Shanalese Lindo

My name is Shanalese Lindo, and I am a trained Relationship Coach and Customer Service Representative, recently certified in Tech Recruitment. I also bring a wealth of experience as a Client Success Manager, Operations Coordinator, Human Resources Assistant, and Recruiter.

Customer service is one of my deepest values. I understand that exceptional service goes beyond resolving issues—it’s about creating meaningful, empathetic interactions that leave customers feeling heard, appreciated, and supported. I have a sharp eye for detail, a fast-learning mindset (especially with tech, new procedures, and systems), and a strong belief in the power of customer feedback to drive continuous improvement. I thrive on identifying inefficiencies, streamlining operations, and implementing smart automations to improve both customer satisfaction and internal workflows.

As a Client Success Manager at a coaching company serving coaches, consultants, and trainers, I managed the entire client communication cycle—from pre-onboarding to program engagement and post-offboarding. I developed a comprehensive Client Dashboard to track program performance, introduced process improvements, documented SOPs, recorded instructional Loom videos, and collaborated closely with leadership to roll out impactful changes.

At Flamingo Inc., I began as a Recruiter—posting and managing job ads, interviewing and onboarding candidates, and acting as the main point of contact for thousands of contractors across the U.S. I was later promoted to Operations Coordinator, where I oversaw the Fitness Department, hired and evaluated instructors, and coordinated with building managers, residents, and fitness staff. I also managed the company’s inboxes and daily operations.

Process improvement is a passion of mine. I regularly proposed actionable recommendations to management via Slack, designed a "No Show" tracking form to improve reliability among service providers, and suggested implementing a phone system—which significantly reduced missed appointments.