Sayra Villaseñor

SAYRA ABAC VILLASEÑOR 1315 Sto. Cristo Extension Tondo Manila Philippines-: - Skype: Sai Villaseñor / live:.cid.154d-ce3d7 CAREER FOCUS To be an active and asset employee in the company as well as to express and develop my skills for the mutual development of myself and the business. SKILL HIGHLIGHTS Competitive analysis Quality Assurance Client acquisition Customer targeting Knowledgeable in MS Word Application Excellent communication skills Strong leadership and interpersonal skills Go-getter and eager to learn new things EDUCATION 2010 to 2012 2005 to- to 2005 BACHELOR OF SCIENCE IN INDUSTRIAL EDUCATION major in COMPUTER EDUCATION Technological University of the Philippines – MANILA Undergraduate (2years) SECONDARY EDUCATION Mambulo Nuevo National High School (CAMARINES SUR) ELEMENTARY / GRADE SCHOOL Cecilio Apostol Elementary School (currently GOMBURZA ELEMENTARY) – CALOOCAN PROFESSIONAL EXPERIENCE August 2018 to March 2020 WILLOW GROUP PH - OFFSHORE INTELLIGENCE CIGNO LOANS – LOANS PROCESSOR/TEAM LEADER Assessing loan applications by checking bank accounts through credit sense, responding to our customer’s request via email, calls and social media. After 3 months, promoted as Lead Senior Member or known as Team Leader. Able to handle a team focusing on responding to our customer’s request through email. Able to maintain the KPI of each member as well as for the whole team. Sending daily reports not only for the performance of the individuals but also about the progress of the workload and technical issues. Handling admin tasks like banking, allocating payments and checking system and website functionalities. May 2016 to August 2018 TELETECH POWERED BY TELSTRA TECHNICAL SUPPORT REPRESENTATIVE Troubleshooting and escalations is our focus. After 6mos, was promoted as one of the SMEs (Subject Matter Expert). Being an SME, was able to handle staff to support and provide secondary assistance of a Team Leader. After 6mos in SME position, I was promoted again to become one of the Tier 2 service specialists. Able to provide excellent standard service to fix the fault that was already been escalated to three levels of supports. June 2013 to June 2014 TFB INCORPORATED GIORDANO PHILIPPINES SALES ASSOCIATE Primarily deal with the performance of the store. One of the Top performers on Sales. Also tasked to help other branches underperforming to improve the sales. REFERENCES Carlos Dayrit Human Resources Manager, Offshore Intelligence - Nancy Ramos Team Leader, Alorica - Alfie Valentin Global Technology Infrastructure Officer, Offshore Intelligence -