Shamagne Mae Doong

SHAMAGNE MAE C. DOONG General Virtual Assistant Profile Dedicated and results-driven individual with 7 years of BPO experience seeking opportunity to work as a General Virtual Assistant with unmatched Communication, attention to details and high organization skills. Work Experience --andreacruzportfolio.my.canva.site/ shamagne-mae-doong P4 Daywan Claver, Surigao del Norte 8410 Philippines Novenber 2021 – May 10 2024 QUALITY ANALYST/CORPORATE TRAINER Office Partners 360 Evaluate calls/Coach agents/Create Reports Facilitate Training Classes/Update Training Materials/Onboard New Hires Calendar & Inbox Management/Analyze QA Trends Education BA ENGLISH-LITERATURE (Cum Laude) CEBU NORMAL UNIVERSITY June 2016 -August 2020 Create Trackers/Evaluation Sheets/Business Reports November 2020October 2021 Process & Place Orders Enrollment Coordinator May 2020October Office Partners 360 Outbound/Inbound caller Classify Business Purchasers to enroll them in a Expertise complimentary business program ADMIN TASKS DATA RESEARCH TRAINING & DEVELOPMENT LEAD GENERATION WRITING/PUBLIC SPEAKING 2015October 2018 TIKTOK LINKEDIN Offer Home Refinancing Dispute Debit Card for Fraudulent/Non-Fraudulent Close Cards References SOFTWARE EXPERIENCE INSTAGRAM Teleperformance Cebu, JP Morgan & Chase Bank Transactions COLD CALLING/APPOINTMENT SETTING FACEBOOK Customer Service Representative June SOCIAL MEDIA MANAGEMENT RING CENTRAL SKU Creation/Supplier Outreach Finance Tickets 2020 GSUITE SALESFORCE ZOHO CANVA Office Partners 360 Process Swatch Request/Consolidated Quote/PO Caraga Regional Science High School June 2008 -March 2012 Special Science Elementary School June 2002 -March 2008 OFFSHORE ACCOUNT PLANNER GILLEN ORTIZ ASSOCIATE DIRECTOR / OFFICE PARTNERS 360 Phone: - Email :- Lorell Barliso SENIOR TEAM LEADER/OFFICE PARTNERS 360 Phone: - Email :-