SHADARRA LOCKETT, COMPTIA A+
Waldorf, MD • - •-• Linkedin.com/in/shadarralockett
Tier 1 IT Support Specialist | Help Desk Technician with experience in delivering technical solutions in enterprise environments.
Managed hardware deployments, operated system upgrades, and oversaw remote troubleshooting with a focus on optimizing
performance and minimizing downtime. Configured, maintained, and repaired Windows-based systems, managed user accounts, and
supported business-critical apps. Documented new processes and refined support workflows to drive efficient project execution.
Core Competencies: Hardware/Software Troubleshooting | Diagnosing & Resolving | User Account & Access | Windows Desktop
Laptop Configuration | Enterprise Application Installation | Profile Migration | Backup, Recovery & Data Transfer | Remote & DeskSide Support | Technical Documentation | Knowledge Base Development | Application Rollouts | Preventative Maintenance |
Network Connectivity & Virtualization | Test Environment Setup | Automation Scripting | IT Project Testing & Implementation
Technical Skills: Windows | TeamViewer | VirtualBox | Hyper-V | Active Directory | Microsoft 365 | Zendesk
Key Highlights
Graphic Packaging: Ranked 1st place in production competitions by producing 500K–1M cartons per month, achieved via
minimizing downtime with preventative maintenance and running machinery at optimal speeds of 750 cartons per minute.
Ready Pac: Improved production efficiency by 30% by implementing a label verification process requiring management
and operator sign-off, preventing mislabeling errors and costly rework.
Waldorf Emergency Care: Boosted customer satisfaction scores by 20% through proactive follow-ups with pet owners,
clear diagnostic updates, and ensuring clients felt informed and reassured.
Perdue Farms: Increased production efficiency by 20% by programming machinery to cut chicken with greater precision,
reducing rework and preventing additional cuts.
PROFESSIONAL EXPERIENCE
Front Desk Receptionist • Waldorf Emergency Care • Waldorf, MD • May 2024 – Present
Facilitated client intake and check-in by collecting accurate patient details, verifying records, and processing documentation.
Enhanced client experience by introducing post-diagnostic updates for pet owners via stronger communication and trust.
Responded to incoming phone calls, directed inquiries to appropriate staff, and provided service information.
Executed administrative duties such as filing, data entry, and record management to support daily office functions.
Cutting Machine Operator • Graphic Packaging • Perry, GA • Feb 2022 – Nov 2023
Operated and set up packaging machinery to maintain steady production flow in alignment with safety and quality standards.
Inspected equipment performance, identified irregularities, and adjusted controls to reduce downtime for reliable output.
Initiated a trainer system for new hires in the cutter section while providing structured guidance that strengthened training
consistency and supported production efficiency.
Machine Operator • Perdue Farms • Perry, GA • Jan 2021 – Feb 2022
Fine-tuned production machinery to support efficient poultry processing and packaging under established safety guidelines.
Reduced workflow downtime by conducting equipment inspections, calibrating settings, and applying adjustments.
Introduced machine optimization practices by testing multiple settings, which accelerated production speed, increased
output, and strengthened overall operational performance.
Quality Assurance • Ready Pac • Jackson, GA • Apr 2019 – Dec 2020
Performed quality inspections of food products to verify compliance with company standards and regulatory guidelines.
Monitored production lines to uphold QC procedures while detecting and addressing defects in packaging/product presentation.
Reduced order errors and strengthened customer satisfaction by introducing a double-verification labeling process.
Partnered with production teams to apply corrective actions, refine workflows, and maintain consistent product quality.
HANDS ON EXPERIENCE
Troubleshooting and Repair of a Lenovo Laptop with NTFS File System BSOD
Diagnosed and resolved BSOD (NTFS_File_System) error on an older Lenovo laptop by running SFC, CHKDSK, and a full
antivirus scan to verify system and disk integrity.
Applied pending Windows updates while successfully bringing the laptop back to operational status after extended disuse.
Troubleshooting Gaming PC Instability: Power Supply Ruled Out, RAM Reseating Solved
Conducted initial diagnostics on a gaming PC shutdown by testing the power supply with a PSU tester and monitoring system
performance and RAM recognition in Task Manager.
Identified a RAM connection issue preventing full detection, reseated memory modules, and restored system stability.
Building a Virtual Lab with Hyper-V for Remote Support
Deployed multiple virtual machines using Hyper-V to create a controlled test environment.
Configured Windows and Linux VMs to practice remote access, system management, and troubleshooting techniques.
Additional Experience: Sales Associate/Key Holder • Camping World • Byron, GA • Aug 2015 – Jun 2018
EDUCATION & CERTIFICATION
CompTIA A+ Certified | CompTIA | Link | Valid Till Jun 2028 ▪ IT Support Specialist Career Diploma | Penn Foster Online | Oct 2024
HS Diploma | Potomac Senior High School | Jul 2012
