2 YEARS OF EXPERIENCE AS A SALES REPRESENTATIVE AND ONE YEAR EXPERIENCE AS TECHNICAL SUPPORT REPRESENTATIVE, AND ENJOY THE VARIETY OF WORK THE JOB BRINGS EACH DAY. I AM A QUICK STUDY AND WELCOME CHALLENGES AS WELL. AS A DETAILED ORIENTED AND ORGANIZED PROFESSIONAL I TAKE PRIDE IN COMPLETING ASSIGNMENTS ON TIME AND WITH ACCURACY. I CAN TYPE 40 WORDS PER MINUTE AND POSSESS EXCELLENT COMMUNICATION SKILLS BOTH WRITTEN AND VERBAL. I WOULD LOVE THE OPPORTUNITY TO TRANSFER THESE SKILLS TO MYOUTDESK AS YOUR VIRTUAL ASSISTANT. I AM A SELF-STARTER AND HAVE A COMPLETE INHOME OFFICE SET UP. SO I’M READY TO BEGIN WORK AS YOUR VIRTUAL ASSISTANT AS SOON AS POSSIBLE AND WELCOME YOU TO CONTACT ME TO SET UP AN INTERVIEW AT YOUR EARLIEST CONVENIENCE. THANK YOU SO MUCH FOR YOUR TIME AND CONSIDERATION. ALSO, PLEASE SEE THE ATTACHED FILE FOR MY RESUME. SINCERELY, SHANAZ PUROK16 BRGY76-A BOLTON ISLA BUCANA DAVAO CITY-OM- GANI