Schalk Lombard

Schalk Lombard

$30/hr
Remote IT support and Troubleshooting
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
50 years old
Location:
Johannesburg, Gauteng, South Africa
Experience:
20 years
Schalk Lombard Senior First Line Technical Support Seasoned First Line Technical Support Specialist with extensive hands-on IT and customer service experience. Known for quick learning, adaptability, and strong teamwork, with a proven record of delivering reliable technical solutions across a range of environments. Motivated by challenges and committed to continuous learning and adding measurable value to any organization. Technical Experience Personal Info Address 7 Sipress Street, Sharonlea, Randburg Gauteng, Johannesburg 2158 Phone Bytes Managed Solutions / Altron – Mar 2017–Present Customer Service Representative (CSR) - Bytes Managed Solutions • Installed and maintained ADSL and EXCON systems • Diagnosed and resolved network faults - (Work) - (Work) - (personal) Email Senior First Line Technical Support (Remote) • Provide nationwide remote and telephonic support to technicians • Assist with software installation, system upgrades, and project roll-outs • Support multiple enterprise clients including Altron CPT, Sorbet, PnP and Nedbank - Nedbank First Line Technical Support • Support of all Nationwide (CSR) technicians • Remote desktop support and telephonical support • Capturing of Daily Tasks • Encrypting and registering bitlocker security on systems • Software installations and client support • Attending to Call avoidance calls Languages IT Business Owner Tech Wise Computers / Linecast Wireless – Nov 2007–Mar 2017 • Ran WISP operations, offered desktop/laptop repair services • Delivered web development solutions (HTML, PHP, MySQL) and hosted client domains • Installed, configured, and supported wireless and network systems Field Technician (Freelance Contract) Mweb • Analyzed customer networks, installation and configured Cisco routers IT Administrator Now Media – Feb 2005–Mar 2007 • Maintained and backed up servers and workstations • Managed purchases, email services, and network connectivity Senior Hearing Aid Technician Oticon – Jan 2003–Feb 2005 • Assembled and repaired custom hearing instruments Hearing Aid Technician Siemens Hearing Aids - • Built and repaired hearing devices Junior Hearing Aid Technician Hearing Aid Centre - • Built and repaired hearing devices Website www.linecast.co.za • Afrikaans • English Age: 49 Transport Code 8 drivers lisence Maritial status Divorced Dependants: 2 Date of Birth 12 Sept 1975 ID Number- Technical Experience - (Continue) Emergency Call Center Operator Springbok Patrols – Jul- • Monitored security systems and coordinated emergency responses Electronic Technician Repser Tech – Jan 1996–Jun 1996 • Repaired consumer audio equipment Education & Certifications • A+ Basic Computer Engineering Certificate – Technology Training Academy, 1996 • Amateur Radio Course – Sentech, 1996 • High School (Grade 10–12) – Hoërskool Die Burger,- • Grade 8–9 – Langlaagte Tegnies,- Volunteer Work • Weekend Radio Broadcaster – Rainbow FM 90.7 & Radio Westrand 90.7 (2003) References Available upon request or from: • Hemesh Thakoordeen, Direct Manager – - • Neresh Naidoo, Former Manager – - • Chris Hansen, 2nd & 3rd Tier Support Manager (Mweb) – - • Nico Maritz, Now Media – -
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