Seye Semowo

PROFILE SUMMARY Customer-focused professional with 5+ years of experience in the banking, customer service, and administrative sectors, known for streamlining processes, enhancing customer satisfaction, and contributing to revenue growth. Holds a First-Class Bachelor's degree in Commerce & Computer Science and is actively pursuing advanced certifications in Data Analysis and Channel Operations. A committed team player with a strong record of effective communication, time management, and problem-solving in fast-paced, customer-centric environments. CORE SKILLS AND COMPETENCIES ♦ Customer Service Excellence: Skilled in resolving inquiries and complaints, building customer loyalty, and enhancing satisfaction through proactive engagement. ♦ Data Management: Proficient in maintaining accurate records, analyzing customer data for actionable insights, and ensuring data integrity. ♦ Financial Transactions & Cash Handling: Experienced in ATM cash management, cash drawer reconciliation, and daily financial closure. ♦ Effective Communication: Strong ability to communicate clearly and professionally with customers, colleagues, and stakeholders. ♦ Technological Proficiency: Competent with Microsoft Office Suite, Google Suite, CRM software (HubSpot, Zendesk, Monday.com), and banking software like Finacle and T24. ♦ Problem Solving & Analytical Skills: Adept at analyzing issues, developing solutions, and implementing strategies that improve operational efficiency. WORK EXPERIENCE Channels Associate Workforce Outsource Group (Sterling Bank LTD) August 2022 – Present Process customer deposits, withdrawals, and transfers with accuracy and adherence to bank policies. Handle ATM cash sorting, loading, and reconciliation to ensure 24/7 service availability. Support account opening, KYC compliance, and onboarding for new customers. Promote digital banking channels (OneBank, USSD, OnePay) and assist with activations. Issue debit cards and cheques, ensuring proper documentation and controls. Resolve customer enquiries and complaints promptly via CRM platforms. Reconcile teller cash daily, maintain zero discrepancies, and ensure audit compliance. Cross-sell products, reduce dormancy, and contribute to branch profitability ● ● ● ● ● ● ● ● Customer Experience Expert Tribest Corporate Support Limited (United Bank for Africa) June 2022 – July 2022 ● ● ● Handled customer inquiries and complaints, achieving high customer satisfaction by providing timely, appropriate solutions. Maintained meticulous records for customer accounts, ensuring document accuracy and completeness. Proactively engaged with customers, fostering loyalty and supporting retention efforts. Lead Customer Care Representative Glee Stores Limited, Lagos State December 2021 – April 2022 ● ● ● Streamlined online order processing, improving service delivery, and customer satisfaction. Maintained a high satisfaction rating by providing empathetic, professional customer interactions across multiple communication channels. Documented customer interactions and transactions to facilitate data-driven decision-making and enhance service quality. Relationship and Administrative Officer Golden Star Multi-Purpose Cooperative Society Limited, Abuja July 2018 – December 2018 ● ● Processed payments and managed account records, achieving accuracy in financial documentation and transaction records. Coordinated office management activities, ensuring resources were available, and optimizing document retrieval for efficient operations. Database Assistant (NYSC) Waziri Umaru Federal Polytechnic, Kebbi November 2016 – October 2017 ● ● Managed data entry and analysis, contributing to improved data accuracy and enhanced operational efficiency. Supported IT engineers in system management, implementing data security measures to safeguard information. EDUCATION Bachelor of Commerce (B.Com), Commerce & Computer First Division Osmania University, Hyderabad, India | 2016 West African Senior School Certificate (WASSCE) Federal Government College, Rubochi, Abuja | 2012 TRAINING & CERTIFICATION Channel Operations Champions' Certification Programme – Sterling Bank LTD Data Analyst Course (In Progress) – Udemy Leadership Skills and Team Management – Alison SAP Finance & Controlling Ethics and Compliance Certification Programme – Chartered Institute of Bankers of Nigeria TECHNICAL SKILLS Microsoft Office Suite Google Suite Finacle, SAP, Tally, T24 KOBO COLLECT, ODK CRM Software (HubSpot, Zendesk, Monday.com,Freshdesk) Digital IT Skills Training