Schalk Lombard

I stand out as a highly valuable asset to any organization, primarily due to my extensive and multifaceted experience in technical support and IT, coupled with a strong dedication to problem-solving and client satisfaction. With a career spanning over two decades, I have cultivated a unique blend of hands-on technical proficiency, remote support expertise, and a deep understanding of IT infrastructure, making me exceptionally adaptable and effective across various operational environments.

My current and recent roles at Bytes Managed Solutions / Altron and Nedbank underscore my capability in critical first-line technical support. I excel at providing remote and telephonic assistance to a wide network of technicians, a skill vital for maintaining operational continuity across geographically dispersed teams. I am adept at managing complex tasks such as software installations, system upgrades, and large-scale project roll-outs, demonstrating my ability to handle significant technical responsibilities with precision. My experience supporting major enterprise clients like Altron CPT, Sorbet, PnP, and Nedbank highlights my capacity to navigate diverse client needs and maintain high service standards in demanding corporate settings. Furthermore, my proactive approach to diagnosing and resolving network faults, managing BitLocker security, and addressing call avoidance issues directly contributes to operational efficiency and security.

Beyond my direct technical support functions, my entrepreneurial background as the IT Business Owner of Tech Wise Computers / Linecast Wireless showcases a broader strategic and operational mindset. This experience provided me with comprehensive skills in WISP operations, desktop/laptop repair, web development (HTML, PHP, MySQL), domain hosting, and wireless/network system configuration. Such a wide array of capabilities means I can contribute far beyond a typical support role, offering insights into system architecture, network optimization, and even digital presence. My earlier roles as a Field Technician for Mweb, where I configured Cisco routers, and an IT Administrator at Now Media, managing servers, backups, and network connectivity, further solidify my foundational knowledge and practical experience across the IT spectrum.

Ultimately, my value as an asset is rooted in my proven track record of delivering reliable technical solutions, my quick learning ability, and my commitment to continuous improvement. I am not just a technician; I am a seasoned professional who understands the broader implications of IT on business operations. My strong customer service orientation, combined with my technical acumen, ensures that I can not only resolve complex issues but also foster positive relationships with both internal teams and external clients. I am prepared to bring measurable value, stability, and a proactive approach to any company seeking a dedicated and highly competent technical expert.