Shakeel Ahmad
R&D Software Engineer
Email:-Skype: shakeelSoft
Phone: -
Passion & Persuasion
Skills
Experience
■ I believe in investing utmost
efforts to attain excellence in a job,
treating it as if it is my own business
Education:
■ I believe in passion, dedication &
focus to the assigned job, even
BEFORE any skill & experience
required for that job.
Tools & Technologies
I have
1.
2.
3.
4.
■ Once started, I continue the work
till perfection without caring about
the reward and time.
■ Physically I’m not like the other
persons. All of my body is normal
but my legs are paralyzed, so I
believe in: Success is the ability to go
from one failure to another FAILURE with
no loss of enthusiasm.
My Favorite Quotes:
■ Keep discovering by keep struggling
■ It’s how you deal with failure that
determines how you achieve success
■ Nowadays people know the price of
everything, and value of nothing.
Challenge:
■ You can assign me any valid
software-related task, and I will give
you an analyzing layout for it, that
will lead to solution for that problem.
■ I can learn ANY new technical skill,
if it captures my interests,
motivation, & persuasion.
Weakness:
No one is perfect in all aspects. I
ALWAYS appreciate if someone
points out any of my weakness, & I
try to overcome it.
BSc: Mathematics, Physics
MSc: Software Engineering - COMSATS
Programming Tools:
C++, C#, .NET, JavaScript, HTML, XML, SQL,
ASP.NET, LINQ, Git,
Software Development Tools:
Microsoft Visual Studio .NET, Microsoft SQL
Server, Bing AI
10+ years of experience as a:
Software Technical Writer
Software Test Engineer
Software Support Engineer
Software Developer
Companies I have Worked With:
Testlio, Microsoft, Crossover, Merlot
(CAE), tallEmu CRM, DigiSnaps, NBA,
Snapchat, WayFair, freelancer.com
Software Engineering Tools:
Microsoft Visio, IBM Rational Rose, UML
Software Testing Tools:
TestRail, JIRA, BugZilla, Selenium, Appium,
Telerik Test Studio, JMeter, UiPath
Software Support/ Customer Relations:
Microsoft Dynamics CRM, TallEmu CRM, JIRA
Software Documentation Tools:
Adobe RoboHelp, Confluence, Help & Manual,
Wiki, SnagIt, Acrobat DC, ChatGPT, Paint.NET
Video Editing Tools:
Camtasia Studio, Clipchamp, Windows Movie
Productivity & Collaboration Tools:
Microsoft Office 365, Google Workspace, Bard
Operating Systems:
Windows XP to 11, Android 4 to 13, iOS
Content Management System (CMS):
SharePoint, WordPress, Wix, Shopify
Industry Knowledge:
Software Testing, QA, Manual Testing.
Testing: Mobile Apps, Web Apps, SaaS,
Regression, Functional.
Test: Methodologies, Process, Scenarios,
Plan, Strategy, Execution, Bug Tracking,
Charles Proxy, STLC. Automation Testing.
Software Documentation, Requirements
Analysis, Software Development, Web dev,
SDLC, OOP.
Customer Support, Software Technical
Support, Customer Relationship
Management (CRM), Budget Control.
Interpersonal Skills:
Customer Satisfaction, strengthen relation
in team members, Conflict Resolution, Free
from blaming, complaining and criticizing,
Work-place etiquettes & manners, believe
in yourself, Staying motivated during job
Industries I have Worked With:
My experience spans various industries:
Aviation, travelling, e-commerce, Sports,
multimedia instant messaging, business
communication & collaborative platform,
file hosting. Customer Relations, Airline
Management, Customer Support,
Software Testing, Software Documentation.
I have expertise in creating & executing
test cases, test plans, and test scripts.
I have found 100s of bugs in these
products:
Microsoft
SharePoint
Microsoft
OneDrive
Microsoft
Teams
NBA
WayFair
Snapchat
Visit my Portfolio
About Me
I am a focused and ambitious Software Engineer. I have 10+ years of experience with a blend of Technical
Writing, Software Development and Software Testing. I have worked in the IT industry spanning across
different roles. Now seeking career enrichment opportunities, where I can use my expertise on IT skills to
climb up the organizational ladder and make a contribution towards goals of an organization.
I have abilities to produce better results in a sincere and cooperative team environment, by utilizing my
self-motivation and commitment to smart-work for the overall growth of the company.
I may not be good at start; however, I am an enthusiastic learner. I’m not the master of everything but
anything can be achieved and any new skill can be learned with dedication and consistent effort, if some
time-space is provided for it during job.
It’s a bit difficult for me to travel between home and work-place because I can't walk without a wheelchair, that’s why I prefer work-from-home, however, I may consider a suitable job in a physical office.
My Objective
Professional Objective:
Seeking for a motivating and trustworthy environment that can thoroughly utilize my mental power
for the benefit of the company for ANY well-organized & systematic software-engineering-related
task.
Job Objective:
With a natural bent towards solving logical and technical issues, research based (research & develop
– R&D) "Software Engineering" is my passion i.e. Studying, Learning, Defining, Analyzing,
Questioning, Structuring, Coding, Supporting, Documenting, Testing, Refining and Growing is what
I aspire every day. I want to apply my investigative mind, dedication & patience to solve IT problems.
My Education
Academic Qualification:
Certificate
Subjects
Division
Board/ University
SSC
Mathematics, Physics, Chemistry, Biology
1
FBISE Islamabad
HSSC
Mathematics, Physics, Chemistry
st
1
FBISE Islamabad
BSc
Mathematics, Physics
nd
2
Punjab University
st
Professional Qualification:
Degree
Salient Features
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Masters in
Software Engineering
(MSE)
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POST GRADUATE ENGINEERING DEGREE NEAREST to
MS/M.Phil in COMPUTER ENGINEERING DISCIPLINES
Accredited by Pakistan Engineering Council
Including all the subjects of MC S/CE plus
Emphasizing on overall Production of Software
3 Years - 6 Semesters - 106 credit hours
(1st Division)
Major Courses/Subjects:
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Algorithms: MSE-2100
Computer Animation: MSE-4240
Computer Organization: MSE-4580
Mathematics & Digital Logic: MSE-1200
Microprocessor Architecture & Programming: MSE-3270
Object Oriented Programming & Design: MSE-3450
University
COMSATS
University of Science &
Technology (Wah
Campus), Pakistan.
www.comsats.edu.pk
amongst the top 10
universities of Pakistan
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Software Project Management: MSE-4330
Artificial Intelligence: MSE-4520
Computer Graphics: MSE-4230
Data Structures in Computer Science: MSE-2200
Multimedia & Hypermedia System: MSE-4630
Operating System Concepts: MSE-3750
Compiler Construction: MSE-4560
Computer Networks: MSE-4270
Database Systems: MSE-3020
Entrepreneurship in Computing: MSE-3000
Numerical Computation: MSE-3650
Principals of Programming Languages: MSE-3150
Distributed Computing: MSE-4750
My Experience
I have several years of IT & Software Engineering experience. While working as a freelancer, I have
worked as a software technical writer, as a software support engineer, as a QA engineer, and as a
software developer.
