Sean Irrol Sarigumba
Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Willingness to take on added responsibilities to meet team goals. A top-notch
communicator with excellent time management, administrative and customer service skills.
Work Experience
Personal Info
Administrative Assistant, iCopy Legal
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January 2025 - July 2025
Creating legal documents like subpoenas and
authorization letters, ensuring they are accurate, clear,
and formatted according to legal standards.
Proofreading and editing legal documents for accuracy,
grammar, and compliance with relevant laws and
regulations.
Monitoring deadlines for document submissions, keeping
track of document status, and ensuring all required
documents are available when needed.
Experienced in handling con dential information and
records in a discreet and secure manner.
Possess strong organizational, problem-solving, and
communication skills.
Order Administrator | Remote, VisionPath Inc.
April 2022 - January 2025
Manage and review orders on Shopify for accuracy, errors
and omissions to minimize incorrect shipments.
Acts as a bridge between the Operations and Logistics
teams, ensuring seamless communication for e cient
order ful llment.
Expedited order ful llment process by coordinating
e ectively with shipping departments and carriers.
Sent emails to communicate order status and inform
customers of back-orders or shipping delays.
Documented e ective and replicable methods for
extracting data and organizing data sources.
Collaborated with business-unit leaders to identify and
prioritize problems.
Customer Service Representative | Remote, VisionPath Inc.
January 2019 - April 2022
Resolved customer complaints with empathy, resulting in
increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing
concerns and providing accurate information.
Maintained detailed records of customer interactions,
ensuring proper follow-up and resolution of issues.
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Skills
Fluent in Verbal and Written
English
Critical Thinking
Problem-Solving
Attention to Detail
Multitasking Abilities
Organizational Skills
Shopify
Zendesk
Managed high-stress situations e ectively, maintaining
professionalism under pressure while resolving disputes
or con icts.
Customer Service Manager | Remote, Third Eye Society
May 2017 - November 2018
Managed complex customer issues e ectively, navigating
multiple internal resources to identify and implement the
best possible solutions.
Resolved customer complaints while prioritizing customer
satisfaction and loyalty.
Followed through with client requests to resolve problems.
Collaborated with upper management to improve
customer service processes and support structures
company-wide.
Optimized work ow processes to maximize e ciency while
maintaining an unwavering commitment to client
satisfaction.
Publishing Assistant | Remote, Black Card Books
April 2015 - May 2017
Conducted thorough research on authors and their works
to provide accurate and informative reviews.
Worked closely with editorial team members to ensure
consistent style guidelines were followed across all
published content.
Provided constructive criticism to authors, contributing
valuable feedback for future projects.
Edited and proofread drafts of articles and other
documents.
Maintained an organized review schedule, ensuring timely
completion of all assigned tasks.
Technical Support Representative, Conectys, Davao City,
Philippines
January 2013 - April 2015
Diagnosed and troubleshot hardware and software issues.
Used ticketing systems to manage and process support
actions and requests.
Collaborated with supervisors to escalate and address
customer inquiries or technical issues.
Resolved diverse range of technical issues across multiple
systems and applications for customers and end-users
across various time zones.
Technical Support Representative, Sutherland Global Services,
Davao City, Philippines
August 2009 - December 2012
Delivered exceptional customer service by quickly
addressing concerns and providing clear, concise
explanations of technical solutions.
Resolved complex technical problems through e ective
troubleshooting techniques, enhancing the user
experience.
Provided remote assistance to customers experiencing
technical di culties, guiding them through step-by-step
resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and
accurate technical support for various software and
hardware issues.
Education
Bachelor of Science in Nursing, Holy Child Colleges of Butuan
June 2004 - March 2009
