Shaik Suhail Ahmed

SHAIK SUHAIL AHMED Customer Support - Sales & Client Relations Specialist Nationality Indian Total Work Experience 09 years Language English, Address Kurnool, India OBJECTIVE: To obtain a remote Customer Support or Client Relations position where I can utilize my 9 years of international hospitality experience in customer service, problem solving, and relationship management to support business growth and deliver excellent customer experiences. PROFESSIONAL SUMMARY : Customer Service and Client Relations professional with over 9 years of international hospitality experience across the UAE, Qatar, Saudi Arabia, and Oman. Skilled in handling high-volume customer interactions, resolving issues efficiently, and building strong customer relationships. Experienced in sales support, upselling strategies, team leadership, and maintaining high customer satisfaction in fast-paced environments. Proven ability to communicate effectively with diverse clients and manage operations under pressure. Seeking to transition into remote customer support, client relations, or administrative support roles where my service expertise and communication skills can contribute to business success. CORE SKILLS:         Client relationship management & retention Sales support & upselling techniques Negotiation & persuasive communication Handling high-value customers & VIP clients Revenue generation & target orientation Conflict resolution & problem solving Team leadership & performance management Ability to work under pressure & long hours KEY ACHIEVEMENTS:      Consistently increased store revenue through upselling and customer engagement Managed high-footfall outlets with strong customer satisfaction ratings Handled daily cash operations and business targets Led team of 12 staffs to achieve operational and service goals Recognized for performance in international hospitality brands. PROF ES SIONAL EXPERI EN C E GALADARI Group – FEB 2023-SEP 2025, Oman CAFÉ MANAGER Galadari Group- Aug2021-Feb2023 Doha, Qatar Food Service Supervisor Delicate Specialty Coffee - Jun2019-Mar2020 Al Ahsa , Saudi Arabia Store Manager Feb2015-Jan2019 Dubai, United Arab Emirates(UAE) Espressamente Illy café Store Manager EDUCA TI ON Intermediate High SchoolMathematics & Science Sri Lakshmi college (2012) CERTIFICATION Middle East Dunkin Barista Championship Qatar Dunkin Barista championship Inspire Brands(USA)(Dunkin) UAE Galadari Group , QATAR