Shahzad Faisal Shaheen

Shahzad Faisal Shaheen Contact & Address Details: Email :-Mobile (Saudi Arabia) : - Linkedin: https://www.linkedin.com/in/faisal-shaheen-235b3346/ PROFILE SUMMARY Dedicated Hotel management professional with more than 15 years’ experience at various levels providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible. Skills Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction. Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources. Excels in sales and marketing, including promoting, and selling. Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions. Strong communication skills that allow me to easily determine guest and employee concerns. PROFESSIONAL EXPERIENCE April 2023 – Present Position: : Ascott Tahlia, (The Ascott Limited) Jeddah, Saudi Arabia. : General Manager Manage 125 apartment property with $6 million in annual revenue. Page 1 of 5 Oversee all hotel activities, including hiring and firing, supervising employees, and training of staff. Increased room revenues by 15 percent year-to-year for 2 consecutive years. Increased guest satisfaction scores by 12 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service. Developed and saw hotel-wide renovation project through to completion while staying within budget and timeframe. Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all heads of departments. Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards. Handling complaints and overseeing the service recovery procedures. Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Maximized room yield and hotel revenue through innovative sales practices and yield management programs. Prepare a monthly financial report for the owners and stakeholders. Draw up plans and budgets (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services. Manage and develop the Hotel Executive team to ensure career progression and development. May 2017 – April 2023 Position: : Citadines Al Salamah (The Ascott Limited) Jeddah, Saudi Arabia. : General Manager March 2014 – April 2017 Position : Ascott Tahlia (The Ascott Limited) Jeddah, Saudi Arabia. : Operations Manager October 2011 – February 2014 Position : Al Bilad Hotel (Jeddah, Saudi Arabia) : Assistant Operations Manager Page 2 of 5 January 2010– April 2011 Position : Brooks Hotel Group – Dublin, Ireland. : Guest service Manager October 2008– December 2009 Position : Brooks Hotel Group – Dublin, Ireland. : Management Trainee November 2005 – September 2008 : Balzac Restaurant (Fine Dining Hall) Dublin, Ireland Position : Restaurant Supervisor August 2000 – July 2005 Position : Q.A International – Sialkot, Pakistan : Business Development Executive EDUCATION & QUALIFICATION January 2010 – March 2011 : Liverpool John Moores University / Dublin Business School (Dublin, Ireland) Degree : Post Graduate Certificate in Business Management Major Subjects: International Business and Trade, Strategic Management, International Management, Managing resource strategy, Research skills analysis. September 2006 – November 2009 : Nottingham Trent University / Griffith College (Dublin, Ireland) Degree : BA in International Hospitality Management Major Subjects: International economics, Principles of hospitality operations, financial accounting, Supply chain, Business Communications, International finance management, Services marketing, and Quantitative methods. TRAINING & CERTIFICATES---------------------------------------------------------------------------------------------------------------------Sourcing & Recruitment (Dubai, UAE. August 2014): Attended one-week comprehensive training at Ascott GCC head office in Dubai in respect of HR & recruitment, compensation & benefits, and learning & development of the employees. Pre-opening of Hotel (Dubai, UAE. October 2014): Attended one-month pop (Pre-opening process) training for opening new properties, covering all aspects such as, taking over new property, pop budgeting, pricing, forecasting, operational Page 3 of 5 planning, manpower planning, housekeeping, guest service, financial matters and related licensing etc. The 7 Habits of Effective People (Bahrain. July 2017): learn how to take initiative. develop a mission, vision, and values within your organization. learn how to balance key priorities. improve interpersonal communication. learn how to leverage creative collaboration. apply principles for achieving a balanced life. Revenue Management (Dubai. April 2018): Revenue Principles Measuring Performance (KPIs Calculations and reading STR) Market Segmentation Analysis Importance of Forecasting Basics of Yielding and Inventory Management Basics of Pricing Essential Skills for Capitaland Managers CAMP 2 (Dubai. April 2019): CLM & the practices of exemplary leadership Market Segmentation Analysis, Model the way, inspired a shared vision, The planning pyramid Aim high and be pragmatic, Excellence in execution, Enable others to Act, Challenge the process Encourage the heart, Action planning & closure, Clear goals & objectives, Cohesiveness Value based interest, Ideas of motivation, Effective time management, Communicating with different styles, stages of team development. LANGUAGES: English (Expert) , Urdu (Native) , Punjabi (Native) , Hindi (Speaking Fluent) , Arabic (Basic) Nationality: Pakistani Date of Birth: 5 April, 1981 Marital Status: Married Page 4 of 5 REFERENCEs: Mr. Zine Meziane (Country General Manager) Ascott Jeddah Cluster, Saudi Arabia Email:-Mobile: - Mr. Vincent Miccolis (Managing director) Managing director Ascott middle east, Africa & Turkey Emai:-Mobile: - ************************************ Page 5 of 5