Shahzad Husain Zubairi

Shahzad Husain Zubairi Dubai, UAE - -  www.linkedin.com/in/shahzadzubairi/ ABOUT ME An experienced business professional with a background in sales, customer service/ relations, data analytics, and pricing. I am passionate about analyzing data and transforming it into valuable business insights. With a proven track record of solving real-world business problems and presenting solutions to management, I have consistently contributed to significant revenue growth and cost savings. I am eager to join your team and contribute my expertise to drive further success. Education & CERTIFICATIONS Master of Business Administration – SZABIST, PAKISTAN Bachelor of Business Administration in Finance – Texas State University, United States of America Data Analytics Certificate – The University of Texas at Austin, United States of America (Entire Coursework: 100% Case Studies; Projects Portfolio available upon request) DataCamp – Online Certifications (SQL and Tableau) 365 Data Science – Presently enrolled in Data Analyst Certification Program TECHNICAL SKILLS Data Modelling, Analytics & Insights, Big Data and Cloud Platforms: R (Programming Language), Python (Programming Language), RapidMiner, Amazon Web Services (AWS) Data Visualization and Business Intelligence Software: SQL, Tableau Analytics Skills: Descriptive, Diagnostic, Predictive, Prescriptive Analytics, Data Mining, Data Management and Transformation Other Technical Skills: Windows & Office Tools: MS Office Suite: Excel, Word, PowerPoint, Outlook Experience Dubai American Academy – Dubai, UAE Substitute Teacher 2018 - 2020 Successfully implemented teachers' lesson plans, ensuring effective classroom management and student engagement. Institute of Business Management – Karachi, Pakistan Visiting Faculty - Department of Communication 2015 - 2016 Provided high-quality teaching and subject expertise to MBA students, utilizing strong business and interpersonal communication skills. Delivered diverse courses, including strategy, presentations, writing, and cross-cultural communication, ensuring a rewarding learning experience. Administered grades and attendance using PeopleSoft software, prioritizing integrity and safety. Pakistan American Cultural Center & Oxford University Press – Karachi, Pakistan Instructor & Corporate Trainer 2013 - 2015 Trained and mentored corporate staff using effective teaching methods and tools. Nur Agencies – Karachi, Pakistan Manager (Self Employed) 2010 - 2012 Developed indenting and trading business for industrial equipment supplies. Efficiently communicated with vendors and processed customer orders. Pearl Engineering Private Limited (Emerson Process Management) – Karachi, Pakistan Assistant Manager 2006 - 2009 Successfully obtained multiple projects ($20-30M USD) through effective RFQ, RFP, and RFI management. Identified cost-effective opportunities by coordinating with suppliers, ensuring tasks were completed within budget and timeframe. Achieved a 40% sales growth by implementing best practices across various operations, contributing to a $2M USD increase in sales. Malaysia Airlines – Karachi, Pakistan Sales Manager 2005 - 2006 Directed sales operations, ensuring compliance and adherence to procedures. Managed & mentored team, achieving $1M in sales within 6 months, surpassing year-over-year revenue. Created strategic sales plan, boosting revenue by 15%. Increased sales & marketing initiatives, driving successful outcomes. American Express – Karachi, Pakistan Head of Consumer Travel2004 - 2005 Planned and executed daily travel activities, generating $5M in annual sales. Managed front counter ticketing and supervised a team of three for FIT. Collaborated with global vendors to provide cost-effective packages. Continental Airlines – Houston, Texas USA1997 - 2004 Reservations & Sales Agent2003 - 2004, 1997 - 1998 Handled reservations inquiries via email, chat, and phone calls. Consistently achieved sales targets in a declining market. Resolved customer complaints and complex issues for maximum satisfaction. Financial Analyst 2002 - 2003 Saved $200K USD in annual expenses through ad-hoc projects, including Houston overtime, Ohio tax rebate, and unclaimed property analysis. Exceeded target with $30M USD value by preparing monthly financial reports at Newark Liberty International Airport. Pricing Analyst 1999 - 2001 Increased annual revenue by $50M USD through development of compatible pricing structure between Northwest Airlines and Continental Airlines. Managed and analyzed large datasets to identify pricing opportunities. Conducted research and wrote queries in SQL database. Staffing Analyst 1998 - 1999 Analyzed and forecasted large data sets to optimize call center staffing, saving millions in salary expenses. Managed staffing hours for six reservation call centers, ensuring efficient operations and cost savings. Utilized Excel to estimate call volumes and historical trends, resulting in improved resource allocation. Merrill Lynch – Austin, Texas USA Financial Services Intern1994 - 1995 Assisted Private Client Group financial advisors with portfolio reviews and other essential tasks. Executed comprehensive product and client research to support investment strategies. Fostered and sustained strong client relationships, ensuring high levels of satisfaction and loyalty. Managed a range of ad-hoc administrative duties as instructed by financial advisors to streamline operations. LANGUAGES Urdu (Native) English (Fluent) – Western Educated Spanish & Arabic (Basic) PERSONAL DETAILS Nationality: Pakistani Family: No Sponsorship required (on a spouse visa). Educational documents: MBA is attested and legalized.