My experience can be divided in:
❶
Experience as a 'Software Test Engineer'
❷
Experience as a 'Software Technical Writer'
❸
Experience as a 'Software Support Engineer'
❹
Experience as a 'Software Developer (C#)'
❶ Experience as a 'Software Test Engineer'
Experience as a 'Software QA Manual Tester'
I have expertise in creating and executing test cases, test plans, and test scripts. A track record of identifying critical
defects and ensuring their resolution.
Over the course of my career, I have consistently demonstrated a strong ability to plan, develop, and execute
comprehensive testing strategies to ensure software quality and reliability.
My QA experience spans various industries: Aviation, travelling, e-commerce, Sports, multimedia instant
messaging, business communication and collaborative platforms, file hosting. It enables me to adapt
quickly to new domains and technologies.
► Job Title
QA Functional Testing (Manual Tester)
Client
Testlio
Industry
Software Testing
Role
Manual Tester
Location
Remote
Cost
Part time – ~20h/week - $10/h
Tools & Technologies
Android, Windows 10, Chrome, Firefox, Edge, IE
Testlio is the originator of networked testing. Our award-winning combination of
platform, freelancers, and services enables digital product companies to deliver great
customer experiences.
Testlio helps businesses deliver amazing customer experiences by providing a network
of vetted testers and an end-to-end QA management platform.
Company Info
Testlio clients include Amazon, PayPal, Microsoft, American Express, Netflix, CBS,
Hotels.com, NBA, SAP, Snapchat and many others. Collectively, Testlio’s clients power
over 1.5 billion users. When software must perform brilliantly, Testlio helps ensure
world-class customer experiences. In any location. On any device. In any language.
Testlio’s freelance network is 10K+ expert testers in 150+ countries, capable of
testing in 100+ languages and on 1200+ real Hardware device types. The company is
distributed by design.
Testlio powers Testing-as-a-Service for some of the world’s largest and fastestgrowing consumer app providers. Via dedicated client teams, a pro network of vetted
testers, and a comprehensive software platform, Testlio provides a suite of flexible,
scalable and on-demand testing solutions. End-to-end, usability, localization,
functional, and more.
www.testlio.com
Working at Testlio, I try to complete my responsibilities to the best of my ability by
contributing:
Responsibilities
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Understanding the test requirements before starting the testing
Understanding the relevant parts of the product required for testing
Performing QA activities within the assigned test cycle.
Executing test cases and analyzing results
Simulating product execution to compare actual results with expected results.
Responsible for finding bugs and glitches
Communicating with peers and test leads to investigate the bugs.
Creating logs to document testing phases and defects
Performing investigation to identify the root cause of issues
Studying the similar issues already reported by the peers
Discussing bugs and errors to test leads/development teams
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Documenting software defects using Testlio’s bug tracking system
Using JIRA and Testlio’s Platform for bug logging and tracking.
Writing clearly understandable and easy to reproduce bug reports
Reporting and documenting technical issues
Reporting defects to test leads/developers.
Performing smoke testing after release to make sure reported bugs are verified
Perform thorough regression testing when bugs are resolved.
Performing regression, performance, functional, usability and localization testing.
Running cross-browser testing of web-based applications
Responsible for web app testing and Android testing.
Suggesting enhancement found during product testing.
Re-producing the issues reported by the peer testers.
■ I am responsible for testing these products: Microsoft SharePoint, Microsoft
OneDrive, Teams, Snapchat, NBA, WayFair, and a few more.
I have found 100s of bugs in these products:
Achievements
Product
Industry
TCs
Bugs
Microsoft
SharePoint
Business
Collaboration
Test Cases
See Bugs Found
by Me
Microsoft
OneDrive
File Hosting
Test Cases
See Bugs Found
by Me
Microsoft
Teams
Team
Collaboration
Test Cases
See Bugs Found
by Me
Snapchat
Multimedia
Messaging
Test Cases
See Bugs Found
by Me
(National
Basketball
Association)
Sports
Test Cases
See Bugs Found
by Me
WayFair
Ecommerce
Test Cases
See Bugs Found
by Me
NBA
The testing of these products enables me to adapt quickly to ANY new domains and
technologies.
Defect Management Tools
JIRA, BugZila, TestRail,
Testlio’s Platform for bug analyzing, creating, reporting, tracking, sharing, fixing,
Test Levels
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Component Testing
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System Testing
Test Process /
Testing Methodologies
Test Types
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Non-functional Testing
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Regression Testing
Test Development Process
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Test Plans
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Test Scenario
•
Test Artifacts
Samples
Employer Contact
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Integration Testing
Acceptance Testing
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Functional Testing (Black-box Testing)
Structural Testing (White-box Testing)
Maintenance Testing
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Test Case
Test Data
Test Scripts
On Company’s internal portal: https://platform.testlio.com
Some parts are available on
my Portfolio
-,-, Phone: -
► Job Title
QA Manual Tester
Client
Merlot Aero Limited, Auckland, New Zealand
Industry
Aviation
Role
Software Manual Tester (QA)
Location, Cost
Remote ,
Tools & Technologies
JIRA, Browser, Silverlight, SaaS, Windows 7/10
$3,000 USD
Merlot is a New Zealand based software development company with a reputation
as an innovator of airline operations management solutions. Merlot have decades
of experience developing industry-leading solutions for airline operations.
Company Info
Worldwide over 800,000 pilots and crew must be perfectly aligned with flight
schedules in ways that balance on-time performance, cost, compliance and crew
satisfaction. That is where merlot.aero comes in. merlot.aero ensures 1.5 million
perfect flights a year.
merlot.aero’s products are deployed via a cloud-computing solution (SaaS)
The applications within the merlot.aero suite covers compliance management as well as
crew/aircraft planning & management and maintaining interaction with the crew.
merlot.Aero
Project Description
Software QA (Part-I)
https://www.freelancer.com/projects/NET-C-Sharp-Programming/Software-Developer-Part/
Responsibilities/
Achievements
What I did and what I achieved as a QA Engineer (Manual):
•
Test planning to analyze bugs, updating status in Jira, creating reports for
new bugs & conveying exact status of the test item to management
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Requirement analyzing which includes requirements/user story investigation
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Collaborating with developers & QA team members to find the best methods
of proactive approach to minimize the rate of bugs
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Creating and maintaining documentation to explain QA test items
•
Working on multiple modules of merlot.aero which includes test planning,
performing system integration testing, user accepting & regression testing.
•
Analyzing and understanding requirements for a particular test item to
determine efficient test strategies; developing and executing test plans/cases.
•
Following ups with development team on bugs and with client on requirement
•
Conducting post release verification testing following a production deployment
•
Coordinating with business analysts and development teams to assess &
discuss requirements
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Enhancing testing capabilities guided by standard best practices & policies.
Samples
On JIRA – Company’s internal portal. Some parts are available on my Portfolio
Employer’s Feedback
View on freelancer.com
Mark McCaughan, CEO of Merlot Aero;
LinkedIn: www.linkedin.com/in/markmccaughan
Email:-,-Mobile: -
Employer Contact
I worked for Auckland, New Zealand based company http://merlot.aero , later it
was acquired by www.cae.com
CAE expands into crew management & optimization software with Merlot acquisition
Download Press Release about Merlot Acquisition
CAE Contact:
Hélène V. Gagnon, Vice President, Public Affairs and Global Communications
Phone: -, Email:-www.cae.com
Facebook: facebook.com/cae.inc LinkedIn: linkedin.com/company/cae
Experience as a 'Software QA Automation Tester'
► Job Title
QA Engineer (Automation Tester)
Client
Merlot Aero Limited, Auckland, New Zealand
Industry
Aviation
Role
Software Automation Tester (web-based apps SaaS)
Location, Cost
Remote , $19K/Year
Tools & Technologies
Telerik Test Studio, Microsoft Visual Studio 2012, IE, ASP.NET, Silverlight,
JIRA, TeamCity, Octopus, SVN, IIS, Office 365, Microsoft Azure, Windows 10
Merlot is a New Zealand based software development company with a reputation
as an innovator of airline operations management solutions. Merlot have decades
of experience developing industry-leading solutions for airline operations.
