SAYED MD. RUMMAN EMON
Corporate Communications | Quality Assurance | Internal Audit & Compliance Professional
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Dhaka-1216
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Mirpur,
Professional Summary
Results-driven Quality Assurance and Risk professional with 8+ years of experience in internal service operations,
process improvement, and compliance-driven environments. Proven success in leading quality audits, identifying
workflow gaps, mitigating operational risks, and enhancing team performance. Adept at applying root cause
analysis and audit-based protocols to drive continuous improvement across cross-functional teams, resulting in a
20% reduction in compliance incidents. Skilled in data-informed decision-making, internal communication, and
stakeholder coordination. Brings a strategic, initiative-driven mindset focused on service excellence, operational
integrity, and consistent performance delivery.
Core Skills & Competencies
Quality Control & Auditing | Root Cause Analysis - Incident Investigation | Compliance Monitoring |
Corporate Communication | Regulatory Compliance & Risk Mitigation | Operations Documentation |
Analytical Decision-Making & Problem-Solving | Cross-Functional Team Collaboration | Performance &
Process Improvement.
Professional Experience
Quality Control Associate (QCA) – LHCSA Care Team Operation
C&T Homecare Services LLC | Jun 2025 – Present
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Ensure all care team operations meet DOH, Medicaid, MLTC, and LHCSA compliance standards.
Conduct ongoing audits of team performance, documentation quality, and service schedule adherence.
Investigate EVV gaps and service delivery discrepancies, confirming accuracy of service days.
Monitor red flags, identify recurring issues, and implement action plans to prevent discrepancies.
Collaborate with internal stakeholders for feedback loops and improve team efficiency.
Help Intake Coordinator (Corporate Communication)
C&T Homecare Services LLC | Jan 2022 – Jun 2025
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Managed inbound calls from health insurance companies, ensuring accurate authorization and documentation
processing. (Increased efficiency by 25%)
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Built and maintained strong relationships with insurance providers to facilitate seamless
collaboration.
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Acted as the key corporate contact, ensuring a professional brand representation in all interactions.
Utilized analytical skills to assess inquiries and provide quick, effective solutions for optimal service delivery.
(Resolved 90% of inquiries on first contact)
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Identified process improvement opportunities to enhance corporate relationships and streamline service
operations.
Compliance Coordinator (HR Dept.)
C&T Homecare Services LLC | Jul 2021 – Dec 2021
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Reviewed aide documentation for compliance with DOH regulatory standards.
Conducted follow-up calls with aides and clients for document completion before deadlines.
Maintained compliance logs to ensure updated documentation and reporting systems.
Quality Control Analyst
ServicEngine Bangladesh (SEBPO) | Aug 2017 – Apr 2019
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Audited quality metrics and maintained consistency standards across documentation processes.
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Drafted quality control summaries and implemented corrections based on feedback from internal/external
sources.
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Facilitated in-depth analysis and quality control checks on recurring issues, accurately identifying root causes
and resolving them to achieve 98% performance consistency.
Risk & Compliance Analyst
ServicEngine Bangladesh (SEBPO) | Dec 2016 – Aug 2017
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Supported a U.S.-based project for HSBC Bank focused on client background screening, compliance vetting,
and risk classification.
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Performed detailed review and categorization of articles from global and verified news sources to evaluate
reputational and compliance risks.
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Gathered, validated, and summarized findings on client activity from multiple sources to develop fact-based
risk assessments.
ADDITIONAL EXPERIENCE
Business Development Officer - PMG Gallery | Feb 2020 – Jun 2021
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Managed B2B client communication and end-to-end sales operations for an international fittings brand.
Strengthened relationship management and coordination—skills now leveraged in stakeholder engagement
and service process improvement.
Enterprise Relationship Officer - Banglalink Digital Communication Ltd. | May 2019 – Jan 2020
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Oversaw key enterprise accounts and escalated service issues with efficiency and professionalism.
Gained hands-on experience in documentation handling and issue tracking aligned with QA responsibilities.
Customer Care Representative (CCR) - Banglalink Digital Communication Ltd. | Jan 2014 – Jul 2016
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Delivered accurate client-facing support while maintaining high service quality standards.
Built a strong foundation in communication, task follow-up, and service documentation—now applied in QA
operations.
Education
BBA in Marketing – University of Development Alternative (UODA) | CGPA: 3.26 | 2012
HSC (Business Studies) – Northern College Bangladesh | GPA: 4.10 | 2008
SSC (Business Studies) – Uttar Kalshi Adarshya Biddyapith | GPA: 3.06 | 2006
Professional Training & Certifications
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Team Building Training (2023) – Don Sumdany Facilitation & Consultancy
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Professional Communication (2024) - Don Sumdany Facilitation & Consultancy
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Effective Leadership Training for Professionals – Bangladesh Youth Leadership Center (BYLC)
Languages
Bangla – Native | English – Proficient | Hindi – Basic
