Shaik Suhail Ahmed

I am a Customer Support - Sales & Client Relations Specialist with over 9 years of international hospitality experience worked in the UAE, Qatar, Saudi Arabia, and Oman.

Throughout my career I have worked with well-known hospitality brands including Galadari Group, Delicate Specialty Coffee, and Espressamente Illy, where I managed high-volume café operations, handled VIP customers, and consistently contributed to sales growth through excellent service and upselling strategies.

My experience includes leading teams, resolving customer issues, managing daily operations, and maintaining strong client relationships in fast-paced environments.

Through these roles I developed strong skills that translate well to remote work, including customer communication, problem solving, sales support, and client relationship management.

My Experiences :

GALADARI

**Group –**Café Manager ,****FEB 2023-SEP 2025, Oman

Galadari Group-

Food Service Supervisor - Aug2021-Feb2023 ,Doha, Qatar

Espressamente Illy café -

Store Manager - Feb2015-Jan2019, Dubai, United Arab Emirates(UAE)

My key services include:

Client relationship management & retention  Sales support & upselling techniques  Negotiation & persuasive communication  Handling high-value customers & VIP clients  Revenue generation & target orientation  Conflict resolution & problem solving  Team leadership & performance management  Ability to work under pressure & long hours Consistently increased store revenue through upselling and customer engagement  Managed high-footfall outlets with strong customer satisfaction ratings  Handled daily cash operations and business targets  Led team of 12 staffs to achieve operational and service goals  Recognized for performance in international hospitality brands. 

I am highly organized, reliable, and comfortable working in fast-paced environments where customer satisfaction and business results are the priority.

Customer Service and Client Relations professional with over 9 years of international hospitality experience across the UAE, Qatar, Saudi Arabia, and Oman. Skilled in handling high-volume customer interactions, resolving issues efficiently, and building strong customer relationships. Experienced in sales support, upselling strategies, team leadership, and maintaining high customer satisfaction in fast-paced environments. Proven ability to communicate effectively with diverse clients and manage operations under pressure. Seeking to transition into remote customer support, client relations, or administrative support roles where my service expertise and communication skills can contribute to business success. 

I am currently seeking remote opportunities where I can contribute my customer service and sales experience to support business growth and client success.

Tools & Platforms I Can Work With my Experience

• CRM Systems

• Live Chat Support Tools

• Email Support Systems

• Google Workspace (Docs, Sheets, Gmail)

• Microsoft Office

• POS & Customer Management Systems