Company Info
Worldwide over 800,000 pilots and crew must be perfectly aligned with flight
schedules in ways that balance on-time performance, cost, compliance and crew
satisfaction. That is where merlot.aero comes in. merlot.aero ensures 1.5 million
perfect flights a year.
merlot.aero’s products are deployed via a cloud-computing solution (SaaS)
The applications within the merlot.aero suite covers compliance management as well as
crew/aircraft planning & management and maintaining interaction with the crew.
merlot.Aero
Along with manual testing, I also got a chance to work as an Automation Engineer.
Some key aspects of this position included:
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Project Description/
Responsibilities
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Samples
Implement and develop automated test practices for web applications,
primarily using Telerik Test Automation tool for web apps.
Design patterns and UML
Design, create, and maintain test scripts using C# to address areas such
as database impacts, software scenarios, regression testing, negative
testing, error or bug retests, or usability in preparation for implementation
Work with the QA Manager and colleagues to define process and strategy
associated with automation
Identify, analyse, and document problems with program function, output,
online screen, or content
Plan test schedules or strategies in accordance with project delivery dates
Participate in product design reviews to provide input on functional
requirements, product designs, schedules, or potential problems.
On JIRA – Company’s internal portal. Some parts are available on my Portfolio
Mark McCaughan, CEO of Merlot Aero;
LinkedIn: www.linkedin.com/in/markmccaughan
Email:-,-Mobile: -
Employer Contact
I worked for Auckland, New Zealand based company http://merlot.aero , later it
was acquired by www.cae.com
CAE expands into crew management & optimization software with Merlot acquisition
Download Press Release about Merlot Acquisition
CAE Contact:
Hélène V. Gagnon, Vice President, Public Affairs and Global Communications
Phone: -, Email:-www.cae.com
Facebook: facebook.com/cae.inc LinkedIn: linkedin.com/company/cae
❷ Experience as a 'Software Technical Writer'
Analytical and detail-oriented technical author, having experience in rendering complex technical details
into user-friendly documents. As a documentation Specialist, I worked on several software applications to
write user’s guides, help manuals, training videos and technical articles. Though I have worked under
different roles of software engineering, but a major part of my experience is about software
documentation & IT technical writing i.e.
► Project Title
User’s Help for CRM Software
Client
Tall Emu CRM, Australia.
Industry
Customer Relationships Management
Role
Software Technical Writer
Location
Remote (work-from-home)
Cost
$2,000 USD
Tools & Technologies
Help & Manual, TechSmith Snag-It, Microsoft OneNote, Paint.NET, Word,
Microsoft SQL Server Reporting Services (SSRS)
Environment
Windows 7, .Net, Microsoft SQL Server 2008 R2, Web browsers, Microsoft
Report Builder
Company Info
Tall Emu CRM software helps you do MORE with LESS resources. Tall Emu CRM
empowering you to streamline your business processes therefore working FASTER and
SMARTER.
Make your customers HAPPY with more tailored communication and faster service. Tall
Emu CRM software lets you share valuable data with the staff that need it to do their
jobs BETTER.
www.tallemuCRM.com
Prepare a Help File/User Guide for our CRM system. It's based on SQL Server &
.NET - I'm looking for a help file (chm format), PDF document, and online version.
Project Description
We're looking for someone to help us get a basic acceptable level of
documentation done quickly. Subsequently, we'll be looking for a lot more help for
the system, video help for example, but certainly a lot of example-based guides.
We're looking for someone to help us get a basic acceptable level of
documentation done quickly. Subsequently, we'll be looking for a lot more help for
the system, video help for example, but certainly a lot of example-based guides.
Project Details: View on freelancer.com
• Undertook ownership of the document from start to completion as per req.
• Solicited based on business requirements documents to understand product
• Edited documentation for completeness, style & accuracy to ensure that it
Responsibilities
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reflected commitment to quality
Fixed bugs in the documentation and ensured that the document was accurate
& complete in all respects
Participating and cooperating as an individual contributor.
Publishing the topic-based authoring to various formats (online help & PDF).
Achievements
Gained significant knowledge of “Customer Relationships Management”.
Customer’s Feedback:
View on freelancer.com
Sample
Employer Contact
View Live Sample: http://help.tallemucrm.com/
Some parts are also available on my Portfolio
Name: Mike Nash, CEO; Email:-, Phone: -
► Project/job Title
User’s Manuals for an 'Airline Operations Management Software'
Client
Merlot Aero Limited, Auckland, New Zealand
Industry
Aviation
Role
Software Technical Writer
Location
Remote (Freelancer)
Cost
$10K/Year
Tools & Technologies
Help & Manual, TechSmith Snag-It, Microsoft OneNote, Paint.NET, Word,
Environment
Windows 7, ASP.NET, Silverlight, Microsoft SQL Server 2008 R2, IE,
Merlot is a New Zealand based software development company with a reputation
as an innovator of airline operations management solutions. Merlot have decades
of experience developing industry-leading solutions for airline operations.
Company Info
Worldwide over 800,000 pilots and crew must be perfectly aligned with flight
schedules in ways that balance on-time performance, cost, compliance and crew
satisfaction. That is where merlot.aero comes in. merlot.aero ensures 1.5 million
perfect flights a year.
merlot.aero’s products are deployed via a cloud-computing solution (SaaS)
The applications within the merlot.aero suite covers compliance management as well as
crew/aircraft planning & management and maintaining interaction with the crew.
merlot.Aero
Project Description
Responsibilities
Project Details: View on freelancer.com
• Writing different types of manuals and help guides for the company’s software.
• Online documentation that replaces the MS Word.
• Studying SRS and BRD documents before starting the actual writing for
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software help
Strong technical exposure and ability to manage the Lifecycle of technical
document development from inception through publication.
Special proficiency in authoring and editing concise and user-friendly manuals
and technical documents.
Design, develop, and maintain customer documentation (functional
description, operation and maintenance guide, installation guide, release
notes, user guide, online help for several products).
Achievements
Knowledge of Aviation Industry
Samples
On JIRA – Company’s internal portal. Some parts are available on my Portfolio
Mark McCaughan, CEO of Merlot Aero;
LinkedIn: www.linkedin.com/in/markmccaughan
Email:-,-Mobile: -
Employer Contact
I worked for Auckland, New Zealand based company http://merlot.aero , later it
was acquired by www.cae.com
CAE expands into crew management & optimization software with Merlot acquisition
Download Press Release about Merlot Acquisition
CAE Contact:
Hélène V. Gagnon, Vice President, Public Affairs and Global Communications
Phone: -, Email:-www.cae.com
Facebook: facebook.com/cae.inc LinkedIn: linkedin.com/company/cae
► Projects/job Title
1.
