Sergio Hincapie

Results-driven Collections Leader supervising and managing high-performing teams (15-30 members) in debt recovery, customer negotiations, and account management. Adept at optimizing collection strategies, ensuring FDCPA compliance, and leveraging data analysis to enhance recovery rates. Skilled in handling complex financial disputes, fostering client relationships, and exceeding collection targets while promoting a culture of collaboration and excellence. Regularly presented Business Reviews to both internal and external clients, delivering insights on performance, strategy, and opportunities for improvement.