Shanayah Ysabelle Ella, RMT
Registered Medical Technologist
Licensed Financial Advisor | Certified Investment Advisor
PROFILE SUMMARY
Resourceful and detail-oriented professional with strong experience in customer service, sales support, and
administrative management. Skilled in handling inbound and outbound communication, managing appointments,
and supporting daily operations for client-focused businesses. With a proven background in sales (real estate,
insurance, and auto), administrative support, and customer relationship management, I bring professionalism,
adaptability, and a client-first mindset to every role.
EDUCATION-
FAR EASTERN UNIVERSITY | BS IN MEDICAL TECHNOLOGY
MEDICAL TECHNOLOGY LICENSURE EXAM PASSER
WORK EXPERIENCE
PART TIME REAL ESTATE AND AUTOMOTIVE SELLER | FREELANCE
8 Months
January
- Closed condominium sales with U.S.-based clients despite no formal real estate background.
2025- Present - Facilitated car sales as a part-time stint, handling inquiries, negotiations, and documentation.
- Built trust with clients by providing clear, honest information and handling objections effectively.
BUSINESS OWNER/ MANAGER | SANGGOJAE AND BREWS & BLOOMS
1 Year
August 2024- - Handled daily operations including customer service, reservations, and vendor management.
Present
- Designed marketing assets, reports, and presentations using Canva.
- Coordinated bookings, answered client inquiries via chat and email, and ensured customer
satisfaction.
- Processed reservations and maintained accurate financial and operational records.
-Performed basic bookkeeping tasks, including data entry, reconciliations, and payment tracking.
FINANCIAL ADVISOR/ ASSOC. UNIT MANAGER | PRU LIFE UK
5 Years
- Ranked 4th nationwide out of 40,000+ agents, consistently in the Top 10% in Asia.
June 2020- Member of the Million Producer Club for exceptional performance in insurance sales.
June2025
- Sold limited-pay and investment-linked insurance plans
- Provided holistic financial planning services to clients, building long-term relationships and repeat
sales.
- Delivered client education, follow-ups, and policy servicing to ensure satisfaction and trust.
- Scheduled appointments, managed calendars, and coordinated with clients
2 Years and 7 MEDICAL TECHNOLOGIST | LABORATORY OF COMPUTER MEDICINE PHILS. INC.
Months
- Educated patients on medical procedures and upgrades, generating daily upselling commissions.
September
- Performed diagnostic laboratory procedures with accuracy and efficiency.
2019- Maintained meticulous records and ensured compliance with healthcare standards.
April 2022
- Managed inbound calls, emails, and chat inquiries for patients, scheduled appointments for blood
tests, ensuring prompt and professional responses.
CORE SKILLS
Customer Service & Communication (Phone, Chat, Email)
Appointment Setting & Calendar Management
Sales & Lead Generation
Data Entry & Reporting
Social Media Messaging (Yelp, Facebook, Instagram)
Client Scheduling Software (experience with booking
tools, adaptable to new platforms)
Microsoft Office Suite (Word, Excel, PowerPoint)