2.
3.
4.
5.
Client
Merlot Aero Limited, Auckland, New Zealand
Industry
Aviation
Role
Software Technical Writer
Location
Remote (Freelancer)
Cost
$10K/Year
Tools & Technologies
Help & Manual, TechSmith Snag-It, Microsoft OneNote, Paint.NET, Word,
Environment
Windows 7, ASP.NET, Silverlight, Microsoft SQL Server 2008 R2, IE,
User's Guide for a Software as a Service (SaaS) airline application
Technical Content Developer for SaaS Apps (Atlassian Confluence Specialist)
Help Content Writer for a Suite of Software Applications
Training Material for Several Silverlight and .Net Applications
Help Author for a Live Software Application
Merlot is a New Zealand based software development company with a reputation
as an innovator of airline operations management solutions. Merlot have decades
of experience developing industry-leading solutions for airline operations.
Company Info
Worldwide over 800,000 pilots and crew must be perfectly aligned with flight
schedules in ways that balance on-time performance, cost, compliance and crew
satisfaction. That is where merlot.aero comes in. merlot.aero ensures 1.5 million
perfect flights a year.
merlot.aero’s products are deployed via a cloud-computing solution (SaaS)
The applications within the merlot.aero suite covers compliance management as well as
crew/aircraft planning & management and maintaining interaction with the crew.
merlot.Aero
Project Description
Project Details:
•
•
•
Responsibilities
•
•
•
•
•
•
Achievements
View on freelancer.com
Reviewed requirements & design documents for overall understanding of the
product for which I have to create user's manual.
Gather information and facilitate documentation development and
improvement from various parties including product manager, system
architect, testers, business analyst, developer, etc.
Discuss, recommend and facilitate "documentation process improvement"
when a need arises.
Give the final touch to documents after proofread by senior team members.
Design, develop, and maintain user manuals, training manuals, technical
documentation for different modules of product.
Use software thoroughly before starting to write about "how to use it"?
Abilities in creating documents (Business User Manual, SDK Guides for
Developers & Third-Party Developers, Installation Guides for Administrators
and API) using simplified Technical writing.
Managing the entire gamut of operations pertaining to technical documentation
and overseeing outlining, structuring & visualization of contents.
Reviewing, rewriting & editing the work of writers and deciding what material
will appeal to readers; offering comments to improve the work and suggesting
possible titles
Knowledge of Aviation Industry
On JIRA – Company’s internal portal. Some parts are available on my Portfolio
Sample User Guides
Mark McCaughan, CEO of Merlot Aero;
LinkedIn: www.linkedin.com/in/markmccaughan
Email:-,-Mobile: -
Employer Contact
I worked for Auckland, New Zealand based company http://merlot.aero , later it
was acquired by www.cae.com
CAE expands into crew management & optimization software with Merlot acquisition
Download Press Release about Merlot Acquisition
CAE Contact:
Hélène V. Gagnon, Vice President, Public Affairs and Global Communications
Phone: -, Email:-www.cae.com
Facebook: facebook.com/cae.inc LinkedIn: linkedin.com/company/cae
► Project/job Title
Training Videos for a Live Software Application
Client
Merlot Aero Limited, Auckland, New Zealand
Industry
Aviation
Role
Software Technical Writer
Location
Remote
Cost
$11K/Year
Tools & Technologies
Camtasia Studio, Snag-it, Adobe Presenter, Adobe Captivate, Paint.NET
Text-to-Speech Technology (Natural Voices)
Environment
Windows 7, ASP.NET, Silverlight, Microsoft SQL Server 2008 R2, IE,
Merlot is a New Zealand based software development company with a reputation
as an innovator of airline operations management solutions. Merlot have decades
of experience developing industry-leading solutions for airline operations.
Company Info
Worldwide over 800,000 pilots and crew must be perfectly aligned with flight
schedules in ways that balance on-time performance, cost, compliance and crew
satisfaction. That is where merlot.aero comes in. merlot.aero ensures 1.5 million
perfect flights a year.
merlot.aero’s products are deployed via a cloud-computing solution (SaaS)
The applications within the merlot.aero suite covers compliance management as well as
crew/aircraft planning & management and maintaining interaction with the crew.
merlot.Aero
Project Description
Project Details:
Responsibilities
Creating Video Tutorials
View on freelancer.com
Achievements
Samples
Introduction to Merlot
Employer’s Feedback:
Employer Contact
Knowledge of Aviation Industry
•
Watch Product’s Videos
•
Watch Training Videos Crew-Portal
•
Watch Training Videos Aircraft-Portal
•
Watch Training Videos Aircraft Follow
Features Tour of Merlot
Applications Tour of Merlot
First-time Start using Merlot
View on freelancer.com
Mark McCaughan, CEO of Merlot; www.linkedin.com/in/markmccaughan
Email:-,-Mobile: -
I worked for Auckland, New Zealand based company http://merlot.aero/, later it was
acquired by www.cae.com
► Project Title
Software Selling Strategies
Client
DigiSnaps.com
Industry
Photo Booth in United States
Role
Technical Writer
Location
Remote (Freelancer)
Tools & Technologies
Microsoft OneNote, Paint.NET, Word, Windows 10
Company Info
Digisnaps is an affordable Video Booth or Kiosk Software perfectly suitable for
weddings, business conferences, trade shows, student projects, opinion polls,
photographic studios, customer feedback, product launches and social events
etc. With Digisnaps, it is easy to buy, lease or create your own custom-build
Photo Video Booth, Kiosk & Software as per your business and personal
requirements.
Our engineers are available to customize the product as per your
requirements or build an entire new Photo Kiosk Software. Packed with tons
of amazing features and successful customer reviews, this popular Video
Booth or Kiosk Software can help you to record video sessions, capture
images, set marketing greetings, select 30+ post card designs, quickly share
media via Facebook/Email, print high quality postcards etc. at your fingertips.
http://www.digiSnaps.com
Project Description
We are looking for guidelines for success to sell a software online. We want to know
all about selling software online i.e. all about identifying a focused customer niche that
is already searching online for a solution to a particular problem that our software can
solve.
This strategy should cover everything from start to finish. It should discuss about
competitors, price model, product presentation, product marketing, e-commerce etc.
Project Details:
https://www.freelancer.com/projects/Website-Design/Software-Selling-Strategies-/
Achievements
Knowledge of Video Booth / Kiosk Software
Sample
View on freelancer.com
Employer’s Feedback:
View on freelancer.com
Employer Contact
Kevin Diggins:-
► Project Title
User’s Guide for DVD Ranger
Client
www.cinexhd2.com/dvdranger
Industry
Multimedia
Role
Software Technical Writer
Location
Remote (Freelancer)
Cost
$650 USD
Tools & Technologies
Microsoft OneNote, Paint.NET, Word,
Environment
Windows 7, Visual Studio .Net 2010
Company Info
www.cinexhd2.com/dvdranger
Project Description
Project Details:
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Responsibilities
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View on freelancer.com
Gathered Business Requirements and studied Business Requirements
Document (BRD)
Interacted with technical, operational and other staff to develop product
documentation that meets customer requirements and user needs.
Prepared System Manual, Installation Guide, and Help File. These documents
are prepared in Confluence Web Server.
Design and develop Online Help files, User Manual, Administration Guide and
Installation Guide using tools “Help & Manual” and MS Word.
