Shambraida Nandog

 Highly skilled Real Estate Virtual Assistant with extensive experience in residential and commercial property management, transaction coordination, sales and marketing, social media managament, and tenant and landlord communication. Proven track record of streamlining leasing operations, enhancing client satisfaction, improving administrative workflows, and supporting executives with top-level CRM management, document preparation, and compliance assistance. 

7 years experience as an Executive Assistant/Support Specialist

4 years experience in Real Estate

4 years experience in Social Media

1 year Real Estate Marketing Assistant

EXECUTIVE VIRTUAL ASSISTANT

• Create a To-do list for the Director Property Manager
• Email and Calendar Management
• Document management
• Primary contact for tenant and landlord inquiries, issues, and maintenance
• Assisting the PM in keeping landlords informed
• Overseeing property condition and maintenance 
• Processing renewals for landlords, agency, and vendors agreements and insurance policy
• Respond promptly to prospective tenant inquiries
• Process rental applications, conduct reference checks (employment, previous landlord)
• Sending and responding to rental reference form
• Assist PM in managing lease expiry dates
• Initiate communication with tenants and owners regarding renewals or non-renewal
• Prepare accurate standard residential tenancy agreements.
• Processing renewal leasing agreements
• Conducting CMA into Domain, RP Data | Corelogic, and Ignite
• Explain key lease terms to tenants.
• Monitor daily rent payments and proactively follow up on overdue rent
• Sending Notices for arrears procedures and remedy breach
• Coordinate with approved tradespeople for repairs, obtain quotes, and schedule works
• Receive and log tenant maintenance requests efficiently
• Schedule property inspections with documentation property condition with detailed reports 
• Process move-out tenancy
• Assist PM in preparing documentation and evidence for tenancy tribunal hearings
• Process for lodging and claiming bonds
• Process invoices for tradespeople

** PROPERTY MANAGER **

• Email and Calendar Management
• Weekly huddle with Letting Agent
• G8 Property | Barnsley, UK | Jun 2020– Dec 2022 
• Screening potential tenants (ID’s, bank statements, residency, rental reference)
• Performing "Right to Rent" checks as mandated by the Immigration Act 2014, verifying tenants' legal
• right to reside in the UK
• Preparing tenancy agreement for approved tenants
• Preparing Entry Condition Report at the start of the tenancy.
• Providing tenants and landlords of all updated management compliance report ( Energy Performance
• Certificate, Gas Safety Certificate, HMO, and Deposit Protection)
• Responding to tenant queries and concerns promptly and professionally.
• Collecting and securing tenant deposits
• Managing deposit returns at the end of the tenancy
• Monitoring rent payments, arrears, and negotiating payment plans when appropriate
• Sending Rent Arrears Notice (Section 8 Notice under the Housing Act for breach of tenancy)
• Point of contact for all tenant maintenance requests
• Arranging quotes from approved contractors.
• Overseeing repair works
• Conducting regular routine property inspections
• Sending detailed inspection reports for landlords
• Sending regularly owner statement to landlords 
• Overseeing and processing Legal & Regulatory Compliance
• Preparing documentation court hearings for Managing Director
• Follow ups via email, SMS, and call for all tenancy-related matters
• Updating vacant rooms and properties into Zoopla and Spare Rooms

Social Media Management

• Showcase awards, renovated rooms, new tenants, and new business
• Monitoring online reviews 
• Create visuals Real Estate for Instagram, LinkedIn, and Facebook
• Advertising vacant rooms and properties
• Prepare visuals for newly hires in property management team
• Prepare visuals for birthdays, holidays, and team accomplishments
• Develop a monthly content calendar aligned with business goals
• Plan and execute campaigns for homeowners
• Analyze performance and adjust strategies
• Schedule posts using tools using Meta Business Suite
• Report monthly performance with insights and recommendations