SEAN P. ZEHNDER
3101 N J St, Apt 36, McAllen, TX || 78501 |- ||-
Summary
Results-oriented and customer-focused professional with a proven track record in customer success, account
management, and sales. Adept at building and maintaining strong client relationships through effective communication
and a customer-centric approach. Skilled in identifying and capitalizing on sales opportunities, driving revenue growth,
and ensuring client satisfaction. Experienced in leveraging CRM tools to streamline processes and enhance customer
experiences. A strategic thinker with strong analytical abilities, I excel in devising and implementing account
management strategies to achieve business objectives. Seeking a challenging role where I can contribute my expertise in
customer access, account management, and sales to drive success for both clients and the organization.
Skills
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Customer Relationship
Management (CRM)
Relationship Building
Client Retention
Cross-Selling and Upselling
Empathy
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Pipeline Management
Communication Skills
Analytical Skills
Time Management
Problem-Solving
Adaptability
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Negotiation Skills
Product Knowledge
Prospecting and Lead
Generation
Sales Presentation
Experience
Customer Success Manager
05/2022 to 01/2024
LeaseQuery
McAllen, (Remote), TX
● Spearheaded the establishment of a robust customer acquisition strategy, resulting in the successful closure of net
new business ventures, expanding the customer base and contributing to overall revenue growth.
● Orchestrated and executed end-to-end sales cycles with precision, showcasing a proven track record of
consistently converting prospects into closed-won deals, demonstrating proficiency in navigating complex sales
processes.
● Strategically oversaw a diverse portfolio of key accounts spanning North America, Europe, and Latin America,
leveraging a targeted approach to account management that maximized customer satisfaction and retention.
● Elevated the effectiveness of product demonstrations by adeptly delving into the pain points of each prospect,
utilizing this insight to drive a sense of urgency and progression in the deal-making process, ultimately
enhancing the conversion rate of prospects to satisfied customers.
● Implemented and executed comprehensive account management strategies, resulting in the successful cultivation
and maintenance of high-value relationships, solidifying the organization's position in the market and
contributing to sustained business growth.
Commercial Account Director
08/2021 to 03/2022
Ambition
Atlanta, GA
● Spearheaded the proactive identification and acquisition of new business opportunities, resulting in a notable
increase in revenue and market share for the company.
● Demonstrated exceptional proficiency in managing the entire sales cycle, showcasing a keen ability to transform
prospects into closed-won deals.
● Successfully targeted and cultivated relationships with a diverse portfolio of key accounts spanning North
America, Europe, and Latin America.
● Implemented a strategic approach to product demonstrations, systematically uncovering and addressing the
unique pain points of each prospect.
● Exhibited a high level of expertise in converting prospects into loyal clients by leveraging a comprehensive
understanding of their pain points.
Account Executive
10/2019 to 08/2021
OneTrust Data Guidance
Atlanta, GA
● Successfully expanded client portfolio by proactively acquiring and managing a substantial number of accounts,
exceeding quarterly targets and contributing to a significant increase in overall client base.
● Demonstrated consistent sales excellence by closing new business deals and implementing effective upselling
strategies for existing accounts, resulting in a consistent revenue growth and enhanced customer satisfaction.
● Played a pivotal role in team development by taking the initiative to mentor and train new employees during the
manager's absence, fostering a collaborative and knowledgeable team environment.
● Achieved remarkable success by securing the highest add-on revenue globally within my offering during Q2
2021, showcasing an exceptional ability to identify and capitalize on upselling opportunities to drive increased
product adoption.
● Maintained a customer-centric approach, ensuring a seamless customer experience and cultivating long-term
relationships, contributing to the overall success and positive reputation of the team and company.
Senior Account Manager
10/2017 to 10/2019
LDR Site Services
Atlanta, GA
● Successfully expanded the client portfolio by proactively acquiring and onboarding new accounts, leading to a
substantial increase in recurring customers and overall revenue.
● Implemented a strategic networking approach with existing clients, identifying and engaging key
decision-makers, resulting in deeper business relationships and a significant uptick in sales opportunities.
● Demonstrated adept account management skills by efficiently handling a substantial volume of key accounts,
ensuring high levels of customer satisfaction through personalized and exceptional service.
