Shammah Myssiah Fagel

I’m a customer service professional with nearly 4 years of experience in the home provider industry, including 1 year of focused cold calling. I specialize in delivering empathetic, efficient, and detail-oriented support across multiple channels. I’ve worked with tools like Salesforce, Zendesk, RingCentral, Call Tools, and Go High Level Dialer, giving me a solid grasp of CRM systems and call center operations.

My strengths lie in building rapport with customers, resolving issues quickly, and adapting to changing priorities with flexibility and professionalism. I’m also persuasive and confident in communication, which has been especially valuable during outbound sales and support calls.

While I enjoy working directly with customers and being part of a support-driven team, I’m also open to new opportunities that allow me to grow—whether that’s in customer success, support operations, or a hybrid service role.

I’m passionate about delivering a great customer experience and always aim to represent my team and company with integrity and care.