Shan Cruz

A total of 10 years of experience working in and running call centers.

• Proven competency in dealing with customers from various classes, assisting them with orders, and answering their questions regarding products and services.
• Experienced in handling both Inbound and Outbound campaigns.
• High-level proficiency with MS Word, Excel, Outlook, and Google programs.
• Extensive practical knowledge of all the prominent call center operations.
• Excellent communication and interpersonal skills and keenness to detail.
• Innate dynamism, which lets me easily work in a fast-paced atmosphere.
• Extensive experience in Admin Support, VA, Telemarketing, Sales, Lead Generation, Appointment Setting, Collections, Technical Support, and Management Positions.
• Fluent in English, both oral and written.

I want to implement all the knowledge and experience that I have acquired to become a valuable asset to a great campaign.