Shahrukh Hassan

Customer Support & Customer Care Portfolio Shahrukh Hassan Customer Support Specialist | E-commerce Support (Amazon & eBay) Professional Profile Customer Support professional with over two years of experience providing structured, policy-compliant, and customer-focused support for e-commerce and online service-based businesses. I specialize in managing buyer communications, resolving issues efficiently, and maintaining high customer satisfaction standards. My work approach emphasizes clarity, accountability, and brand protection. Core Competencies • Email-Based Customer Support & Ticket Resolution • Live Chat Support with High Response Accuracy • Amazon & eBay Buyer Communication • Order Tracking, Returns, Refunds & Dispute Handling • Customer Complaint Resolution & Escalation Management • CRM Updates & Interaction Documentation Customer Support Services • Handling customer inquiries through email and live chat in a professional and timely manner • Managing Amazon and eBay buyer messages according to platform policies • Resolving order-related issues including delays, cancellations, refunds, and replacements • Following structured workflows to ensure consistent and compliant responses • Maintaining accurate customer records and support logs Work Standards & Ethics I strictly follow company policies, platform guidelines, and confidentiality standards. Every customer interaction is handled with professionalism, patience, and accountability. My objective is to resolve issues efficiently while preserving brand credibility and customer trust. Tools & Platforms • Email Systems: Gmail, Outlook • Live Chat & Ticketing Platforms • Amazon Seller Central • eBay Seller Hub • CRM Systems • Microsoft Excel & Google Sheets Professional Strengths • Clear and professional written communication • Strong problem-solving and decision-making skills • Ability to handle difficult customer interactions calmly • High attention to detail and process accuracy • Dependable, punctual, and deadline-driven • Comfortable working independently in remote roles Availability Available for remote, long-term, and contract-based customer support roles. Ready to start immediately and committed to delivering consistent, high-quality service.