Shahrukh Hassan

I am a dedicated Customer Support Specialist and E-commerce Virtual Assistant with over two years of remote work experience supporting online businesses. I hold a Bachelor’s degree in Business Administration from COMSATS University, which has helped me build strong communication, organizational, and problem-solving skills essential for professional customer service roles.

I have hands-on experience providing customer support through email and live chat, handling customer inquiries, order-related issues, refunds, returns, and follow-ups in a professional and timely manner. I focus on clear communication, accuracy, and customer satisfaction while maintaining proper records using CRM systems.

As an E-commerce Virtual Assistant, I have worked with Amazon and eBay seller accounts, managing buyer messages in compliance with platform policies. My responsibilities included assisting customers with order tracking, product inquiries, returns, and refunds, as well as helping sellers maintain positive feedback and account health through efficient case resolution.

In addition to customer support, I have experience in lead generation and data entry. I have conducted targeted web research to build accurate and verified lead lists based on client requirements. I am skilled in data entry, data cleaning, and organizing information using Microsoft Excel and Google Sheets to ensure reliable and well-structured reporting.

I am comfortable working independently in remote environments and understand the importance of time management, attention to detail, and meeting deadlines. I am reliable, adaptable, and committed to delivering high-quality work while maintaining professionalism in all tasks.

I am currently available for remote, long-term, or contract-based opportunities and ready to start immediately. I am looking to work with clients who value consistency, clear communication, and dependable support for their business operations.