Sewuese Faith Hilekaan

HILEKAAN, SEWUESE FAITH - ·-· linkedin.com/in/sewuese-hilekaan/ Abuja, Nigeria PROFESSIONAL SUMMARY Proactive and detail-oriented professional with strong communication, problem-solving, and organizational skills. Experienced in managing inquiries, processing client requests, and providing support in both administrative and technical functions. Proficient in using Microsoft Office, Google Workspace, and ERP systems. Excels at multitasking, collaborating in team environments, and maintaining a calm and positive attitude under pressure. Seeking to leverage exceptional customer service and support skills in a dynamic Administrative Support role. CORE COMPETENCIES & SKILLS Customer Inquiry Management & Issue Resolution Email & Phone Support Calendar & Task Coordination Document Preparation & Quality Assurance Microsoft Office Suite & Google Workspace SAP ERP (FICO, MM) Administrative Support Time Management & Prioritization Team Collaboration PROFESSIONAL EXPERIENCE ECOWAS Commission February 2025 - Present Young Professional (Directorate of Financial Reporting & Grants) Financial Correspondence & Stakeholder Engagement: Drafted clear, concise email and memo communications to internal teams, banks, and grant partners, ensuring seamless transaction processing and stakeholder alignment. Responded to grant-related inquiries and provided procedural guidance SAP Transaction Processing: Analyzed and recorded grants and financial transactions in SAP ERP, ensuring 100% accuracy and timely documentation. Comprehensive evaluation of regularization documentation. Grant Management Support: Assisted in grant disbursement tracking and fund allocation reviews, ensuring compliance with donor regulations and ECOWAS guidelines ECOWAS Commission February, 2024-December, 2024 Voluntary Intern (Directorate of Budget & Treasury) Bank Correspondence & Inquiry Resolution: Managed communications with banks and vendors, drafting letters and emails to expedite payment reconciliations and resolve transaction discrepancies. Expense & Payment Processing: Processed expense reports, travel advances, and payment requests following treasury protocols, maintaining 100% documentation compliance. Workflow Optimization & Documentation: Streamlined filing systems and implemented electronic document tagging, reducing document retrieval time by 50%. ECOWAS Commission (National Youth Service Corps) Corps Member (Directorate of Budget & Treasury) March, 2023- January,2024 Document Management & Digitization: Scanned, categorized, and uploaded over 1,500 documents to a centralized server, ensuring secure, rapid access and audit readiness. SAP Purchase & Invoice Processing: Assisted with the processing of purchase orders, down payments, and invoices in SAP, verifying data accuracy and adherence to protocols. Reporting & Compliance Support: Generated weekly reports on document handling metrics and compliance status, supporting department audits and operational transparency. EDUCATION & CERTIFICATIONS Institute of Chartered Accountants of Nigeria Associate Chartered Accountant (In Progress) July, 2023 - Present ALX Africa Virtual Assistance Certificate January, 2025 - March, 2025 Arthur Jarvis University Bachelor of Accounting November, 2018 - August, 2022 TECHNICAL SKILLS & LANGUAGES SAP ERP (FICO, MM) Microsoft Office (Word, Excel, PowerPoint) Google Workspace (Gmail, Docs, Calendar French (Elementary) Canva Adobe Express, CapCut English (Fluent)