Sean Thomas

Sean Thomas IT Manager-• - linkedin.com/in/sean-thomas-/ • Hampton, Middlesex, UK Summary Accomplished professional with extensive experience in systems administration, managing IT infrastructure, data, and various other technology-based services. Demonstrates a track record of dependability, focusing on achieving results while implementing business solutions to meet diverse needs. Skilled in supporting Windows-based environments, operating and maintaining computing and peripheral equipment, and communicating with software/hardware vendors to ensure business continuity. Stands out with exceptional problem-solving skills, adept at troubleshooting, diagnosing technical errors and issues, and guiding staff in rectifying problems. Exhibits solid network/systems administration, IT service management, disaster recovery, software/web development, and project management skills. Technical Proficiencies Tools: Active Directory 20 years, Aruba equipment 4 years, Asterisk 3 years, Azure Active Directory 2 years, Classroom Audio-Visual Technologies 2 years, CCTV 10 years, CrowdStrike 1 year, Crystal Reports 18 years, Dell Isilon H500 Hybrid NAS Storage 1 years, DHCP 20 years, ERP 18 years, Exchange admin centre 2 years, Firewalls 15 years, Fortinet 2 years, Google Workspace 3 years, Group Policy 20 years, Hyper-V/VM Ware 13 years, Jira service management 2 years, IP PBX 8 years, Mac OS 12 years, Management 15 years, Microsoft Dynamics 3 years, Microsoft Exchange 15 years, Microsoft Office 365 5 years, Microsoft Power BI 3 years, Microsoft Servers 20 years, Microsoft SQL Server 18 years, Mobile device management 4 years, Paxton access control 2 years, Networking (DHCP, DNS, TCP/IP, VLAN, VPN, Ports) 19 year, Rapdid7 1 years, Ruckus Wifi 2 years, SharePoint 4 years, Software Licensing 10 years, Switches, Routers, Wireless, LAN, WAN, SAN , SCCM 2 years, SIM Management Information System 2 years, Sophos endpoint and server protection 8 years, Sophos Firewall 8 years, Ubiquity 8 years, Veeam backup 13 years, Windows 20 years, WSUS 15 years. Career Experience The Third Floor, Fitzrovia, London03/2023 – to date IT Manager The Third Floor is a global previsualization company with LA, Atlanta, London, and Beijing offices. While there, I worked with some of the biggest names in the film industry. As the manager of the London office, I led a team of three, which included a DevOps specialist, a system administrator, and a technician. My primary responsibilities involved ensuring that our client's content was secure and conducting security audits with them. Responsible for London operations security (CrowdStrike, Rapdid7, security audits). Part of the global team responsible for network design and optimisation. Society of Operations Engineers, Westminster, London03/2022 – 08/2022 IT Manager Led a team of two managing all IT for SOE. This included Microsoft Dynamics CRM, CMS and all day-to-day IT business systems and processes. Most of the systems are cloud-based. With hybrid working, the boardroom is used more for meetings and social business. When I started, these meetings often had issues that significantly impacted the business. These issues were all resolved by following the faults reported and analysing root causes. I developed advanced reporting for CRM using Microsoft Power BI. Gunnersbury Catholic School (Class Technologies), Brentford, London08/2019 – 02/2022 IT Network Manager Planned and aligned all resources and led a team of highly skilled professionals to design and implement network infrastructure; also played a vital role in resolving impeding IT issues. Engage with students and institutional staff to accurately assess technology proficiency and provide support and guidance in effectively utilising IT. Reviewed technical documentation on network designs, highlighted areas of improvement, and delivered solution plans. Coordinate with vendors to procure up-to-date solutions/products and keep IT infrastructure up-to-date. Collaborate with new build project managers to achieve value for money on all projects. Saved time for students by reducing Windows login time from five minutes to 20 seconds. Reconfigured the VMwear virtual environment and Veeam backup setup, reducing the downtime from once every few weeks to zero. Jacques Hau, Cape Town, Western Cape05/2010 – 01/2018 IT Manager Kept abreast with IT trends and formed recommendations for business leadership for improvement; also designed, developed, and implemented robust IT infrastructure strategy and IT and Security policies. Headed a six-member team of support technicians and oversaw redesigning the corporate infrastructure of four sites across two counties; also introduced virtual infrastructure and replication. Led multiple initiatives, such as office setup projects, ERP solutions implementation, and SQL Server move to the cloud. Administered and maintained network/internal systems, email servers, and PBXs/extensions for phone systems. Created back-ups and restore points for systems as per standards. Identified and secured suppliers to procure high-quality and latest IT equipment at competitive price points. Replaced all telephone infrastructure with VoIP solution, reducing monthly costs by at least 50%. Crystal River Corporation, Cape Town, Western Cape07/2000 – 04/2010 Project Manager/Senior Consultant/ Business System Analyst Key Clientele: Jacques Hau, Sissy Boy, Pastel Clothing, Polo Manufacturing, Fifth Element, HK Manufacturing, John Peter, Naughty Company, Cygnet Manufacturing, Cape Underwear Manufacturing, and Brantex/MSC Trading. Enabled various clothing and accessories manufacturing clients to improve productivity by managing the bespoke implementation of GarNet software. Educated clients to effectively use the software through the development of comprehensive training material and system documentation. Trained thousands of users in maximising the effectiveness of the software and provided technical support. Evaluated existing business process workflows, identified areas of improvement, and accordingly managed a reengineering initiative. Developed rapport with clients to deliver exceptional customer service. Integrated Crystal Reports in GarNet to make reports and dashboards more engaging and informative. Additional Experience Industrial Engineer, Consani Engineering, Cape Town, Western Cape Industrial Engineer/Fabric Store Manager/IT Manager, Pastel Clothing, Cape Town, Western Cape Education Bachelor of Science in Mechanical Engineering, University of Cape Town