Scott A Muth

Scott A. Muth 803 Columbia Ave • Lansdale, PA 19446 - •-• http://www.linkedin.com/in/scottamuth Summary Experienced trainer, instructional designer and technical writer with over 26 years combined in scheduling, story-boarding, designing, developing and presenting instructor-led training (ILT) and eLearning using the ADDIE model. Developed instructor-led training in MS Office and eLearning in Captivate and Storyline. Worked in Insurance, Financial, Healthcare and Pharmaceutical industries. Highly proficient in building relationships with subject matter experts (SMEs) and management involved in project completion. Employment History Apidel Technologies, Contract with State of NJ Dept. of AG. Trenton, NJOct 2017 – Feb 2018 Technical Trainer, School Nutrition Programs Presented webinar training sessions to school food employees using GotoMeeting Analyzed Electronic Contract Submittal System (ECAS) procedures Worked with SMEs to develop instructor-led training manuals in Word and presentations in PowerPoint Drafted Adobe Captivate eLearning modules for ECAS Drafted Captivate and Adobe Prime LMS proposal for the State of NJ Dept. of Agriculture Axelon Services Corporation, Contract with Bristol-Myers Squibb. Plainsboro, NJAug 2016 – Feb 2017 Training & Documentation Specialist Supported the BMS Supply Chain Serialization initiative Created work instruction training for Master Data team in Word Created Master Data eLearning In Adobe Presenter Drafted Supply Chain of Data module is GoAnimate Reviewed and revised existing serialization training During this time, I also developed “Creating & Using E-Mail Templates in Outlook 2016” using Storyline 2 Ilb Enterprises, Contract with Johnson & Johnson. Raritan, NJOct 2015 – Jun 2016 Training Specialist Supported the JNJ Supply Chain Serialization initiative Created instructor-led training on the Concourse Program Serialization initiative and Labeling URS in PowerPoint Created quick-reference guides (QRGs) for the Gurabo, Puerto Rico Finished Good Warehouse in Publisher Created eLearning modules for the Concourse Program and Introduction to Serialization in Storyline 2 Narrated Introduction to Serialization module Assisted training team during 2016 Summit meeting in Philadelphia, PA Creative Circle, Contract with Thomas J Paul, Inc. Rydal, PAAug 2015 – Aug 2015 Technical Writer Worked with client to draft Storyline 2 interactive module Creative Circle, Contract with Axiom. Philadelphia, PAAug 2015 – Aug 2015 Technical Writer Worked with client to combine two PowerPoint presentations into a cohesive module presenting a pharmaceutical product MFR Consultants, Contract with SEPTA. Philadelphia, PAJun 2015 – July 2015 Technical Writer Evaluated user procedures for SharePoint Worked closely with subject matter expert to determine training content Created eLearning module for SharePoint search Created eLearning module for SharePoint general user skills Via-Source, Contract with Prudential, Inc. Dresher, PANov 2014 – Jun 2015 Instructional Technologist Converted Lectora eLearning modules into Articulate Storyline 2 modules and updated design and content Edited eLearning images in Photoshop Assisted in maintaining customer service online reference using Microsoft SharePoint Designer Maintained remote training web community using IBM Connection Communities Gained familiarity with iMovie production Kelly Services, Contract with Wilmington Trust, Wilmington, DESept 2013 – Sept 2014 Technical Writer Assisted with remote system training by writing and presenting assessments in WebEx. Created storyboards and eLearning demos in Articulate Suite 09 for banking software, including Account Control and REVPORT at Wilmington Trust Created storyboard and eLearning demo for Know Your Customer (KYC) banking security procedures in Articulate Suite 09 at Wilmington Trust Grabbed and edited training images in Snagit Developed “Creating Tables in Word” training module in Storyline 2 Perceptive Informatics, a PAREXEL company, Wayne, PAMay 2011 – Jun 2013 Instructional Designer Presented Information Builders (IB) Reporting training using WebEx Delivered technical training for Perceptive Informatics for major pharmaceutical firms domestically and internationally in Europe and Asia Created comprehensive training program for Information Builders (IB) Reporting, at Perceptive Informatics, including instructor-led materials, eLearning demonstration and simulation Analyzed client study guidelines to develop instructor-led exercise guides internationally, at Perceptive Informatics Grabbed and edited training images in SnagIt Loaded SCORM compliant Adobe Captivate eLearning modules, at Perceptive