Maintained existing On-line help for the product & updated with latest features
Sample
View Sample
Employer’s Feedback:
View on freelancer.com
Employer Contact
View on freelancer.com
► Project Title
User's Manual for a Live Application - Software as a Service (SaaS)
Client
www.custell.com
Industry
Customer Intimacy
Role
Software Technical Writer
Location
Remote (Freelancer)
Cost
$750 USD
Tools & Technologies
Microsoft Word, Adobe Robohelp
Environment
Windows 7,
Company Info
www.strategicSellingGroup.com/
https://www.salesLeaderForums.com/
Project Description
Project Details:
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Responsibilities
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View on freelancer.com
Gathered Business Requirements and studied Business Requirements
Document (BRD)
Interacted with technical, operational and other staff to develop product
documentation that meets customer requirements and user needs.
Prepared System Manual, Installation Guide, and Help File. These documents
are prepared in Confluence Web Server.
Design and develop Online Help files, User Manual, & Administration Guide.
my Portfolio
Samples
Some parts are available on
Employer’s Feedback:
View on freelancer.com
Employer Contact
John Smibert:-,-, Mobile: -
What Domains I have covered?
As a Technical Writer, I have worked for the following fields of software:
Airline operations management to optimize aircraft and crew utilization of airlines
Email marketing to send and track bulk permission-based email messages
Customer relationships intimacy for sales
CRM software to managing a company's interaction with current and future customers.
Blu-Ray discs and removable-media technologies
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What Tools I have used?
During my writing and technical consultation tasks on freelancer.com and vWorker.com, I got a chance to
use several software tools, these are:
1. TechSmith Camtasia Studio, Adobe Presenter, Adobe Captivate: To create training videos
2. Help & Manual: To generate several types of output formats from a single source of technical stuff
3. Atlassian Confluence: it’s a collaboration tool for storing, sharing and working. Gives one place to create,
share and discuss work. Connect with JIRA Software and give everyone transparency between the issues
4. Desk.com - Editor by Salesforce to Create Knowledgebase Articles
5. ScrewTurn Wiki: wiki as the authoring tool and publishing platform for all our technical documentation.
6. TechSmith Snag-It: Screen capture tool, image editing
7. Adobe Acrobat DC: To create, edit, combine, enhance PDFs
8. Adobe Robo Help: It’s a tool like Help & Manual
9. Microsoft Visio: to draw diagrams such as organization charts, process diagrams, and flowcharts.
10. Microsoft OneNote, NotePad++, Paint.NET, Rational Rose, Word, Word Online, Google Docs, etc.
Clients I have served?
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www.tallemuCRM.com
www.merlot.aero
www.crossover.com
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www.strategicsellinggroup.com
www.DigiSnaps.com
www.cinexhd2.com/dvdranger
❸ Experience as a 'Software Support Engineer'
As an IT/Software Support Engineer, I have delivered effective technical customer support to a variety of
customers, delivering solutions to both technical and non-technical end users. I’ve used software support
practices and tools including: issue tracking, troubleshooting, log investigation, build testing, virtual
environments, and ticket management.
► Job Title
Crossover – Customer Support Engineer
Client
Crossover
Industry
HR
Role
Software Customer-Support Engineer
Location
Remote (work-from-home, full-time)
Cost
$27K/Year – ($2250 USD /month)
Tools & Technologies
Desk.com, OneNote, Slack, Windows 10, Mac OS, Linux
Company Info
www.CrossOver.com
Job Description
https://app.crossover.com/x/redirect/job/2096
https://www.crossover.com/l1customersupportagent
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Responsibilities/
Achievements
Sample
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Dealing with issues raised via support tickets by various clients of Crossover
Helping to answer customer questions and solving problems via email in a
helpful, proactive, and empathetic manner
Documenting solutions to customer problems in a Knowledge Base so that the
rest of the team and customers can benefit from them.
Taking ownership of customer issues from beginning to end, and ensure issue
escalations are handled appropriately and that customers always know what is
going on regarding their issue.
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How to download, install & configure Crossover Productivity Tool?
How to use ‘Productivity Tool’ for the first-time?
How to set accessibility settings for CPT on Mac?
How to view your Log Book using Productivity Tool?
How to configure your webcam with Crossover Productivity Tool?
How do I add manual time?
Crossover Productivity Tool -- FAQs
Guidelines for Productivity Tool
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List of Knowledge base articles for Crossover
Contact
Manager: Gerardo, Email:-Skype: ggonzale1
► Job/project Title
Support Engineer for Silverlight Applications (SaaS)
Client
Merlot Aero Limited, Auckland, New Zealand
Industry
Aviation
Role
Software Customer-Support Engineer
Location
Remote (Freelancer)
Cost
$2000 USD
Tools & Technologies
JIRA, IE, Windows 7
Merlot is a New Zealand based software development company with a reputation
as an innovator of airline operations management solutions. Merlot have decades
of experience developing industry-leading solutions for airline operations.
Company Info
Worldwide over 800,000 pilots and crew must be perfectly aligned with flight
schedules in ways that balance on-time performance, cost, compliance and crew
satisfaction. That is where merlot.aero comes in. merlot.aero ensures 1.5 million
perfect flights a year.
merlot.aero’s products are deployed via a cloud-computing solution (SaaS)
The applications within the merlot.aero suite covers compliance management as well as
crew/aircraft planning & management and maintaining interaction with the crew.
merlot.Aero
Project Description
Project Details:
View on freelancer.com
Atlassian JIRA was my main tool while interacting with customers for their Technical
Support.
Responsibilities/
Achievements
What I achieved as a Technical Support Specialist:
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Good knowledge of IT support tools and methodologies i.e. issue tracking, log
investigation, Jira ticket management, troubleshooting & virtual environments
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Interaction with first and second-line support i.e. remote and on-site support
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Investigation and research for customer’s issues to suggest a solution
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Respond to customer’s enquiries through email and Jira.
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Manage and follow-up on open customer issues.
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Develop customer relationships through professional, dependable and
accurate interactions.
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Reply to customer mission critical issues outside business hours.
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Present training modules/documents/knowledgebase to customers regarding
their issues
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Record best practice resolutions for company’s knowledge base.
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Manage knowledge base for known issues.
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Escalate issues as per Service Level Agreement with companies.
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Inform client functionality requests or software change requests to
development team.
The most important aspects while working with customer support team were:
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Client-facing experience
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Written (and verbal skills), excellent issue handling experience
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Firm grasp of how the web works, networking, software industry, customer’s
specific products
My additional responsibilities included:
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Taking ownership of technical issues, and working with Development group to
resolve more advanced issues when necessary
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Resolving escalated customer complaints without the need for team lead
intervention
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Documenting troubleshooting and problem resolution steps
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Participation in providing training to customers as required
Sample
On JIRA – Company’s internal portal.
Employer’s Feedback:
View on freelancer.com
Employer Contact
Mark McCaughan, CEO of Merlot; www.linkedin.com/in/markmccaughan
Email:-,-Mobile: -
I worked for Auckland, New Zealand based company http://merlot.aero/, later it
was acquired by www.cae.com
❹ Experience as a 'Software Developer (C#/.NET)'
I have also worked as a software developer on www.freelancer.com for a few projects. Though I did not get several
chances to work as a developer but still I have enthusiasm to develop software in .NET/C# technology.
