Shadarra Lockett

As an IT Support Specialist, I bring hands-on experience in troubleshooting, system configuration, and remote support. I’ve successfully resolved hardware and software issues, such as repairing a Lenovo laptop with a BSOD error using tools like SFC and CHKDSK, and diagnosing gaming PC shutdowns by identifying and reseating faulty RAM. I also created a virtual lab environment using Hyper-V to practice remote troubleshooting on both Windows and Linux systems. With a solid foundation from my Penn Foster IT Support Specialist program and CompTIA A+ certification, I’m skilled in user account management, operating system maintenance, networking, and backup and recovery. My strong attention to detail, time management, and dedication to problem-solving ensure I deliver reliable and empathetic technical support.