Shaira Mae Aranez

I have several years of experience working as a Virtual Assistant, Customer Service Support, and Administrative Assistant. I’ve handled customer inquiries through email, chat, and messaging platforms, making sure responses are clear, timely, and helpful.

I’ve used tools like Freshdesk for ticket management, CRM dialers for handling and tracking customer interactions, and platforms like Slack and Asana for team communication and task management. These tools helped me stay organized, collaborate with teams, and keep track of priorities.

On the administrative side, I’ve done data entry, file organization, task tracking, and basic reporting. I’m comfortable managing multiple tasks at once while staying detail-oriented and meeting deadlines, especially in a remote work setup.