► Project Title
Distance Calculator using Bing Maps
Client
Freelancer.com
Industry
Maps
Role
Software Developer
Location
Remote (work-from-home)
Tools & Technologies
Visual Studio .Net 2013, C#
Environment
Windows 7/8
Project Description
Code a desktop application in C# which will give the distance travelled within a
country in Europe. This means that if the route crosses a country border then I want
to know the real distance in each country. This must be done through Bing Maps (so
please do not suggest a different source) and seems only possible by also adding a
SQL database with the outlines of country borders (example of source: http://www.divagis.org/Data). We can limit this initially to the countries Netherlands, Belgium, France
and Germany.
https://www.freelancer.com/projects/Software-Architecture-C-Sharp-Programming/Bing-MapsDistance-Per-Country/
Responsibilities
Develop a desktop app connected with internet to measure the distance
Sample
View on freelancer.com
Customer’s Feedback:
View on freelancer.com
Employer Contact
View on freelancer.com
► Project Title
C#.NET Developer for Photo-booth Software
Client
DigiSnaps.com
Industry
Photo Booth
Role
Software Developer
Location
Remote (Freelancer)
Tools & Technologies
Microsoft Visual Studio .Net 2012, C#
Environment
Windows 10,
Company Info
Digisnaps is an affordable Video Booth or Kiosk Software perfectly suitable for
weddings, business conferences, trade shows, student projects, opinion polls,
photographic studios, customer feedback, product launches and social events etc.
With Digisnaps, it is easy to buy, lease or create your own custom-build Photo Video
Booth, Kiosk & Software as per your business and personal requirements.
Our engineers are available to customize the product as per your requirements or
build an entire new Photo Kiosk Software. Packed with tons of amazing features and
successful customer reviews, this popular Video Booth or Kiosk Software can help you
to record video sessions, capture images, set marketing greetings, select 30+ post
card designs, quickly share media via Facebook/Email, print high quality postcards
etc. at your fingertips.
http://www.digiSnaps.com
Project Description
https://www.freelancer.com/projects/php/Write-some-Software-/
Responsibilities
Develop a module for social media and merge with existing software
Sample
View on freelancer.com
Customer’s Feedback:
View on freelancer.com
Employer Contact
Kevin Diggins:-
Generally, while learning I prefer to learn from:
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www.LearnVisualStudio.net
www.LearnNowOnline.com
www.microsoftVirtualAcademy.com
www.apress.com/catalogsearch/result/?q=C%23&submit=Go
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www.W3Schools.com
www.vtc.com
http://channel9.msdn.com
www.wrox.com/WileyCDA/Section/C-andC-.id-105059.html
View the details for software development and my coding skills on freelancer.com
Work-experience versus personal-interest
My personal interest resolves all around software development life cycle (planning, analyzing,
development, testing, documenting, authoring, supporting, assisting customers)
Employers Feedback
I have completed 50+ projects successfully having total worth of several thousand dollars, and received
positive feedback for all of these. Details can be found in this link:
https://www.freelancer.com/u/shakeelsoft.html#/reviews
Technical Skills
Key Skills:
Computer Skills
Category
Skills
Programming Languages
C, C++, C# .Net,
Web Programming
ASP.NET, JavaScipt, HTML, CSS, XML, XAML, Silverlight (Microsoft’s RIA
Platform Technology)
Databases
SQL, MS SQL Server, MS Access
Dev Tools
Microsoft Visual Studio 2010/2012/2015
Operating Systems
Windows 98/2000/XP/7/8/10, Linux, Android, iOS
Good understanding of the software development life cycle (SDLC) where
time, cost, quality and scope always compete.
Has knowledge on various SDLC process models:
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Waterfall Model
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RAD Model
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V Model
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Agile Model
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Prototype Model
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Spiral Model
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Rational Unified Process (RUP)
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Incremental Model
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Iterative Model
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Big Bang Model
Software Dev Methodologies
Version Control Tools
SVN version control, Git
Software Engineering Tools
Microsoft Visio, Rational Rose, UML
Software Documentation Tools
Video Editing Tools
Help & Manual, Confluence, Wiki, Adobe RoboHELP, TechSmith Camtasia,
Adobe Acrobat Professional, Madcap Flare, SnagIT, Adobe Presenter,
Adobe Captivate, Word, OneNote
Test Process & Defect Management Tool
JIRA, BugZila, TestRail
Test Levels
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Component Testing
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System Testing
Software Testing /
Testing Methodologies
Test Automation Tools
Test Types
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Non-functional
Testing
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Testing Related to
Changes: Re-testing
& Regression Testing
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Integration Testing
Acceptance Testing
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Functional Testing (Black-box
Testing)
Structural Testing (White-box
Testing)
Maintenance Testing
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Test Development Process
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Test Plans
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Test Case
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Test Scenario
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Test Data
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Test Artifacts
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Test Scripts
Telerik Test Studio, Test Complete, JMeter
Customer’s Relations
● Microsoft Dynamics CRM
● desk.com for customer’s support
● Ability to build productive relationships with colleagues, clients
and vendors across different technical disciplines.
Microsoft Office 2016
Proficient in MS Excel, Word, Access, PowerPoint, Outlook
Mathematical Skills:
I have strong background in mathematics.
Mathematics is a fundamental intellectual tool in computing, but computing is increasingly used as a key component in
mathematical problem-solving. Discrete mathematics is the math that is used extensively in computer science. It's
used primarily to determine the running time of an algorithm. A lot of software still does solve complex math’s
problems, in that case being good at maths will help you write a better program.
Is computer science a science or math? A surprisingly common sentiment among some programmers is that
“computer science is math.” Certainly, computer science as a rigorous discipline emerged from mathematics. Now, we
consider such foundational work to be theoretical computer science. We invented real computers, which are not
theoretical devices.
Analytical skills:
I have the ability to collect, gather, visualize and analyze information in details. Analytical skills also include the ability
to see a problem or situation from different points of view. Analytical skills allow me to solve complex problems by
making decisions in the most effective way.
Analytical thinking is a critical component of visual thinking that gives me the ability to solve problems quickly and
effectively. It involves a methodical step-by-step approach to thinking that allows me to break down complex
problems into single and manageable components.
I like to get to the bottom of things - curiosity is one of my strongest motives. I want to know what holds the world
together deep down inside. Analytical thinkers, or left-brain thinkers, are straight-line thinkers. Logic, not emotion,
rules in the land of the analytical. The very traits that make an analytical person poor with people make them good
with computers.
Learning Skills:
There might be some skills those I don’t have right now, but can be learned quickly. I am an enthusiastic
learner. I’m not the master of everything but anything can be achieved and any new skill can be learned with
dedication and consistent effort, if some time-space is provided for it during job.
Soft Skills
Personality and attitude comes first, even before technical knowledge and professional experience. Value of soft-skills
is as high as technical-skills. Focusing only on technical-skills may lead to a trouble later.
Along with technical skill-set, I always try to improve my mind-set with soft skills such as attitude,
straightforwardness, trustworthiness, sincerity, truthfulness, honesty, morality, faithfulness,
righteousness, loyalty, dedication, teamwork, seriousness, blamelessness, devotion, behavior, respect,
self-learning ability, task management, fair communication & reliability, amongst others.
