Schalk Lombard
Senior First Line Technical Support
Seasoned First Line Technical Support Specialist with extensive hands-on IT and customer
service experience. Known for quick learning, adaptability, and strong teamwork, with a
proven record of delivering reliable technical solutions across a range of environments.
Motivated by challenges and committed to continuous learning and adding measurable
value to any organization.
Technical Experience
Personal Info
Address
7 Sipress Street,
Sharonlea, Randburg
Gauteng, Johannesburg 2158
Phone
Bytes Managed Solutions / Altron – Mar 2017–Present
Customer Service Representative (CSR) - Bytes Managed Solutions
• Installed and maintained ADSL and EXCON systems
• Diagnosed and resolved network faults
- (Work)
- (Work)
- (personal)
Email
Senior First Line Technical Support (Remote)
• Provide nationwide remote and telephonic support to technicians
• Assist with software installation, system upgrades, and project roll-outs
• Support multiple enterprise clients including Altron CPT, Sorbet, PnP and Nedbank
-
Nedbank First Line Technical Support
• Support of all Nationwide (CSR) technicians
• Remote desktop support and telephonical support
• Capturing of Daily Tasks
• Encrypting and registering bitlocker security on systems
• Software installations and client support
• Attending to Call avoidance calls
Languages
IT Business Owner Tech Wise Computers /
Linecast Wireless – Nov 2007–Mar 2017
• Ran WISP operations, offered desktop/laptop repair services
• Delivered web development solutions (HTML, PHP, MySQL) and hosted client domains
• Installed, configured, and supported wireless and network systems
Field Technician (Freelance Contract) Mweb
• Analyzed customer networks, installation and configured Cisco routers
IT Administrator Now Media – Feb 2005–Mar 2007
• Maintained and backed up servers and workstations
• Managed purchases, email services, and network connectivity
Senior Hearing Aid Technician Oticon – Jan 2003–Feb 2005
• Assembled and repaired custom hearing instruments
Hearing Aid Technician Siemens Hearing Aids -
• Built and repaired hearing devices
Junior Hearing Aid Technician Hearing Aid Centre -
• Built and repaired hearing devices
Website
www.linecast.co.za
• Afrikaans
• English
Age: 49
Transport
Code 8 drivers lisence
Maritial status
Divorced
Dependants: 2
Date of Birth
12 Sept 1975
ID Number-
Technical Experience - (Continue)
Emergency Call Center Operator Springbok Patrols – Jul-
• Monitored security systems and coordinated emergency responses
Electronic Technician Repser Tech – Jan 1996–Jun 1996
• Repaired consumer audio equipment
Education & Certifications
• A+ Basic Computer Engineering Certificate – Technology Training Academy, 1996
• Amateur Radio Course – Sentech, 1996
• High School (Grade 10–12) – Hoërskool Die Burger,-
• Grade 8–9 – Langlaagte Tegnies,-
Volunteer Work
• Weekend Radio Broadcaster – Rainbow FM 90.7 & Radio Westrand 90.7 (2003)
References
Available upon request or from:
• Hemesh Thakoordeen, Direct Manager – -
• Neresh Naidoo, Former Manager – -
• Chris Hansen, 2nd & 3rd Tier Support Manager (Mweb) – -
• Nico Maritz, Now Media – -