Informatics, and assessments into Adobe Connect Participated in eLearning development software selection process Managed eLearning translation into Japanese Kanji project by searching, evaluating, selecting the provider and managing their progression of work Managed a quarterly software update communication where I planned, chose topics and speakers Contract - Bristol-Myers Squibb for Delta Pharma, Princeton, NJ Mar 2011–Mar 2011 Technical Writer Created instructor Led training materials and assessments in support of new drug development program Grabbed and edited training images in Snagit Children’s Hospital of Philadelphia, Philadelphia, PAJan 2006–Oct 2010 Instructional Designer Periodically presented software training sessions using WebEx when class registration was small. Facilitated EPIC Unit Staff Registration classes at the Children’s Hospital of Philadelphia (CHOP) as back-up for another trainer Facilitated and created testing tools for distance learning using Distance Learning Broadcasting, iLinc, NetMeeting & WebEx at Aetna, US Healthcare, CHOP, Perceptive Informatics and Wilmington Trust Facilitated Sunrise Clinical Manager (SCM) classes at Children’s Hospital of Philadelphia (CHOP) for physicians, nurses and non-clinical personnel Created ADDIE instructor-led training materials for Groupwise e-mail software, Business Objects reporting software, Lawson Requisitions Self-service at Children’s Hospital of Philadelphia Converted Sunrise Clinical Manager, Lawson Requisitions Self-service and Imaging software instructor-led training to e-Learning using Adobe Captivate and Articulate at the Children’s Hospital of Philadelphia Grabbed and edited training images in Snagit and PhotoShop Evaluated the need to transform training into eLearning and utilized Adobe Articulate and Captivate at Children’s Hospital of Philadelphia Successfully assisted clinicians from help desk, during SCM 4.5 go live at the University of Michigan Health Systems during a 4-day contract Presented training sessions where participant attendance ranged from 1 to 200 Created 7 ADDIE ILT courses, at CHOP, with recurring classes tracked in a Sum Total-based Learning Management System (LMS) including assessments Loaded SCORM compliant Adobe Captivate eLearning modules, at CHOP, and assessments to the Sum Total –based LMS at the Children’s Hospital of Philadelphia Worked in both the Windows and MAC environments Aetna Pharmacy Management, Blue Bell, PAMay 2001–Jun 2005 Instructional Designer Developed system instructor-led training materials for Aetna Pharmacy systems and assisted in development of the Aetna Pharmacy Claims Adjudication System training manual Evaluated a need for online reference materials and developed an online reference using RoboHelp and training websites using FrontPage with Aetna Pharmacy Management Employed RoboHelp, at Aetna, to develop online references and training support tools Aetna National Customer Operations, Blue Bell, PAFeb 1999–May 2001 Business Info Specialist Collaborated cross-departmentally to develop communications and online reference updates. Aetna Learning & Performance, Blue Bell, PA Jul1997–Feb 1999 Instructional Designer Performed train-the-trainer presentations at Aetna; in-house, off-site and via conference technologies, including broadcasting and ILinc Developed instructor-led training materials for both HMO and Traditional insurance plans Aetna US Healthcare, Blue Bell, PA Dec 1995–Jul 1997 Quality Analyst Used strong written and verbal communication skills to provide developmental feedback to participants Partnered with managers to improve team performance through call evaluations Facilitated calibration meetings with fellow analysts and managers to promote consistency and s strengthen partnerships. Designed quality forms for two national customer service quality programs US Healthcare, Bismarck, ND Jun1993–Feb 1995 Trainer Used impact analysis to determine CSR’s performance needs and wrote and presented training material and assessments for all Member Services Skill Levels Used interactive role-play scenarios in the classroom to reinforce learning Developed question and answer training manuals, used both as teacher-lead guides and for self-taught programs, in which students access information located in the Online Reference) to respond to phone scenarios. Education Master’s Program, Instructional Technology Management, La Salle University, Philadelphia, PA Completed three semesters in the Instructional Technology Management program B.A., Elementary Education, Pillsbury Baptist Bible College, Owatonna, MN President of W. B. Riley Literary Society President of Pan Society overseeing all Literary Societies