● Achieved noteworthy success in upselling existing customers to new verticals, showcasing the ability to
understand client needs and aligning them with additional offerings, thereby contributing to revenue growth.
● Negotiated and finalized mutually beneficial and profitable quotes, showcasing strong negotiation skills and
ensuring the long-term success of key accounts through sustainable and lucrative partnerships.
Sales Development Representative
04/2017 to 08/2017
SalesLoft
Atlanta, GA
● Successfully identified and qualified prospective clients, resulting in a significant increase in the number of
Discovery Calls conducted with decision makers, leading to an enhanced understanding of client needs and
improved sales opportunities.
● Demonstrated exceptional persistence in executing cold phone and email outreach campaigns targeting key
decision makers, resulting in a notable conversion rate and contributing to the expansion of the customer base.
● Maintained a high standard of data quality and organization by consistently managing and scrubbing a large
volume of accounts in Salesforce CRM, ensuring accurate and up-to-date information for the sales team,
ultimately streamlining the sales process.
● Effectively prospected and raised awareness of SalesLoft's Sales Engagement Platform, contributing to increased
market presence and brand recognition among potential clients, thereby positively impacting the sales pipeline.
● Implemented strategic initiatives to optimize outreach methods and engagement techniques, resulting in
improved efficiency and effectiveness in the sales development process, ultimately contributing to the overall
success of the Sales Development Representative role.
Outside Property Claim Professional
06/2016 to 04/2017
Travelers Insurance
Atlanta, GA
● Successfully managed a demanding claims pipeline by implementing efficient processes, reducing processing
times, and ensuring timely resolution of claims, resulting in a 20% improvement in overall claims processing
efficiency.
● Executed a proactive approach to customer education by conducting a high volume of outbound calls to
claimants, providing comprehensive policy information, and educating them on potential policy upgrades,
resulting in a 15% increase in customer satisfaction and policy retention.
● Negotiated effectively with a diverse range of businesses to achieve mutually beneficial outcomes for both the
company and the customer.
● Developed and implemented a customer qualification process to identify and address customer questions,
comments, and concerns promptly.
● Participated in a substantial number of customer-centric interactions, fostering positive relationships and
ensuring a high level of customer service.
Liability Claims Representative
09/2015 to 06/2016
Enterprise Holdings
Atlanta, GA
● Executed comprehensive strategies to administer and manage liability exposure for customers and Enterprise
Holdings, resulting in a significant reduction of potential financial risks.
● Demonstrated exceptional negotiation skills with both customers and insurance companies, consistently securing
the most favorable and cost-effective resolutions for the company, thereby minimizing financial impact.
● Applied advanced problem-solving skills to strategically analyze risks, investigate claims thoroughly, and
evaluate complex situations.
● Implemented streamlined processes and workflows to ensure claims were addressed in a timely fashion,
enhancing overall productivity.
● Established and maintained an organized and productive work environment, fostering optimal efficiency in
claims management.
Management Trainee
07/2014 to 09/2015
Enterprise Rent-A-Car
Suwanee, GA
● Secured the top position in the new hires sales contest, surpassing all peers in the hiring class, showcasing
exceptional sales acumen and commitment to exceeding targets.
● Spearheaded my team to achieve the #1 ranking in customer service among all Hartsfield Jackson Airport
employee teams, demonstrating effective leadership and a dedication to delivering outstanding customer
experiences.
● Played a pivotal role in expanding business by actively participating in sales calls, resulting in the acquisition of
new body shop accounts and contributing to a remarkable 30% increase in overall customer base.
● Attained a remarkable quality index score of 90 at my branch, reflecting a commitment to providing world-class
customer service and ensuring customer satisfaction remained a top priority.
● Facilitated the establishment and maintenance of a vibrant "sales culture" within the rental car business,
contributing to a motivated and high-performing team that consistently met or exceeded sales targets.
Education and Training
BBA: Bachelor of Business Administration | Marketing Minor
Georgia Southern University
Business Management Major
Georgia Perimeter College
Dewar College of Education: Psychology Major
Valdosta State University
07/2014
Statesboro, GA
07/2011
Dunwoody, GA
05/2010
Valdosta, GA
