SERGIO HINCAPIE
Operations Leader | Collections Expert | Expertise in Team
Management, Process Improvement, & Client Satisfaction
CONTACT
PROFILE
Results-driven Collections Leader supervising and managing highperforming teams (15-30 members) in debt recovery, customer
negotiations, and account management. Adept at optimizing
c o l l e c t i o n s t r a t e g i e s , e n s u r i n g FD C P A c o m p l i a n c e , a n d l e v e r a g i n g
data analysis to enhance recovery rates. Skilled i n handling
complex financial disputes, fostering client relationships, and
exceeding collection targets while promoting a culture of
collaboration and excellence. Regularly presented Business
Reviews to both internal and external clients, delivering insights
on performance, strategy, and opportunities for improvement .
sergio250122@hotmail .com
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Cali, Valle
STUDIES
SENA
Software developer
EXPERIENCE
FOUNDEVER S.A
Ap r i l 2 0 2 0 – Ap r i l 2 0 2 1
C o l l e c t i o n s r ep r e se n t a t i v e
2018 - 2019
Advanced collections and negotiations with direct clients, attorneys
a n d d e b t c o n s o l i d a t i o n c o m p a n i e s i n t h e U n i t e d St a t e s .
LEAN SIX SIGMA
C o l l e c t i o n S u p er v i s o r / L e a d
M a y 2 0 2 1 – Fe b r u a r y 2 0 2 3
S u p e r v i so r
Develop and implement comprehensive collections strategies to
optimize recovery rates and mitigate risk. Design and execute
effective action plans tailored to each stage of delinquency,
ensuring compliance with industry regulations . Conduct in-depth
data analysis to identify trends, forecast performance, and drive
informed decision-making. Generate detailed reports to pr ovide
insights into key performance indicators and collection
effectiveness. Lead multiple lines of business , overseeing and
mentoring other supervisors to enhance team performance,
collaboration, and operational efficiency. Provide consultative
guidance on best practices and process improvements to drive
results.
Yellow Belt
2025
HIGH SCHOOL
2017
SCRUM
2025
C u s t o m er S er v i c e S u p er v i so r
A p r i l 2 0 2 3 – Ap r i l 2 0 2 5
Management of different teams, creation of action plans, human
talent management and development. Constant coaching and
development of the associates .
REFERENCES
Nilson Guerra
SKILLS
P r e s en t a t i o n S k i l l s
O f f i ma t i c s k i l l s
P eo p l e M a n a g e me n t S k i l l s
Problem Solving Skills
Q u i c k L ea r n i n g S k i l l s
D a t a A n a l y si s s k i l l s
A d v a n c e d M S . E x c el K n o w l ed g e
T ea m L ea d er s h i p
Manager
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Willian Ibarguen
Sr. Supervisor
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