Scarlet Dawn Torcino

I have an experience working in a BPO industry for 7 years. Started as an associate receiving calls from our clients regarding their post purchase transactions, resolving issues and providing excellent customer service. Promoted as Team Leader Established open and professional relationships with team members to achieve quick resolutions for various issues, I have also

conducted training and mentored team members to promote productivity and commitment to friendly service.

Mentored and guided employees to foster proper completion of assigned duties.