Shammah Myssiah Fagel

Shammah Myssiah Fagel CUSTOMER SERVICE REPRESENTATIVE SCHOOLS ATTENDED KAPALONG COLLEGE OF AGRICULTURE SCIENCES & TECHNOLOGY EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- live:.cid.2f7f661854d391ce Address: Dalipuga, Iligan City, Philippines, 9200 August 2018 -April 2020 Bachelor of Secondary Education Major in English WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE TELEPERFORMANCE, Cagayan de Oro October 2020-January 2021 Caters customer concern with their orders, track orders status, processed refunds, solved every customer's issue with regards on their orders. Walk through every customer who wants to place/shop order online. CUSTOMER SERVICE REPRESENTATIVE CONCENTRIX, Cagayan de Oro March 9, 2021- December 7, 2024 In this position, I provided exceptional support to clients seeking comprehensive home services, from lawn care and landscaping to complete remodels. I assisted customers in finding the ideal service professionals for their projects, managed scheduling, and resolved any service-related issues. My role involved detailed communication to ensure client requirements were accurately met and maintained high standards of customer satisfaction throughout the planning and execution stages. WORK EXPERIENCED DIGITAL MARKETER Outsourced Doers May 2024- June 2024 I managed and executed comprehensive online marketing campaigns aimed at increasing brand awareness, engagement, and conversion rates. My responsibilities included content creation, SEO optimization, social media management, and paid advertising. I utilized data analytics to monitor performance and adjust strategies, consistently achieving measurable growth in online traffic and customer acquisition. This role enhanced my ability to develop targeted, results-driven marketing strategies in a dynamic digital landscape. COLD CALLER Crash Resource Center June 2024- July 2024 I specialized in reaching out to individuals who had been involved in accidents without insurance. My role involved empathizing with their situation and providing valuable information on available resources and potential solutions to help them manage medical bills and legal challenges. I was responsible for building trust, explaining complex options in simple terms, and guiding them toward support services that could ease their financial burden during a difficult time. My focus was always on offering compassionate assistance while maintaining professionalism. COLD CALLER Finally Pay Off Debt July 2024- April 2025 I made outbound calls to potential clients to offer loan products and services. I effectively communicated loan options, assessed client needs, and guided them through the application process. My responsibilities included overcoming objections, securing commitments, and providing detailed information to ensure informed decision-making. My efforts contributed to meeting sales targets and increasing loan approvals, while maintaining a focus on customer satisfaction and compliance with industry regulations. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. VIEW CERTIFICATE HERE