Shanayah Ysabelle Ella

I am a versatile professional with a strong background in healthcare, sales, business ownership, and administrative support, bringing over five years of combined experience across diverse industries. My career journey began as a Medical Technologist, where precision, problem-solving, and critical thinking were essential in delivering accurate diagnostic results that impacted lives. Beyond the laboratory, I quickly discovered my strength in communication and client interaction, consistently upselling laboratory test packages and once generating ₱200,000–₱300,000 in revenue in a single day. This role not only sharpened my technical expertise but also solidified my sales ability, adaptability, and attention to detail.

I then transitioned into the financial services industry as a Financial Advisor, where I thrived in a consultative sales environment. Through building strong client relationships and tailoring financial solutions, I consistently ranked in the Top 10% of performing agents nationwide and across Asia, and was honored to be part of the Million Producer Club. I closed high-value insurance and investment plans while providing long-term after-sales support, which deepened my expertise in customer service, negotiation, and trust-building.

In addition to my corporate experience, I have successfully managed and grown entrepreneurial ventures, including an Airbnb rental business and a café. These roles required me to oversee daily operations, manage staff, handle finances, create social media content, and ensure excellent customer service. Managing my own businesses taught me end-to-end operations management, marketing, and client engagement, skills that easily translate into virtual assistance and remote work settings. I also handle freelance sales in real estate and auto, having closed transactions such as selling a condominium to a U.S.-based client and multiple vehicles through trust-driven relationship building.

My administrative skills are supported by proficiency in tools such as Microsoft Office Suite, Google Workspace, Canva, Dropbox, and CRM platforms. I am adept at email and calendar management, data entry, report preparation, appointment scheduling, and customer communication across multiple time zones.

What makes me stand out is my ability to merge strong customer service and sales skills with operational efficiency and creativity. I create engaging social media content for businesses, resolve customer concerns with empathy, and streamline processes for smoother workflows. Employers will find in me not just a reliable and detail-oriented professional but also someone with proven results in driving sales, strengthening client relationships, and managing businesses with professionalism and care.