Sergio Jobell Lima Chavez

PROFILE SUMMARY - Trilingual native Spanish, Portuguese and English SL - Equipped with extensive experience in telecommunications and customer relations - Consistent awardee for perfect attendance and positive customer reviews - Experience in areas like: Administration, Human Resources, Logistics, Procurement, Employee Reinbursement, Sales and Accounts Payables - Outgoing, trustworthy, great team player and works great under pressure. - Worked with customers from Brasil, Mexico, Canada, United States and Latin America. SERGIO LIMA CONTACT- - Quick learner, responsible, good sense of humor, loyal and likes to exceed expectations. - Likes to be creative and innovative and learn new things to trascend like a professional and person. EXPERIENCE 2016 – 2018 Brandbastion Freelancer Content Moderator . BRASIL, US, ASIA, EUROPE Moderate Mex - comments for various customers on Instagram, Facebook and Youtube. 2015 – 2016 Hewlett-Packard Enterprise Mexico linkedin.com/in/sergiojlima Human Resources Support Agent. DUTIES: live chat with internal employees, regarding questions about company policy or questions about procedure or legal orientation. Supported Mexico and US. Mexico, Guadalajara 2012 - 2014 Panduit Mexico Customer Service Representative for Brasil. DUTIES: Phone and email EDUCATION responses regarding (Logistics, product quoting, tracking delivery, order process, end to end creation for, translation of UNIVERSITY OF ALABAMA documents for Portuguese) order status and sales support. Supported AT BIRMINGHAM Brasil 2009 - 2012 Hewlett-Packard Mexico SKILLS - Employee relations - Customer service - Love to help people achieve their goals or needs - Human Resources - Great interpersonal skills - Fully native trilingual (Spanish, English, Portuguese) - Administration - Team leadership Services Procurement and Indirect Procurement Internal Orders Department for Brasil, Latin-America DUTIES: Process purchase order request for internal clients. Read contracts and PO request and match with budget, we approved PO and rejected according for internal guidelines. Supported Latin America and US. 2007 - 2009 Hewlett-Packard Mexico (CRC) Account Payables Brasil for HP Brasil suppliers. DUTIES: Worked phone and email checking on SAP what invoices would be paid to partners in Brasil. Latin-America and US. Also worked Employee Reimbursement, Procurement for Brasil, Latin-America and United States 2007- Hewlett-Packard Mexico (LCCA) Parts Logistics Center, DUTIES: Support field engineers in the United States on request of parts so they could go fix client equipment on site. We would provide the support to put in part order and send the estimated time of arrival .