Shanae Shirley

 SHANAE SHIRLEY Wakefield District Bounty Hall P.O. Trelawny Jamaica - - SKILLS: Proficient knowledge of Microsoft Office (Excel, Word). Good command of English Problem solving skills Adaptability Effective communication skills Critical Thinking Interpersonal skills EXPERIENCE: March 2017- September 2018 Freelance Virtual assistant for Byran’s Travel Agency In this role my responsibility included: - Setting travel appointments for the companies. - Email management . - Social media management (Facebook, Instagram). - Setting travel itinerary for clients. December 2018- January 2019 Human Resources Assistant at Connection Source In this role my responsibility included: Liaise with the HR department to: scheduling appointments, conducting orientation, maintaining records and information. Assist with new hire onboarding process. Provides payroll information by collecting time and attendance records. Provides secretarial support by entering, formatting, and printing information. Maintains employee information by entering and updating employment and status-change data. April 2019- January 2022 Radius Global Solutions, Montego Bay- Customer Service Representative In this role my responsibility included: Providing assistance to customer’s by answering any queries they may have. Have issues that needs to be escalated to the appropriate department. Technical Support Processing payments on accounts. February 2022- present Mainline Agent/ Processing Agent for a Property Management (Freelancer) In this role my responsibility included: Answering calls about their application status, maintenance requests, online portal password reset etc. Invoice and insurance processing Reaching out to insurance companies to get the updated insurance policy for owner/ tenant of the property. EDUCATION: High School Certification SEPTEMBER 2011- JUNE 2016 • English Language – Grade 1 • English Literature – Grade 3 • Mathematics – Grade 2 • Spanish – Grade 2 • Principles of Business – Grade 2 • Information Technology – Grade 2 • Human and Social Biology- Grade 2 Pending Associate Degree in Human Resource Management (HRM) at University of West Indies. REFERENCES: David Higgins Supervisor at Radius Global Solutions - Alaina Peters Project Manager Connection Source Jamaica - Reina Bryans Owner of Bryan’s Travel Agency -