Shaila Maurine Duran

SHAILA MAURINE Y. DURAN Brgy. 110 Utap Zone 3 Cabañero Subdivision, Tacloban City (6500) February 8, 1996 / Tacloban City • Female / Single E-mail:-• Cell:- Obtain a competent position within a growing, fast-paced company and render my skills and technical know-how’s and help the latter promoting and sustaining its objective as well as presenting the utmost service and customer care satisfaction. Educational Background ABE International College of Business and Accountancy Bachelor of Science in Business Administration (3rd year-undergraduate) Tacloban city - Immaculate Conception School of Guiuan Guiuan, Eastern Samar - Eulogio Rodriguez Sr. Elementary School Quezon City - Work Experience Jollibee Foods Corporation Service Crew • Cashier Nov. 17 2014 - Apr. 17 2015 ACADSOC Online English Tutor Club English Tutor Aug. 18 2018 - Dec.11 2019 Divine Word Hospital Tacloban City Billing Clerk Sept. 20 2019 - May 10 2020 Roles: • • • • Processing patient’s bill Calling Insurance Companies Calling Doctors for their Professional Fees Identifying common ICD-10, Diagnosis and packages Comfort At Home General Virtual Assistant Oct. 13 2020- Apr. 19 2021 Roles: • • • • • • • • Take inbound calls from patients, caregivers and potential clients Answer inquiries via chat with potential clients using social media accounts (Instagram and Facebook) Manage caregiver Job post on Facebook and Indeed In charge of reviewing application from applicant caregivers and Non-Medical staff (office worker) Manages caregiver and patients schedule using SMARTCARE Finalized and double checks staff's time sheet Make marketing materials using Canva Generate invoices for clients and payroll for caregivers The Cole Realty Group Inside Sales Agent Work From Home Apr. 26 2021 – Sept. 30 2021 Roles: • • • • • • Calling Potential Leads Appointment Setter Working on Spreadsheet Reassigning Leads to Agents Follow up Agents with their Lead Status Weekly Vital Reports for Agent’s Status Equity Track Inc. Sales and Acquisition Agent Roles: • • • • • • • • • • • • Oct. 25, 2021- April 29, 2022 Handling Launch Control Platform Handling Property Radar and Propstream Handling Xencall/Readymode and Cloudtalk Handling IDI (Skip tracing Company) Gather leads from Property Radar, Propstream and do skip tracing. Upload leads (skip traced) in Launch Control Manage leads in Launch Control (Sending text, responding to texts), update notes and documentations in REI Transaction Coordinator Run Comparable for the subject property Offering leads an estimate offer Scheduling Property Visit Handle Google Calendar • Organizing Leads, doing follow ups in REI Blackbook, updating notes and proper documentation in REI Blackbook Skills and Knowledge ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Excellent English communication skill, both oral and written General Virtual Assistance Patient/Clinic Coordination Processing claims dispute Social Media Management Graphic Design Appointment Setting Knowledgeable in US Real Estate Business Knowledgeable in for Auction Properties Knows how to run comparable/identify the price for each property Knows how to do back-office works Knowledgeable in Spreadsheets and Excels Tools ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Google sheet, Google forms, and Google docs Canva MS Office Skype conference Zoom conference Nextiva SmartCare BambooHR Sprout Okta Slack Zillow Boomtown Mojo Propertyradar Propstream REI Blackbook Launch Control MyfirstAmerican Polygon Map Search Cloudtalk Xencal/Readymode IDI Seminars/Trainings Attended Disaster Risk Training Seminar Bureau of Fire and Protection Alpha Phi Omega International Philippines Incorporated Eastern Visayas State University September 2015 Team Building Seminar Training Eastern Visayas State University November 2015 Leadership Training and Seminar Alpha Phi Omega International Philippines Incorporated Eastern Visayas State University August 2015 Strategic Planning Seminar Eastern Visayas State University March 2016 Data Privacy Act 2012 Awareness Seminar Divine Word Hospital October 2019