Soft-skills vs Technical-skills:
I prefer to work with a team member who has any of soft-skills. Focusing totally on technical-skills and ignoring softskills might be troublesome in few cases. The trouble with "technical-skills" tests is that someone can pass but still have
a bad attitude and be painful to work with (that’s why interview experts say: behavioral Interview is more important
than technical interview). Fair-minded communication skills directly correlate with good development skills.
Soft-Skills Courses:
Soft-skills along with technical-skills create a perfect work environment. Over the period of few years, I
have been tried to learn the following “Soft-skills”:
What is success for you?
Finding your passion
Benefits of doing work you love
Visionary person
Responsibility as a key to success
Hidden factor in success
Controlling mind and emotions
Emotional independence
Relationship between employees
Work-place etiquettes & manners
Increasing your will power
Converting dreams into plans
Giving the best performance
Time management
Decision making
Work management
Leadership qualities
Staying motivated during job
Reconnect & revise your relations
Recharge yourself everyday
Self-criticism
Effects of spirituality on career
How to strengthen your determination
Improving performance in work
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Harmony in team relations
Ctrl+Alt+Del : resetting your career
Negative emotions during job
Self-talk & self-image
Role of thoughts in bright career
Strengthen relation in team members
Free from blaming, complaining and criticizing
How to erase bad memories from your mind
Inner peace and performance in job
Believe in yourself
Discipline in job
Forgive and trust again
Correcting or criticizing others?
Letting go of EGO (Egoless Job Environment)
Work-life balance
Role of proper sleeping BEFORE job
Role of positive thinking in job
Positive and negative stress
How to be creative
Mistakes need Love !
Handling emotions for peak performance
How negative thinking effects your job
How to focus your mind to assign
Handling people issues and psychological issues
Soft-Skills Sources:
These are few sources for me to attain the “soft-skills”:
Muhammad bin Yahya Al-Ninowy –
(English)
Mufti Menk - (English)
Nouman Ali Khan - (English)
Many from Pakistan
BK Shivani - (English, Hindi)
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Self-grooming Series 1 (English)
Self-grooming Series 2 (English)
Self-grooming Series 3 (English)
Dr. Vivek Bindra: Motivational
Speaker - (Hindi, English)
Yasmin Mogahed - (English)
Jim Kwik - (Memory Expert)
Santosh Nair: Motivational Speaker (Hindi, English)
The 7 Habits of Highly Effective People-
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Be proactive
Begin with the end in mind
Put first things first
Think win-win
Seek first to understand, then to be understood
Synergize
Sharpen the Saw
The First Three Habits surround moving from dependence to
independence (i.e. self-mastery).
The next three habits talk about Interdependence (e.g.
working with others).
The final habit is that of continuous improvement in both
the personal & interpersonal spheres of influence.
The 7 Habits of Highly Effective People: Book Summary
The 7 Habits of Highly Effective People: Complete Book
https://www.stephencovey.com/7habits/7habits.php
Personal Traits
I don’t focus only on technical skills, but also on logical ability, motivation, cognitive aptitude, mental
health, communication, and controlled social interactions.
These points maybe helpful to understand my mind-set and character:
1. Passionate:
Fulfilling passion is necessary. Doing what actually I want to do is very important. If I'm following my passion and
doing what I like to do, then this is a great motivation for daily tasks. My passion is QA and Dev.
2. Company the FIRST:
I always try to keep this fact in mind that “whatever I do on daily basis, will create some impact on company’s
growth.” It creates a sense of dishonesty and immorality if my work is not contributing to company's overall growth.
3. Relations Management:
I’m a strong believer in teamwork and integrity. I also have some strengths in People Skills i.e. Team Management
and intra-team relations management. I’ve the ability to build productive relationships with colleagues, clients and
vendors across different functional and technical disciplines for the overall benefit of the company. Also have the
ability to think from a customer viewpoint, as well as leadership quality to some extent.
A loyal & creative professional with strong communication, analytical, interpersonal & team development skills through
promotion of teamwork spirit and motivation.
4. Cultural-fit:
When working as a freelancer cultural-fit and working attitude is very important. I have worked with variety of
employers with different cultural nuances. I can adjust myself in any new culture and time-zone i.e. ability to adapt to
multicultural environments, and to quickly adapt to the changing environment/challenges to make correct decisions. A
skilled Communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and
promote team cohesiveness.
5. Dedication:
I don’t focus just for “work done with quality”, but for trustworthiness, honesty, dedication and truth. I am dedicated
to assigned work. I have effectively handled projects as independent contributor.
6. Knowledge Sharing:
I try not to take myself too seriously. No egos or office politics, I like to work with a team of smart and supportive
people committed to learning and improving, with an open flow knowledge sharing to ensure that we’re always
learning from one another.
7. Minimal Supervision:
I’m Self-Motivated. Can work independently with minimal supervision and deliver work to the agreed timescale i.e.
self-starter with a commitment to work as a team member.
8. Good Learner:
I have great desire to learn. Want to continuously improve. Process of learning excites me. I’m not the master of everything
but new skill can be learned with consistent effort. I am a good learner (though a bit slow at start). I also have the ability to
quickly learn applications with minimal documentations i.e. easily adaptable to new tools and technologies.
9. Extra Time:
Willing to happily render extra time for the completion of the assigned task.
10. Self-motivated:
Generally, “Motivated developers move projects forward more than anyone else”. I also try to be like these.
11. Disciplined:
I try to be disciplined in everyday routine, that make projects successful in the long run. Disciplined people never get
comfortable pushing code they aren't proud of.
12. Consistent:
Trust is built through consistent actions, not words. I try to be proactive in communication, consistently delivering
detailed progress updates and resetting expectations when needed.
13. Responsible / Commitment:
I take ownership of my work on every project I completed, ensuring the bar for quality is raised and that they deliver
work they are proud of. This also involves the ownership of flaws/errors, if any. Whatever task is assigned to me and
how much COMPLEX it is, I never quit until job done. Nothing is impossible if someone has a strong desire to do it.
14. Constructive Thinking:
Instead of critical thinking, I believe in constructive thinking i.e. that leads towards some progress/result instead of
blaming each other. Problem solving and sound decision making capabilities coupled with interpersonal skills and
alternative solutions.
15. Planning Skills:
Clarifying a problem before deciding action. Identifying the key factors in a problem.
Developing problem in a logical way. Gathering/analysing/arranging information logically.
Setting objectives which are achievable.
Setting priorities - most important/most urgent.
Identifying the steps needed to achieve my goals.
Detail oriented and strong organizational skills.
16. Individualities:
Able to deliver high quality service with a SMILE
Can be counted for longevity.
Supporting and fostering inter-faith harmony.
Habitual reader of religious books and videos.
Goal oriented, self-motivated and optimistic.
Can recognize excellence in individuals.
Desire to obtain knowledge and continuously update my skills.
Fascinated by ideas.
Introspective and appreciate intellectual discussions
Flexible in nature. Create solutions as situations arise
Good orientation towards processes
High emotional intelligence with the ability to navigate difficult situations in a positive manner.
Very conscious about “How to spend time on daily basis?”
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A committed work ethic with a ‘can do’ attitude (can try my best).
Exhibiting a positive attitude and optimistic approach to work.
Ability to execute ideas and new plans without extensive direction, and with minimum guidance.
Keen aptitude and good listener
Good at Logical problems.
Good written communications skills, negotiation skills
Sincerity, honesty, truthfulness and dedication with assigned work.
