Shahrukh Hassan

Shahrukh Hassan Customer Support Specialist | E-commerce Virtual Assistant | Lead Generation Expert Professional Summary Dedicated and detail-oriented professional with over 2 years of experience in customer support and e-commerce operations, supported by a strong academic background in Business Administration from COMSATS University. Experienced in providing high-quality customer service, managing buyer communications, and supporting online businesses through accurate data handling, email marketing, and lead generation. Proven ability to work independently in remote environments while maintaining professionalism, accuracy, and timely delivery. Education Bachelor’s Degree in Business Administration COMSATS University Professional Experience Customer Support Representative (Remote) - Provided professional customer support via email and live chat - Handled customer inquiries, complaints, refunds, and order-related issues - Maintained accurate customer records and follow-ups using CRM tools - Ensured high customer satisfaction through effective communication and problem-solving E-commerce Virtual Assistant – Amazon & eBay (Remote) - Managed Amazon and eBay buyer messages in compliance with platform policies - Assisted customers with order tracking, returns, refunds, and product inquiries - Supported seller account health by resolving cases professionally and efficiently - Helped maintain positive feedback and strong seller reputation Lead Generation & Data Entry Specialist (Remote) - Conducted targeted lead generation through web and market research - Built accurate and verified lead lists based on client requirements - Performed high-accuracy data entry, cleaning, and management - Used Microsoft Excel and Google Sheets for organized reporting Skills - Customer Support & Customer Care - Email & Live Chat Support - Amazon & eBay Buyer Support - Email Marketing & Follow-ups - Lead Generation & Prospect Research - Data Entry & Data Management - CRM & Customer Records Handling - Microsoft Excel & Google Sheets - Internet & Web Research - Professional Communication - Time Management & Remote Work Discipline Availability Available for remote, long-term, and contract-based opportunities. Ready to start immediately.