Shan Cruz

SHAN ARCEL B. CRUZ Phone: - Email:- Objective To challenge myself as a call center agent and utilize my professional sales skills, administrative, and customer services skills in a professional environment. Summary of Qualifications ▪ ▪ ▪ ▪ ▪ ▪ Excellent communication and human relations skills. Resolves and inputs provider/client requests into a tracking system according to established guidelines. Ensures proper, accurate records, files, databases are set up and maintained. Document all inquiries within the contact management system, follow appropriate guidelines for notepad documentation, and assign cases accordingly. Ability to operate proficiently in system computer programs. I understand client contracts and can explain all details while working with callers. I always strive to excel at customer satisfaction and to continuously improve all my customer service skills. Education ⮚ - Our Lady of Fatima University Bachelor of Science in Nursing Professional Experience SYNNEX CONCENTRIX CORPORATION ▪ Customer Service ▪ Level 2 Technical Support Representative ▪ Excellent telephone skills and people skills. ▪ Able to troubleshoot highly escalated concerns. ICONTEL CONTACT SERVICES ▪ Inbound/ Outbound CSR-Sales Representative. ▪ I am use to fast paced working environments and enjoy the challenge. ▪ Ability to use several computer programs at once, while dealing with customers on the phone. ▪ High energy, resilience, and excellent time management skills. SITEL ▪ Can accurately type 50 words per minute on any keyboard. Mistake free entry of all data. ▪ Highly trained using software applications and any personal computer. ▪ I am use to fast paced working environments and enjoy the challenge. GLOBAL E-BUSINESS ▪ I am used to working in a fast paced environment under stressful conditions at various times. ▪ Proficient with high speed computers and headset. ▪ I am able to work first, second or third shift, weekends and holidays. ▪ Able to sit for long periods of time. UPWORK & ELANCE ▪ Virtual Assistant ▪ Email, Chat and Phone support. ▪ Working 60 hours a week.