Honest & Hardworking
Ability to think creatively
Tony Robbins’ DISC Assessment to Understand the Personality:
www.tonyrobbins.com/disc/
Tony says self-awareness is essential to success. If you don’t understand why you’re currently doing what you’re doing,
or behaving why you are, it’s hard to cultivate positive growth. On your journey toward discovering what drives you,
it’s important to identify what’s holding you back from success, as well as your positive traits, and learn how to align
the different aspects of your personality for a life of achievement by taking the DISC index.
The DISC Assessment is provided by Tony Robbins. More than two million people have taken the 15-minute DISC test
to better understand their personality type and behavioral style.
Discover how you can take your career to the next level with DISC. Take the assessment to uncover your personality
score.
Shakeel_Ahmad’s_DISC Personality Test - (Download PDF)
Weaknesses:
No one is perfect in all aspects. Everyone has some plus points and some weak points, I too. Everyone has flaws but it
is the best approach to guide each other in suitable ways. I ALWAYS appreciate if someone points out any of my
weakness, and I try to overcome it.
One of my known weak point: “Slow at start of a new task”.
Areas of Interest
These are few of my sources for “technical skills”.
Whenever I get some free time, I try to pick some professional training, few of these are:
Category
C#
Visual Studio
.NET
My ‘Learning Resources’
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C# Fundamentals: Development for Absolute Beginners
C# Fundamentals.
AppDev – Learning to Program using C# 2010 (16 hours)
AppDev- Developing Apps using C# 2008/2010 – Volume 1,2 (20 hours)
AppDev Exploring Visual Studio 2010 Using Visual C# (11 hours)
Windows Store apps for Absolute Beginners with C#
Lynda.com - Course C# Essential Training
Apress - Visual C# 2010 Recipes, A Problem-Solution Approach (Book)
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Silverlight
Web
ASP.NET
SQL
SQL Server
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Software
Engineering
Software Testing
Software
Documentation
Visual Studio
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Using Microsoft Visual Studio for Windows Apps
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Using Microsoft Visual Studio for Web Apps
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Using Microsoft Visual Studio for Mobile Apps
C# Fundamentals via ASP.NET Web Applications
Lynda.com – ASP.NET Essential Training
Lynda.com - Silverlight 5 Essential Training
AppDev – Silverlight Courses
Apress - Beginning Silverlight 5 in C#, 4th Edition - Apr2012
Front end programming for web apps (HTML5, HTML-5/CSS3/Javascript/JQuery) ,
Back end programming for web apps (C#.NET, SQL)
Web Services (SOAP, REST, WCF, IIS, XML, JSON)
www.W3Schools.com > SQL
Lynda.com - SQL Server 2008 Essential Training
VTC: http://www.vtc.com/databases.htm
Sams teach yourself SQL in 24 hours,
Beginner SQL Tutorial: http://beginner-sql-tutorial.com/sql.htm
SQL – Syntax: http://www.tutorialspoint.com/sql/sql-syntax.htm
Software Engineering 8th Edition. by Roger S. Pressman
Application Architecture - architectural decisions that will influence design & development
SVN/GIT/version control/
Software Change Management, Software configuration management
Software Development Lifecycle Specialization
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www.iteLearn.com
http://toolsqa.com
Software Testing Tools List
www.tutorialspoint.com
List of 100 Different Testing Types
CS724- Software Process Improvement
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http://istqbexamcertification.com
Udemy - ISTQB Certified Tester Foundation
Level (CTFL) Training - COLLECTION
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www.Guru99.com
www.softwaretestingclass.com
www.softwaretestinghelp.com
Unit Testing for C# Developers
CS611- Software Quality Engineering
Microsoft Virtual Academy – Software Testing
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Foundations of Software Testing (ISQB
Certification) 3rd Ed. – by Black,
Veenendaal, Graham – (Book)
Udemy - ISTQB Certified Tester Foundation
Level (CTFL) Training – by Manish Verma
Atlassian Confluence
Adobe Robo Help
Video Tutorials with Camtasia Studio
Technical Writing
Technical Documentation
Challenge:
You can assign me any valid software-related task, and I will give you an analyzing and designing layout
of it (in my desired period of time), that will lead to engineering of software for that problem.
I can learn any new software skill, if got some time & a valid reason of learning for it.
Desired Job
Job Type
Career Level
Location
Salary
Desired Role
Desired job’s Department
Desired Industry
:
:
:
:
:
:
:
Full-time
Mid-Level
Remote, Local
Negotiable
Software Test Engineer, Software Developer, IT Specialist
IT, Logistics/ Administrative, IT Software/Hardware, Management,
IT, Services, Aviation, Logistics, Marketing, Finance, Energy, Education,
Banking, Commerce, CRM,
I am looking for the following points in my desired job:
1. Best Fit:
I am looking for a good fit. I’m interested in a role where my skill sets could benefit the company. I want to be the
best asset for the team. My main concern is locating a job that is a good fit for me. I like those managers who inspire
team members to achieve their potential while working towards common goals.
2. Job Security:
A secure job makes it easy to stay motivated and keep struggling constantly to accomplish the assigned task,
regardless of how challenging it is? I am looking for a career rather than a job; I am expecting to join a company for
an extended period of time. I want to start my mid-long term career with your company.
3. Team Cooperation:
I believe in working in a team, by helping each other to increase the overall productivity of the company.
Smooth and frictionless interaction with peers, lead, manager and BA really motivates me to be more productive for
the company.
4. Work Improvements:
Suppose I am doing task A right now. After a period of time, I should do the same task in a better way with less
amount of time. This is possible to spend some time on daily basis to learn new skills/tools to improve the quality of
assigned task.
5. Working Hours:
I like flexibility in working hours i.e. working for around 40 hours/week by choosing suitable time in day when I am
the most productive. I’m a full-time freelancer, I can adjust my time as per job requirements
6. Career Growth:
For me growth is important thing because it will help me to take my career to the next level. Growth mean enhancing
technical and professional skills. I want to grow along with the growth of the company.
7. Learning Space:
It’s very important to get some time to learn and master if anything is difficult or new to me. Anything can be achieved
with dedication and consistent effort, if some time-space is provided for it. I feel that my enthusiasm to work will help
me to do something exceptional for your company, though I may not be good at start. I also expect knowledge transfers
by other team members.
8. Salary:
As its obvious, dollar-amount is also an important factor. I am flexible in terms of salary. I can take start with your
suggested salary, however, I would be able to make a better estimation about it after 2 months.
Personal Vitae
Name
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Nationality
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Residing City
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Marital Status
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Language Proficiency :
LinkedIn
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Facebook
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Email
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Notice Period
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Shakeel Ahmad.
Pakistani.
Wah Cantt, Punjab, Pakistan. (Time Zone: GMT+5)
Single.
Urdu (native), English, Arabic, Punjabi, Hindi
https://pk.linkedin.com/in/shakeelsoft
https://www.facebook.com/shakeel.ahmad.pak-1 month
Favorite Quotes
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Success is the ability to move from one failure to another failure with no loss of enthusiasm.
Keep discovering with keep struggling.
Straightforwardness is one of KEY to Success, amongst many others.
References
Career References:
Available upon request
Character References:
Available upon request (also mentioned above in “My Experience” section)
Thanks for taking the time to review my resume.
