Shamel Archer

Shamel Archer Summary Experience - Sugar Way, Bushy Park Old Harbour , St Catherine Knowledgeable and dedicated customer service professional with experience in the customer service industry. Solid team player with outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enegetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative Claims Agent • Old Harbour, St Catherine 02/2015 - 06/2018 Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products , services and company information. Used company troubleshooting resolution tree evaluate technical problems while leveraging personal expertise to find appropriate solutions. Provided primary customer support to internal and external customer in fast-paced environment. Customer Service Representative Customer Service Represenative • Old Harbour, St. Catherine Parish 08/2018 - 01/2021 Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resorts to maintain customer satisfaction. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at the locations. Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Skills High-quality customer service Inbound and Outbound Calling Technical Support Microsoft Word Education Home Economics Order Fulfillment Problem Resolution Good Listening skills 50 WPM typing speed Jonathan Grant High School • Spanish Town, St. Catherine Parish 07/2012 High School Diploma Languages English