Shambraida Nandog

Shambraida Nandog P R O F I LE S U M M A R Y Highly skilled Real Estate Virtual Assistant with extensive experience in residential and commercial property management, transaction coordination, sales and marketing, social media managament, and tenant and landlord communication. Proven track record of streamlining leasing operations, enhancing client satisfaction, improving administrative workflows, and supporting executives with top-level CRM management, document preparation, and compliance assistance. EDUCATION MASTER OF PUBLIC ADMINISTRATION Notre Dame of Dadiangas University | General Santos City, Philippines Dec 2018 – Mar 2023 WORKEXPERIENCE REAL ESTATE MARKETING ASSISTANT Barfoot and Thompson, NZ | August 2024 – June 2025 Expert in preparing compliant listing documents for sales team, vendors, and admin Skilled in coordinating with solicitors, buyers, vendors, and conveyancers Proficient in maintaining CRM systems (including Agentbox) with leads, inquiries, and transactions Experience in processing property accounts, bills, and compliance renewals (smoke alarms & insurance) Accurate in consolidating and organizing Agency Agreements, marketing budgets, and CMAs Efficient in scheduling and coordinating property open house events Effective in handling email inquiries, follow-ups, and lead nurturing Strong in diary and calendar management for seamless team scheduling Creative designer using Canva and Adobe for property visuals and brand assets Skilled in creating content for new listings, testimonials, reels, carousels, team spotlights, and story highlights Strategic planner of monthly content calendars aligned with brand messaging Experienced in launching targeted ad campaigns for new listings and brand awareness Capable of repurposing articles and news into compelling social media content Proficient in community management—responding to comments, messages, and online reviews Manages daily content across Instagram, Facebook, and LinkedIn Creates email campaigns for property promotions and client appreciation Designs visuals for birthdays, holidays, team wins, and staff introductions Promotes awards, renovated spaces, new tenants, and business milestones Advertises vacant rooms and rental properties effectively EXECUTIVE VIRTUAL ASSISTANT LJ Hooker | Bondi Junction, AU | June 2023 – June 2024 Create a To-do list for the Director Property Manager Email and Calendar Management Document management Primary contact for tenant and landlord inquiries, issues, and maintenance Assisting the PM in keeping landlords informed Overseeing property condition and maintenance Processing renewals for landlords, agency, and vendors agreements and insurance policy Respond promptly to prospective tenant inquiries Process rental applications, conduct reference checks (employment, previous landlord) Sending and responding to rental reference form Assist PM in managing lease expiry dates Initiate communication with tenants and owners regarding renewals or non-renewal Prepare accurate standard residential tenancy agreements. Processing renewal leasing agreements Conducting CMA into Domain, RP Data | Corelogic, and Ignite Explain key lease terms to tenants. Monitor daily rent payments and proactively follow up on overdue rent Sending Notices for arrears procedures and remedy breach Coordinate with approved tradespeople for repairs, obtain quotes, and schedule works Receive and log tenant maintenance requests efficiently Schedule property inspections with documentation property condition with detailed reports Process move-out tenancy Assist PM in preparing documentation and evidence for tenancy tribunal hearings Process for lodging and claiming bonds Process invoices for tradespeople PROPERTY MANAGER G8 Property | Barnsley, UK | Jun 2020– Dec 2022 Email and Calendar Management Weekly huddle with Letting Agent Screening potential tenants (ID’s, bank statements, residency, rental reference) Performing "Right to Rent" checks as mandated by the Immigration Act 2014, verifying tenants' legal right to reside in the UK Preparing tenancy agreement for approved tenants Preparing Entry Condition Report at the start of the tenancy. Providing tenants and landlords of all updated management compliance report ( Energy Performance Certificate, Gas Safety Certificate, HMO, and Deposit Protection) Responding to tenant queries and concerns promptly and professionally. Collecting and securing tenant deposits Managing deposit returns at the end of the tenancy Monitoring rent payments, arrears, and negotiating payment plans when appropriate Sending Rent Arrears Notice (Section 8 Notice under the Housing Act for breach of tenancy) Point of contact for all tenant maintenance requests Arranging quotes from approved contractors. Overseeing repair works Conducting regular routine property inspections Sending detailed inspection reports for landlords Sending regularly owner statement to landlords Overseeing and processing Legal & Regulatory Compliance Preparing documentation court hearings for Managing Director Follow ups via email, SMS, and call for all tenancy-related matters Updating vacant rooms and properties into Zoopla and Spare Rooms G8 Property | Barnsley, UK | Jun 2020– Dec 2022 PROPERTY MANAGER Social Media Management Showcase awards, renovated rooms, new tenants, and new business Monitoring online reviews Create visuals UK Real Estate for Instagram and Facebook Advertising vacant rooms and properties Prepare visuals for newly hires in property management team Prepare visuals for birthdays, holidays, and team accomplishments REAL ESTATE SOCIAL MEDIA MANAGER Smart Energy Solutions LLC | UK | Aug 2020 – Dec 2022 Handling Facebook, Instagram, Tiktok, and LinkedIn Develop a monthly content calendar aligned with business goals Plan and execute campaigns for homeowners Analyze performance and adjust strategies Schedule posts using tools using Meta Business Suite Report monthly performance with insights and recommendations SKILLS CORE COMPETENCIES TOOLS & SOFTWARE Executive Assistant | Transaction Coordination | Tenant & Landlord Negotiation | MLM | Customer Service Document Preparation & Management | Lease & Property Management | Financial Management | Email Marketing | Project Management | Advertising & Marketing | Stakeholder Coordination Salesforce | PropertyMe | Property Tree | AppFolio | Yardi Voyager | QuickBooks | DocuSign | Notion | Flodesk | Asana | Trello | Inspect Real Estate | RP Data Corelogic | BoomTown | Top Producer Canva | Meta Business Suite | Google Workspace | MS Office Suite | Later | Buffer | AI and etc...