Sellicha Ildefonsa Sombillo

SELLICHA ILDEFONSA A. SOMBILLO Home Phone: - Mobile Phone:- - 4474 /- Email:-/ Skype: Chel Sombillo PERSONAL INFORMATION Age: 32 Gender: Female Date of Birth: January 23, 1987 Place of Birth: San Ildefonso, Bulacan Home Address: 98 Verde St. Lapnit, San Ildefonso, Bulacan 3010 M OBJECTIVE A dedicated mom and excellence whore, looking to find a platform where my passion to continually grow my professional experience and being a rockstar mother, wife and daughter can co-exist, with neither having to be critically sacrificed. RESUME SUMMARY Most Recent Job and Designation - Operation’s Manager in a telemarketing (outbound call center) company. Highest Education Bachelor of Arts Major in Mass Communication Magna cum Laude Years of Experience 11 years SKILLS - Team /People Management Organized multi-tasking Excellent written and verbal communication (English and Filipino) Excellent listening, negotiation and presentation skills. Strong intensive and extensive research. Video Producing and Editing Proficient in using CRM’s and auto & predictive dialer. Critical and strategic planner. WORK EXPERIENCE October 2015 – December 2018 Company: Exclusive Calls Telemarketing Inc. Email Manager / Appointment Quality Analyst (October 2015 – March 2016) - Determines, negotiates and agreeing on in-house quality procedures, standards and specifications. - Listens and verifies quality of each appointment and email before sending to designated clients. - Works with operations staff to establish and calibrate procedures, systems and standards of quality appointments. - Manage proofread and edit emails making all communications are error-free and are responded in a timely manner Communication Skills and Product Knowledge Trainer - This is an additional I started doing while I was still the Email Manager/ QA Manager. - Training modules for new hires includes English grammar refresher, teaching the in-house script, rapport building, rebuttals, phone etiquette, appointment setting, basic of insurance, insurance in the US etc. - I also spearhead up-skill and refresher trainings to tenured agents. Team Leader ( March 2016 – May 2018) - Manages and leads a team of appointment setters. Communicating company goals, standards, and safety practices. This also includes team-members from our remote locations. - Provide help with the management in training and evaluating each team member, keeping them updated on the team’s performance. - Motivates team members to continually achieve high performance and keep at par with company goals. - Provides coaching and training sessions supplemented with consistent follow-through to ensure all agents are faithful to company policy and goals. Operations Manager / Team Lead Manager (May 2018 – December 2018) - Leads and motivates team leaders, assisting them in managing their teams. - Manages overall operations making sure efficiency, quality services and appointments are delivered. - Conducts regular brain-storming sessions to continually improve company processes. - Communicates with external vendors / service providers. - Develops performance monitoring. February 2015 - October 2015 Company: Convergys Inc. Collection Specialist (US Account) - Collections, billing support and explanation. - I also take customer and technical support calls and do up-selling. October 2012 – February 2015 Company: Teleperformance Inc. Technical Support Representative (US Account) - Troubleshoot cable, phone and internet issues. - Also does sales and customer support. March 2012 – October 2012 Company: Aruze Gaming Corp. Copywriter - Writes press release and product description for new slot and gaming machines. These were published in the company’s website and other gaming magazines. - Proofread and edit marketing materials such as fliers, posters, magazine inserts, product brochures etc. - Provides company write –ups. September 2010- February 2012 Company: TV 5 Broadcasting Inc. Shows: Designation: - Alagang Kapatid Program Researcher / Segment Producer - Political Intel Program Researcher / Segment Producer - Dokyu 5: Dengue Head Researcher - **Nominated as 2012 Golden Dove Awards Best Documentary - Amazing Race Philippines Segment Producer / Edit Supervisor *As program Researchers we are required to look for story pitches, provide detailed summary during brainstorming, schedule video shoot and organize different elements that the segment producer needs to weave the story and produce the segment. Looking for stories requires intensive and extensive research through the internet, expert and case study interviews, and a bunch of field work. In addition, scheduling shoots demand logistics and organizational skills and a heap of being street smart. *Segment Producers provide the creative end on the story. S.P’s collaborate with researchers to determine the best video treatment and presentation of the story. Shoot video elements and document case studies if necessary. October 2008– September 2010 Company: GMA Network Inc Shows: Designation: - Emergency Program Researcher - OFW Diaries Program Researcher March —October 2008 Company: Kimbells Pack Inc. Letter Correspondent/Research and Development Personnel - Assistant to the general manager doing R&D testing. - Compose write-up’s and communications to clients and suppliers. EDUCATIONAL BACKGROUND Tertiary Education: Course: Year: Awards Received: Far Eastern University AB Mass Communication- Magna cum Laude Secondary Education: Year: Liceo De Buenavista- Primary Education: Year: San Ildefonso Elementary School-