Shahroz Naeem

SHAHROZ NAEEM Email:-Phone: - LinkedIn: @shahroznaeem ABOUT ME As a Support Engineer, I have supported multiple products (on-premise, AI, SaaS, mobile apps, etc..) using both Zendesk and JIRA. Apart from that I've also built knowledge bases, designed and developed apps, and right now, I'm working as an assistant manager to Crossover's Product University. Skills include: Windows Development, Web design + Development, electronics, professional communication, presentations, building reports, automation engineering. I love electronics, enjoy playing video games, am addicted to black tea and have a design OCD. WORK EXPERIENCE ESW CAPITAL – Crossover Support Camp Engineer (May 2019 – currently working) - Acting as an assistant manager for the Crossover Product University - Built automated systems on Google Suites for candidate enrollment, progress and reporting (The said system works in cohesion with Zendesk and the Company LMS along with Google Suite.) - Act as the POC of the University to the Students (Admin + Facilitator) ESW CAPITAL – Trilogy Enterprises (Crossover for Work) Support Engineer (Sept 2018 – May 2019) - Built a knowledge base for a newly acquired product and supported it - Supported multiple other products and assisted in developing knowledge bases for them AFINITI SOFTWARE SOLUTIONS Analyst Software Engineer (June 2017 – Oct 2018) - Monitored multiple Avaya-based deployments and logged incidents - Worked alongside other teams (including AI and ETL to investigate and resolve incidents - Wrote scripts and developed Windows services to automate daily processes - Generated, analyzed and evaluated performance reports - Generated and maintained the knowledge base for multiple clients on Confluence CART99.PK (Startup incubated at Plan9, Punjab Information Technology Board) Business Manager | Front End Dev | Design Lead (Aug 2016 – Dec 2016) - Designed and developed a complete e-commerce store - Handled Digital Marketing, finances, business plans, Email/Domain - Had content (graphics + writings) produced for digital marketing - Interviewed and hired other key personnel MICROSOFT Design & Development Intern (Aug 2015 – Jun 2016) EDUCATION GC University, Lahore (2013 – 2017) Bachelor of Science in Computer Science, 3.28 CGPA Focus: Natural Language Processing, Hardware, A.I., Machine Learning SKILLS Languages: C, C#, Java, XML, HTML, CSS, SQL, VBScript, C# Script, Javascript Databases: SQL Server, Azure SQL Databases, mySQL, Oracle Frameworks: .NET ASP, BootStrap, Google Scripts Software: Visual Studio, MS Office, Google Suite, Net Beans, IntelliJ Idea, Adobe + Corel + Affinity Graphics Suites Technologies: .Net Platform, MS Azure, Windows Dev, WordPress, DNN, Arduino, Raspberry Pi, Atlassian JIRA + Confluence, Zendesk, AirCall, Zoom + GoToMeeting, IIS Manager AWARDS CERTIFICATE OF MERIT – GC University, 2015