Scarlet Dawn Torcino

SCARLET DAWN TORCINO PERSONAL PROFILE CONTACT ME AT A Customer Service Representative for 7 years experience in various tasks. A tech savvy, team player and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities. WORK EXPERIENCE- http://linkedin.com/in/scarl et-dawn-torcino-a13a27233 Associate Wipro Philippines Inc. |- Maintained positive work ethic and commitment to providing excellent customer service. Improve operations efficiency and customer satisfaction. Team Leader Wipro Philippines Inc. |- SKILLS SUMMARY Customer Service Team Management Data Entry Internet Research Office Software Apps Graphic Design Managing heavy load administrative tasks with accuracy. Handling a team and assisting agents to achieve their KPI targets. Coaching and providing feedbacks to the team members. Team Management Group Leader Wipro Philippines Inc. |- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts Attended staff development meetings and workshops and applied information from those events into daily activities Reviewed daily requirements and forecasts and delegated work for optimal coverage Trained new team members by relaying information on company procedures and safety requirements. EDUCATION HISTORY Capitol University Associate in Computer Technology 2015