Shanalese Lindo

SHANALESE S. LINDO​ 📍 ✉️ ☎️ Relationship Coach | Customer Success Manager | Technical & HR Support | Tech Recruiter​ Shanghai, China •- • LinkedIn-• EDUCATION Fudan University MBBS -) University of the West Indies​ Core Courses: Biology, Botany, Zoology, Psychology, Spanish Landing.Jobs Tech Recruitment Academy (3rd Edition)​ Certificate in Tech Recruitment Engoo (Bibo) Training Program​ Certified in Teaching English Online PROFESSIONAL EXPERIENCE TNI Network Inc – HR General Assistant September 2022 – September 2023 ●​ Updated the employee coverage/beneficiary changes/work stoppages, employee additions/terminations, EHC & Dental in the RWAM database. ​ ●​ Assisted with EHC & Dental Claim Submission; Group Life & AD&D claim inquiries and submissions; conversion to Individual EHC & Dental and conversion to Individual Life coverage. ​ ●​ Reviewed contractors’ salary deductions and sent weekly and bi-weekly reports to the Heads of the different departments and companies, outlining the different premium totals for that pay period.​ Built to Impact LLC – Technical Support February 2021 – July 2022 ●​ Provided technical support internally (team) and externally (clients)​ ●​ Monitored company inboxes and managed three Facebook communities​ ●​ Created and maintained a Client Dashboard to track program metrics​ ●​ Set up software tools (e.g., Thinkific, Affirm, Authorize.net) and maintained automations in Ontraport​ ●​ Designed and uploaded SOPs and instructional Loom videos​ ●​ Sent promotional emails, managed email sequences, and troubleshot delivery issues​ ●​ Organized welcome, birthday, celebratory, and bereavement gifts for clients​ ●​ Supported client retreats and virtual company events​ ●​ Tools used: Zoom, Thinkific, Ontraport, Airtable, Canva, Acuity, Zapier, Google Suite, WordPress (WooCommerce), and more Freelance Writer September 2017 – January 2021 ●​ Created technical reports (e.g., disaster damage assessments) and SEO-rich blog content​ ●​ Wrote relationship articles and edited books for coaching platforms​ ●​ Developed knowledgebase content and FAQs for tech platforms​ ●​ Clients included: Keystone Insurance, Rewind Your Romance, 4Degrees.ai, Content Writers JA​ Flamingo Inc. Operations Coordinator (Oct 2020 – Jan 2021) ●​ Managed customer service communications and email inboxes​ ●​ Coordinated fitness classes, onboarded instructors, and reviewed demo content​ ●​ Resolved payments, brainstormed events, and designed promotional materials​ ●​ Initiated continuous process improvement through Slack and detailed reports​ Remote Recruiter (Jan 2020 – Oct 2020) ●​ Posted and managed job ads, screened resumes, and conducted interviews​ ●​ Onboarded freelance contractors and tracked recruitment KPIs​ ●​ Provided weekly onboarding and process improvement reports​ Relationship Hero / Rewind Your Romance – Relationship Coach & Writer March 2020 – January 2021 ●​ Conducted coaching sessions via Zoom, phone, and chat​ ●​ Wrote weekly articles and managed Facebook community engagement Choice Business Solutions Ltd. – Human Resource Officer April 2019 – November 2019 ●​ Oversaw contractor HR operations: site visits, uniforms, contracts, and appraisals​ ●​ Acted as liaison with healthcare and retirement plan providers​ ●​ Supported conflict resolution, HR system usage, and document updates​ Study.com – Email Support Specialist March 2018 – September 2019 ●​ Resolved customer inquiries via email and transcribed voicemail recordings​ ●​ Participated in data entry and research projects​ Toyota Jamaica – Assistant Tele Sales Representative September 2016 – February 2017 ●​ Provided customer support and pricing information for auto parts​ ●​ Handled financial vetting and administrative support tasks​ HB Jamaica – Customer Service Assistant January 2016 – August 2016 ●​ Delivered website technical support and SEO tutorials to clients​ ●​ Uploaded and managed website content​ Transcription Ink – Freelance Transcriber January 2016 – December 2018 ●​ Transcribed audio files with high accuracy and timely delivery​ Sutherland Global Services, UWI Mona – Consultant October 2013 – November 2015 ●​ Managed customer inquiries via chat, phone, and email​ Office of the Deputy Principal, UWI Mona – Student Worker December 2012 – August 2013 ●​ Conducted data entry, research, and survey management​ KEY SKILLS ●​ Languages: English (Native), Spanish (Intermediate), Chinese (Beginner)​ ●​ Soft Skills: Fast learner, detail-oriented, empathetic, solution-focused, process-driven​ ●​ Core Skills:​ ○​ Customer Success & Relationship Coaching​ ○​ Technical Support & Troubleshooting​ ○​ Recruitment & Onboarding​ ○​ SOP Development & Process Improvement​ ○​ Project & Operations Coordination​ ○​ Email, Chat & Phone Support​ ○​ Research, Data Entry & Reporting​ ○​ Writing: Blog, Article, Technical, SEO​ TOOLS & PLATFORMS • WooCommerce • Canva • Asana • Airtable • WordPress • ClickUp • GoHire • Quora • Thinkific • Ontraport ​ • Shopify • Zendesk • Helpwise.io • Slack • Acuity • Zoom • Loom • Google Suite • Webinar Jam • Deadline Funnel • Authorize.net • Affirm • Facebook Groups • Calendly • Yelp • ThumbTack • Hubstaff Talent • LinkedIn ​ • E-commerce Systems